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DATAMARK, Inc.
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Back Office Manager

Back Office Manager

DATAMARK, Inc.

5 years

0 Lacs

chennai tamil nadu india

Posted:2 days ago| Platform:

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Skills Required

service compliance leadership training development strategies drive efficiency communication report workflow coordination regulations management excel word powerpoint software

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:

Back Office Manager

Location:

Datamark, Inc.

Job Overview:

We are looking for a highly skilled and motivated Back Office Manager to lead our back office operations. In this pivotal role, you will be responsible for overseeing the daily functions of our back office team, ensuring efficient processes and high-quality service delivery to our clients. You will manage staff performance, implement operational improvements, and maintain compliance with company policies and client requirements.

Key Responsibilities:

Oversee and manage the daily operations of the back office team, ensuring adherence to processes and quality standards
Provide leadership and guidance to back office associates, including training, development, and performance evaluations
Develop and implement effective strategies to drive operational efficiency and improve service delivery
Manage client relationships and ensure client satisfaction through effective communication and issue resolution
Monitor and report on key performance indicators (KPIs) related to back office operations
Identify opportunities for process improvement and recommend solutions to enhance overall efficiency
Collaborate with other departments to ensure seamless workflow and coordination between teams
Ensure compliance with all relevant regulations, policies, and procedures

Requirements

Qualifications:

Bachelor's degree in Business Administration, Management, or a related field
Minimum 5 years of experience in back office management or a similar role
Strong leadership and team management skills
Excellent communication and interpersonal skills
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant software applications
Strong analytical and problem-solving abilities
Ability to manage multiple tasks and priorities in a fast-paced environment
Experience in process improvement methodologies is a plus

Benefits

PF, Gratuity, Mediclaim, PLI

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Back Office Manager