Back Office Coordinator For Overseas Sales

We are seeking a proactive and detail-oriented Overseas Sales Assistant to support our international sales operations in the dental manufacturing sector. The ideal candidate will assist in managing overseas customer accounts, processing international orders, and ensuring smooth communication between our company and global partners. This role requires strong co-ordination skills, familiarity with export procedures, and an interest in building long-term client relationships across various markets.

Key Responsibilities:

• Support international sales activities, including processing purchase orders, preparing sales documentation (quotes, invoices, shipping documents), and coordinating shipments.
• Serve as a communication bridge between overseas clients and internal departments (production, logistics, R&D, and finance).
• Handle inquiries from international clients, provide product information, and ensure timely responses and follow-ups.
• Prepare and verify export-related documentation, ensuring compliance with international regulations (e.g., CE, FDA, ISO, customs).
• Monitor order status, shipping schedules, and logistics to ensure timely delivery.
• Assist in maintaining and updating customer databases, CRM systems, and sales records.
• Coordinate with marketing teams to prepare promotional materials for international markets.
• Support the planning and execution of international trade shows and exhibitions.
• Conduct market and competitor research to support international sales strategies.

Requirements:

• Bachelor's degree in Marketing, Business Administration, or a related field.
• 13 years of experience in export sales, customer service, or international business, preferably in medical or dental manufacturing.
• Knowledge of international trade procedures, shipping documentation, and compliance requirements.
• Strong written and verbal communication skills in English (additional languages are a plus).
• Proficient in MS Office; experience with ERP/CRM systems is an advantage.
• Highly organized with attention to detail and strong problem-solving skills.
• Ability to work in a multicultural environment and manage multiple tasks under tight deadlines.

Preferred Qualifications:

• Familiarity with dental or medical products and industry certifications (e.g., CE, ISO 13485, FDA).
• Experience working with distributors and clients in Europe, Asia, Africa or the Middle East.
• Willingness to travel internationally, if required.