Back-end Executive

Job Description

providing technical support for server-side applications and systems. This role involves troubleshooting issues, diagnosing system malfunctions, and collaborating with other departments to ensure smooth operations, according to Expertia AI. Back End Support specialists also document solutions and assist in deploying new backend systems, aiming to ensure high customer satisfaction through timely support. Here's a more detailed breakdown of common responsibilities: Core Responsibilities: Troubleshooting and Diagnosis: Identify and resolve technical issues related to backend systems, databases, and applications. System Maintenance: Ensure the stability and performance of backend systems by performing maintenance tasks, monitoring performance, and addressing any issues. Collaboration: Work closely with developers, IT staff, and other departments to resolve issues and ensure smooth operations. Documentation: Maintain detailed records of interactions, troubleshooting steps, and solutions for future reference. Deployment Support: Assist in the deployment of new backend systems and updates, ensuring a smooth transition. Data Management: Manage and maintain data within databases, including data entry, retrieval, and optimization. Additional Responsibilities: Performance Optimization: Identify and implement strategies to improve the performance of backend systems. Security: Ensure the security of backend systems and data by implementing security measures and monitoring for vulnerabilities. Compliance: Ensure compliance with relevant regulations and standards. Customer Support: Provide technical support to internal users or, in some cases, external customers, addressing their backend-related issues. Process Improvement: Analyze backend processes and identify areas for improvement to enhance efficiency and accuracy. Skills and Qualifications: Technical Skills: Strong understanding of backend technologies, databases, server-side programming, and networking. Problem-Solving: Ability to diagnose and resolve technical issues efficiently. Communication: Excellent communication skills to collaborate effectively with different teams. Documentation: Ability to document technical procedures and solutions clearly. Adaptability: Ability to learn new technologies and adapt to changing requirements.