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For Employers

B2C Counsellor

Bccm Knowledge Park

2 - 5 years

|

2 - 5 Lacs

Posted:1 month ago| Platform:

Apply

Skills Required

service quality interfaces rice components team management customer service oracle apps technical training business development sales plsql sql counselling marketing b2c promotions b2b b2b sales operations xml publisher reports communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

BCCM Knowledge park is looking for B2C Counsellor to join our dynamic team and embark on a rewarding career journey

Interact with individual customers to understand their goals, preferences, and challenges.
Provide personalized counselling and guidance on suitable offerings (products, services, or programs).
Address customer queries, concerns, and objections effectively.
Maintain follow-ups with prospective leads to ensure timely conversions.
Build positive customer relationships and ensure high satisfaction levels.
Track customer journey and feedback to improve service quality.
Collaborate with sales and marketing teams for promotions, campaigns, and lead nurturing.
Achieve set counselling, conversion, and retention targets.

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Bccm Knowledge Park

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