Mainframe & Storage Hardware Plannar

Role & responsibilities

For IBM hardware installation and configuration:

Have an understanding of IBM mainframes, enterprise class I/O device operation and their hardware physical layouts.

Familiarity with IBM HMC architecture and their configuration and operation with IBM mainframe hardware.

A detailed knowledge of IBM Ficon channel configuration, operations

An in-depth knowledge of IBM virtual tape operation along with IBM Virtual tape grid concepts. -

Knowledge of IBM mainframe OSA adapters and a basic knowledge of TCPIP and networking practices.

Create Ficon and OSA cabling diagrams for AmEx DCI staff to use in cabling up mainframe infrastructure.

Provide Ficon port layout information to IBM Configuration management for their use in creating the IOCD'S.

Create RFC's (Changes) for hardware installs, upgrades and removals as needed.-

Work with AmEx facilities and DCI staff to receive and place hardware on the raised floor.

Update IBM's CMDB asset tracking database with information on local assets.

For incident, change control and problem tracking:

Be familiar with a change and incident management tracking system ( AmEx uses ServiceNow).

When on call be prepared to logon and accept an incident within 15 -30 min. During onsite shift hour

Join AmEx emergency bridge calls as needed to help determine system operation issues and help resolve operational issues.

For channel interface errors be able to diagnose which device or CPU path is having issues by examining system path and device messages.

Work with mainframe operations to place paths and or devices offline/ online as needed to stabilize system operation.

Using CPU and Ficon directors logs and test output determine where the problem lies, create a change and schedule -

IBM service and AmEx DCI staff to make the repairs.

Work with service personnel when equipment has issues and calls home to open changes and schedule service.

Preferred candidate profile

Perks and benefits