Back Office Executive

Organisation is leading EOT Crane, Hydraulic and Weightbridge Manufacturing Indsutry Located at Changodar, Ahmedabad.

Required Education: Any Graduate with min 3 to 5 Years Experience as Back Office Executvie Profile in Any Capital Goods Industry.

Job Description :

Key Responsibilities:Sales Coordination:

• Prepare and issue quotations, proforma invoices, and technical proposals as per customer requirements.
• Coordinate with the design and engineering teams for drawing approvals and technical queries.
• Track sales inquiries, follow up with customers, and maintain inquiry status reports.
• Maintain and update CRM / customer database regularly.

Order Processing & Documentation:

• Process sales orders and coordinate internal approvals for production and dispatch.
• Handle documentation for orders including purchase orders, order acknowledgments, delivery challans, and invoices.
• Ensure timely communication with clients regarding order status, dispatch schedules, and any delays.

Customer Service:

• Act as a point of contact between the customer and internal teams.
• Address basic technical and commercial customer queries or escalate them as needed.
• Ensure smooth after-sales support coordination including warranty or service follow-ups.

Back Office Support:

• Maintain proper filing and documentation of sales and client communication records.
• Prepare MIS reports, sales performance trackers, and monthly summaries for management.
• Assist in preparing tenders, compliance documents, and vendor registrations.

Key Skills & Requirements:

• Bachelor’s degree in Business Administration, Mechanical Engineering, or related field.
• 2–5 years of experience in sales coordination or back-office support, preferably in heavy machinery or manufacturing.
• Understanding of mechanical products (preferably cranes or material handling equipment).
• Proficiency in MS Office (Word, Excel, Outlook); ERP knowledge is an added advantage.
• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.

Preferred Qualifications:

• Experience in dealing with EPC contractors, government tenders, or industrial clients.
• Exposure to ISO documentation and compliance procedures.
• Working knowledge of CAD drawings is a plus (for coordination only, not design work).

Work Environment:

• Office-based role with coordination across departments such as Design, Production, Purchase, and Logistics.
• May occasionally require visits to client sites or exhibitions.

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Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Back Office Executive in Any Capital Goods Industry: 4 years (Preferred)
• Sales Coordinator Profile in Machine manu. Industry: 4 years (Preferred)

Work Location: In person