B2B Sales

Job Opportunity: B2B Sales & Support Specialist at ViaTerra

At ViaTerra, we’re passionate about creating world-class products for riders and building meaningful connections with our community. We’re looking for a Customer Relationship & Support Specialist who will be the trusted voice of our brand — ensuring our customers, dealers, and partners feel valued, supported, and excited to engage with us.

Key Responsibilities

• Relationship Building: Develop and nurture strong relationships with customers and dealers, understanding their needs and ensuring long-term satisfaction.
• Customer Interaction: Respond promptly and professionally across phone, email, live chat, and social media. Provide accurate information about products, services, and policies.
• Problem Solving: Address concerns with empathy and efficiency. Troubleshoot issues, identify solutions, and ensure every interaction ends positively.
• Order & Service Support: Guide customers through placing orders, returns, and exchanges while ensuring accurate and timely processing.
• Documentation: Maintain detailed records of interactions, feedback, and resolutions. Share insights through reports to drive continuous improvement.
• Product Expertise: Stay up to date with ViaTerra’s products and offerings to provide tailored recommendations and guidance.
• Team Collaboration: Partner with Sales, Marketing, and Logistics teams to ensure seamless customer experiences. Share feedback and ideas to improve processes.

What We’re Looking For

• Excellent written and verbal communication skills.
• A customer-first approach with empathy and patience.
• Strong problem-solving and troubleshooting abilities.
• Attention to detail with great organizational skills.
• A collaborative mindset and ability to work effectively with cross-functional teams.

Why Join ViaTerra?

• Be part of a purpose-driven brand trusted by riders across India and beyond.
• Work in a collaborative, growth-focused environment where your ideas matter.
• Gain opportunities to learn, take ownership, and make a real impact.
• Help shape how riders and dealers experience ViaTerra as a community and a brand.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your current/Last monthy salary?
• Are you an immediate joiner?
• What is your notice period?

Language:

• English (Required)

Work Location: In person