Azure & Microsoft 365 Support Engineer L3/L4 (Fixed Night shifts)

World Wide Technology

10 - 15 years

30 - 35 Lacs

mumbai hyderabad pune gurugram bengaluru

Posted:2 days ago| Platform:

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Skills Required

rca root cause analysis change management automation vpn microsoft azure itil troubleshooting microsoft technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Required Qualifications

Experience:
10+ years of experience in a technical support role focused on Microsoft Azure and Microsoft 365 services.
Azure Expertise:
Strong expertise in Microsoft Azure infrastructure, including hands-on experience with Azure Virtual Machines, Storage, Virtual Networks, VPN, and ExpressRoute.
Escalation Handling:
Proven experience creating, escalating, and managing support cases with Microsoft to drive complex issues to resolution.
Troubleshooting Skills:
Strong problem-solving abilities with a proven ability to lead complex troubleshooting efforts, perform thorough Root Cause Analysis (RCA), and clearly document resolution steps.
Independent Ownership:
Self-motivated and able to work independently with minimal supervision, taking ownership of complex issues and driving them to resolution.
ITIL Knowledge:
Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support operations.
On-Call Availability:
Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when required.

Preferred Qualifications

Certification:
Microsoft Azure Administrator certification (e.g., AZ-104) or equivalent.
Scripting:
Proficiency in PowerShell scripting for automation and advanced troubleshooting tasks.
Microsoft 365 Expertise:
Hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, etc.).

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