Back Office QA in BFS Domain

You will be joining HCL Tech as a Back Office QA professional in the BFS Domain. The walk-in interviews are scheduled for the 30th of September and the 1st of October, 2024, from 12:30 PM to 3:00 PM at HCL TECH ETA 1, Navallur. The role requires you to work in UK/US shift timings and have 3 to 8 years of experience in a QA role in the BFS domain, with a preference for experience in leading a QA team. Your responsibilities will include developing and deploying a Quality Approach mechanism for the services delivered, monitoring and maintaining quality and compliance targets of Service, deploying tracking, reporting, and feedback mechanisms from a QA standpoint, and structured problem solving using lean Six Sigma tools. You will need to develop Root Cause Analysis for any reported incidents, analyze historical data to identify top contributors of errors, and develop action plans based on QA scores. You will be responsible for ensuring adherence to the Quality Management System (QMS) through process and ISO audits, preparing and maintaining QMS documentation, and being an innovator and out-of-the-box thinker who is willing to go the extra mile. Strong presentation and communication skills are essential for this role. Functional competencies required include an excellent attitude with a willingness to learn, strong analytical and interpretation skills, excellent communication skills for interpretation and conversation, decision-making skills, email etiquettes, reporting skills, and leadership skills. Perks and benefits of this role include working in an MNC environment, two-way cab facility for up to 20 Kms, competitive salary, excellent working environment, free cab for female employees, international trainers, and world-class exposure. Additionally, at HCL Tech, you will have continuous opportunities for career growth and development with transparent communication, learning programs, and the chance to explore different roles and industries. HCL Tech is a fast-growing global tech company with offices in over 60 countries and a diverse workforce representing 165 nationalities. You will have the opportunity to work with colleagues from around the world in a virtual-first work environment that promotes work-life integration and flexibility. The company is committed to your growth, offering learning and career development opportunities at every level to help you discover your unique strengths and talents.,