Back Office Coordinator

Job Title

Deep Cleaning Back Office Executive

Department

Operations / Housekeeping Support

Job Summary

The Deep Cleaning Back Office Executive is responsible for managing and coordinating all administrative, documentation, scheduling, and support activities related to deep cleaning operations. This role ensures smooth backend processes, accurate record maintenance, efficient coordination between clients and housekeeping teams, and timely communication to support high-quality service delivery.

Key ResponsibilitiesOperations & Scheduling

• Coordinate and schedule deep cleaning assignments based on client requests, availability of housekeeping staff, and operational priorities.
• Prepare daily, weekly, and monthly cleaning schedules and ensure timely allocation of manpower and resources.
• Track job status and ensure completion of tasks within defined timelines.

Documentation & Record Management

• Maintain accurate records of deep cleaning jobs, including work orders, checklists, service reports, and client details.
• Prepare and update invoices, quotations, job cards, and completion reports.
• Ensure proper filing (digital and physical) of all operational documents for easy retrieval and audits.

Client Coordination & Communication

• Act as the primary point of contact for client communication related to deep cleaning services.
• Confirm job details, schedules, and special requirements with clients.
• Handle client inquiries, feedback, and complaints professionally and escalate issues when necessary.

Team Coordination & Support

• Coordinate with housekeeping supervisors and cleaning staff to communicate job instructions, timelines, and expectations.
• Monitor staff attendance, duty rosters, and task allocation related to deep cleaning assignments.
• Provide administrative support to field teams to ensure smooth execution of services.

Inventory & Resource Management

• Track usage of cleaning materials, equipment, and consumables for deep cleaning operations.
• Assist in maintaining inventory records and raising requests for replenishment as required.
• Ensure all required tools and materials are arranged before scheduled jobs.

Reporting & Compliance

• Prepare operational reports on completed jobs, pending tasks, staff performance, and client feedback.
• Ensure compliance with company policies, safety guidelines, and service quality standards.
• Support management with data analysis and reports for operational improvements.

Skills & Competencies

• Strong organizational and time-management skills
• Excellent verbal and written communication abilities
• Attention to detail and accuracy in documentation
• Ability to multitask and manage multiple schedules
• Proficiency in MS Office (Excel, Word, Email)
• Problem-solving and coordination skills
• Ability to work under pressure and meet deadlines

Qualifications

• Bachelor’s degree or diploma in Business Administration, Operations Management, or a related field (preferred).
• 1–3 years of experience in back-office operations, housekeeping support, or facility management (preferred).

Work Environment

• Office-based role with frequent coordination with field teams and clients.
• May require flexibility in working hours to support operational demands.

Performance Indicators (KPIs)

• Accuracy and timeliness of documentation
• On-time scheduling and job completion support
• Client satisfaction and feedback
• Effective coordination with housekeeping teams
• Compliance with operational and reporting standards

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Provident Fund

Work Location: In person