Back Office Specialist

We’re Hiring: Back Office Specialist!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a Back Office Specialist to join our team A at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role

Work Arrangement

Location

Schedule

A Back Office Specialist is responsible for efficiently managing and processing a variety of administrative and operational tasks to support the company's business functions. This role requires strong organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. The ideal candidate will have experience in data management, proficiency in office software, and excellent communication abilities.

• Transaction Monitoring: Oversee receipt and verification processes to ensure accurate transaction records.
• Ticket Handling: Manage pending tickets, maintain an updated Escalations Tracker, and process Back Office (BO) tickets efficiently using a ticketing system (e.g., Zendesk or similar).
• Communication Support: Communication Support: Participate in BO group chats to assist the Customer Service team in resolving tickets and addressing inquiries.
• Data Management: Handle electronic bankruptcy files and process electronic dispute transactions, including those processed through e-OSCAR.
• Payment Reviews and Refunds
• Complaint Resolution: Address scanned mail complaints and update the mail complaints tracker.
• Payment Review: Manage stale-dated check payment reviews and check image/cancellation requests.
• Fraud Prevention: Execute necessary actions, such as fraud-related account deletions, to ensure account security.
• Account Handling: Unlock accounts related to Collections, PP, HFAC, and HCRL, and resolve card-related issues.
• Account Verification: Update customer verification details such as SSNs and identity verification processes. (2) Manage ID verification processes (e.g., Onfido or similar tools) and reset passwords when required.
• Documentation: Maintain accurate records of all processed tasks and ensure documentation is readily available for review.
• Process Improvement: Contribute to the development and implementation of process improvements to increase efficiency and accuracy in back office operations.
• Engage in cross-training: To enhance flexibility and support workload demands across back-office functions.

Qualification and requirements:

• Education: Degree in Business Administration or a relevant field.
• Experience: Prior experience in administrative or back-office roles, including data management and ticket handling.
• Attention to Detail: Strong commitment to accuracy in task execution.
• Organizational & Time Management: Ability to handle multiple tasks efficiently within deadlines.
• Software Proficiency: Experience with ticketing systems (e.g., Zendesk or similar), dispute management platforms (e.g., e-OSCAR), and payment processing tools (e.g., Stripe, JP Morgan).
• Communication & Collaboration: Strong interpersonal skills to coordinate with various teams.
• Adaptability: Willingness to work across different shifts as required.

Perks & Benefits:

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**