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10.0 - 13.0 years
25 - 35 Lacs
noida, pune
Work from Office
We are seeking a seasoned Mainframe Technical Support Manager to lead our ASP Technical Support (Tier 2) team. This leadership role is pivotal in ensuring seamless operation, enhancement, and support of mission-critical mainframe applications. The ideal candidate will bring deep technical expertise in COBOL, VSAM, and CA7 scheduling, combined with strong leadership capabilities and a strategic mindset. A solid understanding of the banking domain, especially ACH processes, is essential. _________________________________________________________________________ What does a successful Mainframe Technical Support Manager do? Lead Application Monitoring & Maintenance: Ensure high availability and performance of mainframe applications. Oversee Security & Access Controls: Govern user administration and enforce data security protocols. Drive Incident & Problem Management: Lead resolution efforts for application issues, minimizing downtime and impact. Optimize Performance: Guide performance tuning initiatives and implement efficiency improvements. Foster Collaboration: Partner with development, infrastructure, and business teams to align technology with business goals. Maintain Documentation: Ensure accurate and up-to-date records of configurations, processes, and procedures. Champion Automation: Promote and implement automation strategies to streamline operations. X`Ensure Compliance: Uphold organizational standards, policies, and regulatory requirements. What you will do: Lead the development, maintenance, and support of mainframe applications with a focus on reliability and scalability. Manage CA7 job scheduling and automation processes. Provide Tier 2 production support, ensuring timely resolution of complex issues. Oversee implementation of application enhancements within defined scope, timelines, and quality standards. Manage 24x7 rotational support for high-impact payment processing systems. Develop and refine support processes to improve resolution times and team efficiency. Participate in operational readiness assessments and client onboarding initiatives. Coordinate disaster recovery and business continuity planning and exercises. Analyse recurring issues and drive corrective actions across teams. Communicate effectively with internal stakeholders and external partners. Mentor junior developers and foster a culture of continuous learning. Balance multiple priorities and lead cross-functional initiatives independently. What you will need to have: Expertise in COBOL, JCL, VSAM, DB2, CICS, Endev or, File Manager, File Aid, and CA7 scheduling. Experience in the banking domain and production support. Ability and willingness to work flexible work schedules outside of normal business hours (shifts, weekends). Knowledge of automation tools and practices like REX, UI Path. What would be great to have: Excellent communication and collaboration abilities. Knowledge of application monitoring tools and techniques. Familiarity with automation tools and scripting languages. Understanding of ITIL processes and best practices.
Posted 4 days ago
4.0 - 8.0 years
0 Lacs
karnataka
On-site
You will be working as an Application Developer/System i, iSeries Support Engineer with a total experience of 6+ years and relevant experience of 5+ years. Your main responsibilities will include providing support and maintenance for Mainframe, AS/400, iSeries, and JD Edwards environments. You will be troubleshooting system issues, ensuring seamless application performance, collaborating with cross-functional teams for system enhancements and upgrades, performing system monitoring, incident resolution, and performance tuning. Additionally, you will be responsible for ensuring compliance with IT standards and security protocols. The job is located in Bangalore and is a full-time position. Experience required for this role includes a total of 6 years with relevant experience of 4 years. Mandatory skills for this position include Mainframe Support, AS/400, iSeries Support, and JD Edwards. The preferred experience levels for each skill are as follows: Mainframe support (4 years), AS400 (4 years), iSeries Support (4 years), JD Edwards (4 years). The application deadline for this position is 13/03/2025. The work location is in person at Bengaluru, Karnataka. When applying, you will be required to answer the following application questions: - Are you interested in a face-to-face interview only for this requirement - What is your current CTC - What is your expected CTC - Are you an immediate joiner - What is your notice period ,
Posted 2 weeks ago
3.0 - 6.0 years
7 - 15 Lacs
chennai
Hybrid
Role & responsibilities Employees in this job function are responsible for ensuring reliable and efficient operations of physical or virtual servers, private cloud, networks (including telecommunication), PCs, and other business critical infrastructure components. They oversee the technology infrastructure that supports the business and support internal users in troubleshooting and escalating issues that impact system health. They are also responsible for setting up user systems and operating systems. Key Responsibilities 1. Manage the organization's IT infrastructure, including servers, networks, storage systems, mainframes, telecommunication network and virtualization platforms. 2. Collaborate with the security teams to implement and maintain robust security measures, including firewalls, intrusion detection systems, and access controls,. 3. Configure and maintain networking equipment, including routers, switches, firewalls, VPN, QoS and wireless access points, to support seamless communication within trusted corporate and with untrusted external networks. 4. Establish and maintain data backup and recovery procedures to ensure business continuity during system failures or following malicious threats. 5. Monitor usage patterns of enterprise systems to identify potential issues like SLA metrics and proactively resolve them to ensure the continued availability and reliability of critical systems . 6. Analyze system capacity and performance trends to anticipate future infrastructure needs and provide recommendations for investment prioritizations, as necessary. 7. Perform routine network maintenance & system upgrades including service packs, patches, hot fixes & enhancements. 8. Design and implement IaC scripts and automated processes to reduce manual intervention and enhance repeatability and testability of infrastructure modifications. 9. Troubleshoot complex software and hardware issues that are escalated by tech support teams and ensure resolutions are documented and added to the organization's knowledge repository 10. Set-up and configure user systems, including installing and configuring operating systems, software applications, and hardware devicesSkills Required :CA7, JCL, REXX Skills Preferred:DB2, MVS, JES2, JES3, ISPF, RACF, IMS, TSO, IBM UtilitiesExperience Required:Senior Associate Exp: 3 to 6 years experience in relevant field
Posted 3 weeks ago
4.0 - 7.0 years
12 - 16 Lacs
hyderabad
Work from Office
Project description DXC Luxoft will supply resources in Staff Augmentation mode to the client at the client's direction and with the client's approval. The Service Personnel will possess sufficient general technical Hogan application and mainframe skills. It will be expected to develop and maintain additional knowledge and skills regarding client-specific environments and customizations. All Services will be performed in a Staff Augmentation model wherein the client is responsible for providing the necessary instructions and information required to conduct Services. Service Personnel will adhere to the client's security policies and procedures in the delivery of Services. Responsibilities Hogan Product Development and Services Designs, develops, installs, tests, and documents complex application software. Contributes to the design and delivery of technical architecture solution components. Skills Must have 8+ years of Mainframe/COBOL/CICS/JCL 4+ Banking product experience is Mandatory Four or more years of product design and development Experience working with software design, software development life cycle, development methodologies, and implementation Experience in Agile Methodologies Nice to have Minimum 2 years of Hogan experience (any Application)
Posted 4 weeks ago
8.0 - 13.0 years
16 - 25 Lacs
Pune, Chennai, Bengaluru
Hybrid
Greetings, Hope you are doing well. We have an Opportunity for Mainframe Developer with our Reputed MNC company. So If you interested so kindly revert with your updated cv & below required details Experience-7+Yrs. Mode- Hybrid Location - Only From PUNE , BANGALORE, CHENNAI 8 + years of relevant experience, senior positions (7 to 10 years),Advanced profiles (10+ years ) COBOL, JCL, DB2 - Must 5+ years of hands-on experience in Development will be considered. Immediate Joiner Only
Posted 1 month ago
7.0 - 12.0 years
10 - 20 Lacs
Gurugram
Work from Office
Role & responsibilities Looking for Immediate Joiner Shift timings- 05:30 PM - 02:00 AM Technical Skills: At least 2-3 years working experience using Sterling B2B and file gateway channels/ Sterling Integrator. Knowledge of Mainframe: JCL, Scheduling (Zeke), REXX (bonus/nice-to-have) Strong expertise in Data Integration, Exchange, Mapping using Sterling B2B & File share Gateway. Strong expertise of EDI Transport Protocols FTP, SFTP, FTPS, AS2, Web Services Strong Debugging Skills and Logging Understanding Experience with Unix based operating systems. Database management experience, Oracle and SQL Server. Knowledge of SSH key authentication Connect: Direct (within Sterling), Routing templates. Create and Maintain system documentation Check Point Smart Console (bonus/nice-to-have) Able to provide support, troubleshooting, modifications, enhancements, and maintenance for existing B2Bi applications, scripts, tools, and web services. Creating File Gateway partners, file routing, troubleshooting connection issues, file delivery issues Experience in supporting an automated file transfer environment and onboarding new clients Connect: Direct (bonus/nice-to-have) Experience in supporting an automated file transfer environment and onboarding new clients MS Office (Outlook/Word/Excel) ServiceNow - familiar with CHG ticket process and INC management tickets Preferred candidate profile
Posted 1 month ago
6.0 - 9.0 years
0 - 3 Lacs
Mumbai, Navi Mumbai, Mumbai (All Areas)
Work from Office
Primary Skills: Mainframe support, DB2, COBOL, UNIX and SQL Experience: 6 to 9 years Location: Mumbai Work Mode: WFO - 5 Days ( 1 working Saturday ) Shift timings: 6AM - 3PM, 1PM-10PM IST. Experience in working with Mainframe systems Cobol, DB2 Strong experience in Oracle SQL, PL/SQL, Unix Shell Scripting 5+ Years of experience in software application development and support Kindly share your updated resume to AnuroopaSharonP@hexaware.com
Posted 1 month ago
2.0 - 7.0 years
7 - 11 Lacs
Chennai
Hybrid
Hiring Mainframe Support Exp: 2 to 8 Years Notice Period : Preferring Immediate Joiners - 30 Days(If Serving and have LWD Confirmation) - Candidate who are in bench or not serving notice period dont apply Location: Perungudi-Chennai Mode Of Work : Hybrid Mandatory Skills Required : Experience in Mainframe Support,JCL,DB2,VSAM,CFT,IWS/TWS,Sintax,ISPF,TSO Mode of interview - 1st technical virtual on 1August2025 & 2nd technical face to face in perungudi chennailocation - If you're available for face to face discussions on weekdays - Apply for this role. Interested candidates share your updated resume to suvetha.b@twsol.com
Posted 1 month ago
2.0 - 5.0 years
5 - 12 Lacs
Chennai
Hybrid
Job Title: Application Production Support Mainframe Experience: 3 to 8 Years Location: Chennai - Hybrid Employment Type: Full Time Shift: Rotational Shift (including Night Shifts) Language Requirement: Basic Italian (advantageous, not mandatory) Interview process : L1 Technical Discussion - Virtual (Teams) L2 Technical with managerial Discussion - Face2Face Position Purpose: To manage and support production applications under a predefined scope, ensuring stability, continuity, and performance of business-critical systems. This includes managing Incidents, Requests, and Changes in collaboration with Rome IT and BNL BNP Paribas teams. Key Responsibilities: Direct Responsibilities: Manage Incidents, Requests, and Changes for assigned applications. Ensure SLA adherence for all production support activities. Coordinate with Italian counterparts for handover of tasks where needed. Work closely with BNL BNP Paribas teams : Incident Coordination, Security, Infrastructure, and Development. Provide rotational support including night shifts and be part of on-call support when required. Contributing Responsibilities: Participate in knowledge transfer and documentation with BNL Application Production teams. Define and improve internal procedures, SOPs, and team processes . Contribute to problem management, KPI reporting, and incident root cause analysis . Help in continuous improvement initiatives , onboarding of new applications, and skill-building. Technical & Behavioral Competencies: Mainframe & Job Control Tools: Scheduler IWS / TWS Administration JCL Syntax, Debugging, and Troubleshooting DB2 Utilities , VSAM Utilities Microfocus Changeman CFT (File Transfers) , ISPF/S , TSO Additional Systems: Linux / Open Systems (basic knowledge) ServiceNow ticketing system (preferred) General IT Infrastructure and Backup/Disaster Recovery Concepts Behavioral & Domain Skills: Good understanding of ITIL processes (Incident, Change, Problem Mgmt.) Excellent communication & coordination skills both verbal and written Adaptability to multicultural team environments Strong sense of ownership, responsibility, and team collaboration Preferred Qualifications: Bachelors degree in Computer Science / IT ITIL Foundation certification (preferred) Basic knowledge of Italian language will be an advantage If anyone interested please share your update resume muthukrishnan.saminathan@kiya.ai
Posted 1 month ago
4.0 - 7.0 years
6 - 9 Lacs
Bengaluru
Work from Office
Project description DXC Luxoft will supply resources in Staff Augmentation mode to the client at the client's direction and with the client's approval. The Service Personnel will possess sufficient general technical Hogan application and mainframe skills. It will be expected to develop and maintain additional knowledge and skills regarding client-specific environments and customizations. All Services will be performed in a Staff Augmentation model wherein the client is responsible for providing the necessary instructions and information required to conduct Services. Service Personnel will adhere to the client's security policies and procedures in the delivery of Services. Responsibilities Hogan Product Development and Services: Designs, develops, installs, tests, and documents complex application software. Contributes to the design and delivery of technical architecture solution components. Skills Must have 4 to 7 years of Mainframe/COBOL/CICS/JCL 4+ Banking product experience is Mandatory Four or more years of product design and development Experience working with software design, software development life cycle, development methodologies, and implementation Experience in Agile Methodologies Nice to have Minimum 2 years of Hogan experience in any Application Other Languages English: A1 Beginner Seniority Regular
Posted 2 months ago
7.0 - 9.0 years
10 - 20 Lacs
Chennai
Work from Office
Hi, We are actively looking for Mainframe Technical Production Control professionals to be part of our dynamic team in Chennai office. What does a successful Mainframe Technical Production Control Professional do at Fiserv: Application and Batch monitoring with ability of identifying the abnormalities and report them to concern teams. What will you do: L2 production environment support 24/7 - Batch execution and Support along with continuous system availability and deliverables. Co-ordination with internal and external stake holders for seamless deliverables. Handle multiple production and non-production cycles in parallel, prioritising the failures. Good understanding and working experience on IBM Mainframe utilities. Operational knowledge of Mainframes, OPS/MVS, z/OS, TSO, Console, JCL and Job Scripting is required. Working experience with responsibilities on deliverables, business continuity and service assurance. What will you need to know: This role demands 7 - 9 years of work experience in banking domain with JCL, VSAM, COBOL, REXX, Control-M, CA7/11 and following functions: Flexible to work in 24/7 shift support. Working experience in resolving Batch failure, Troubleshooting the environmental issues. Working experience in handling Incident, Problem and Change Management process and RCA documentation. Knowledge on Vision plus is Required. Flexible to work in different schedule and on demand to support business functions. Knowledge on VSAM / IAM file management. Foundation level of ITIL or Equivalent. Excellent communication skills in written and spoken English is required. Strong documentation and procedural skills. Ready to undergo training for new products and ability to learn / develop the skills on it. What would be great to have: Knowledge on region build, data downsize is added advantage. Knowledge on REXX, CICS, Storage, DASD will be an added advantage. We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protector veteran. Explore the possibilities of a career with Fiserv and Find your Forward with us !
Posted 2 months ago
4.0 - 7.0 years
12 - 16 Lacs
Hyderabad
Work from Office
Project description DXC Luxoft will supply resources in Staff Augmentation mode to the client at the client's direction and with the client's approval. The Service Personnel will possess sufficient general technical Hogan application and mainframe skills. It will be expected to develop and maintain additional knowledge and skills regarding client-specific environments and customizations. All Services will be performed in a Staff Augmentation model wherein the client is responsible for providing the necessary instructions and information required to conduct Services. Service Personnel will adhere to the client's security policies and procedures in the delivery of Services. Responsibilities Hogan Product Development and Services Designs, develops, installs, tests, and documents complex application software. Contributes to the design and delivery of technical architecture solution components. Skills Must have 4 to 7 years of Mainframe/COBOL/CICS/JCL 4+ Banking product experience is Mandatory Four or more years of product design and development Experience working with software design, software development life cycle, development methodologies, and implementation Experience in Agile Methodologies Nice to have Minimum 2 years of Hogan experience (any Application)
Posted 2 months ago
4.0 - 7.0 years
12 - 16 Lacs
Hyderabad
Work from Office
Project description DXC Luxoft will supply resources in Staff Augmentation mode to the client at the client's direction and with the client's approval. The Service Personnel will possess sufficient general technical Hogan application and mainframe skills. It will be expected to develop and maintain additional knowledge and skills regarding client-specific environments and customizations. All Services will be performed in a Staff Augmentation model wherein the client is responsible for providing the necessary instructions and information required to conduct Services. Service Personnel will adhere to the client's security policies and procedures in the delivery of Services. Responsibilities Hogan Product Development and Services Designs, develops, installs, tests, and documents complex application software. Contributes to the design and delivery of technical architecture solution components. Skills Must have 4 to 7 years of Mainframe/COBOL/CICS/JCL 4+ Banking product experience is Mandatory Four or more years of product design and development Experience working with software design, software development life cycle, development methodologies, and implementation Experience in Agile Methodologies Nice to have NA
Posted 2 months ago
4.0 - 7.0 years
12 - 16 Lacs
Bengaluru
Work from Office
Project description DXC Luxoft will supply resources in Staff Augmentation mode to the client at the client's direction and with the client's approval. The Service Personnel will possess sufficient general technical Hogan application and mainframe skills. It will be expected to develop and maintain additional knowledge and skills regarding client-specific environments and customizations. All Services will be performed in a Staff Augmentation model wherein the client is responsible for providing the necessary instructions and information required to conduct Services. Service Personnel will adhere to the client's security policies and procedures in the delivery of Services. Responsibilities Hogan Product Development and Services Designs, develops, installs, tests, and documents complex application software. Contributes to the design and delivery of technical architecture solution components. Skills Must have 4 to 7 years of Mainframe/COBOL/CICS/JCL 4+ Banking product experience is Mandatory Four or more years of product design and development Experience working with software design, software development life cycle, development methodologies, and implementation Experience in Agile Methodologies Nice to have Minimum 2 years of Hogan experience (any Application)
Posted 2 months ago
4.0 - 7.0 years
6 - 9 Lacs
Bengaluru
Work from Office
Project description DXC Luxoft will supply resources in Staff Augmentation mode to the client at the client's direction and with the client's approval. The Service Personnel will possess sufficient general technical Hogan application and mainframe skills. It will be expected to develop and maintain additional knowledge and skills regarding client-specific environments and customizations. All Services will be performed in a Staff Augmentation model wherein the client is responsible for providing the necessary instructions and information required to conduct Services. Service Personnel will adhere to the client's security policies and procedures in the delivery of Services. Responsibilities Hogan Product Development and Services Designs, develops, installs, tests, and documents complex application software. Contributes to the design and delivery of technical architecture solution components. SkillsMust have 4 to 7 years of Mainframe/COBOL/CICS/JCL 4+ Banking product experience is Mandatory Four or more years of product design and development Experience working with software design, software development life cycle, development methodologies, and implementation Experience in Agile Methodologies Nice to have Minimum 2 years of Hogan experience (any Application)
Posted 2 months ago
4.0 - 7.0 years
6 - 9 Lacs
Bengaluru
Work from Office
Project description DXC Luxoft will supply resources in Staff Augmentation mode to the client at the client's direction and with the client's approval. The Service Personnel will possess sufficient general technical Hogan application and mainframe skills. It will be expected to develop and maintain additional knowledge and skills regarding client-specific environments and customizations. All Services will be performed in a Staff Augmentation model wherein the client is responsible for providing the necessary instructions and information required to conduct Services. Service Personnel will adhere to the client's security policies and procedures in the delivery of Services. Responsibilities Hogan Product Development and Services Designs, develops, installs, tests, and documents complex application software. Contributes to the design and delivery of technical architecture solution components. SkillsMust have 4 to 7 years of Mainframe/COBOL/CICS/JCL 4+ Banking product experience is Mandatory Four or more years of product design and development Experience working with software design, software development life cycle, development methodologies, and implementation Experience in Agile Methodologies Nice to have NA
Posted 2 months ago
2.0 - 7.0 years
0 - 0 Lacs
Chennai
Work from Office
Provide L1, L2 & L3 support for Mainframe, DB2, AIX, IBM Mainframe systems. Monitor, troubleshoot, and escalate issues as needed. Perform routine checks and maintain documentation. Send your resume : mohanrajk@desicrew.in Required Candidate profile Strong knowledge of Mainframe, DB2, AIX, IBM Mainframe systems. Ability to monitor, troubleshoot, and resolve issues effectively. Good communication skills and willingness to work in shifts.
Posted 2 months ago
2.0 - 4.0 years
5 - 15 Lacs
Kolkata, Pune, Chennai
Work from Office
Keyword-mainframe , support Optional keyword-sql,unix,linux,L3,L2,Cobol,Kick,ZOS,JCL,changeman,CICS
Posted 2 months ago
7.0 - 10.0 years
20 - 27 Lacs
Bengaluru
Hybrid
Job Details: Position: Mainframe Systems Technical Lead Experience: 7+ years Work Mode: Hybrid Location: Bangalore Notice Period: Immediate 15 Days Budget: 24-26 LPA Required Qualifications : 7+ years of experience in mainframe development and administration. Strong expertise in COBOL, JCL, CICS, DB2, and VSAM. Experience with mainframe performance tuning and optimization. Excellent problem-solving and analytical skills. Strong leadership and communication abilities. The Mainframe Systems Technical Lead will serve as the senior technical authority for the support, maintenance, and enhancement of IBM z/OS mainframe environments. This role involves leading a team of systems engineers, overseeing the installation and upgrade of critical mainframe tools, and ensuring the stability and performance of core systems such as DB2, CICS, RACF, CA7, and Endevor. The ideal candidate will possess deep technical expertise, strong leadership skills, and a proactive approach to problem-solving and continuous improvement. We are looking for an experienced Mainframe Technical Lead to oversee the design, development, and maintenance of mainframe applications. The ideal candidate will provide technical leadership, ensure system reliability, and collaborate with teams to optimize mainframe performance. Provide on-call technical support for applications and systems for Critical P1 Incidents Maintain systems documentation Lead technical discussions and training of systems level teams Experience with mainframe IBM zOS systems Knowledge and experience with systems level support of DB2 and CICS Experience with mainframe environment such as TSO, dasd and virtual tape storage, Sysplex, mainframe network (understanding connectivity and IP sockets, proxies, SSL, and general packet transport) Support of installation and upgrade of mainframe third party tools such as CA Endevor, CA7 Scheduler, IBM utilities Support and installation with applying IBM RSU Maintenance and HIPER Maintenance concepts Analytical skills for problem solving, and ability to think creatively for solutions/ideas with a continuous improvement mind set Excellent communication and presentation skills required Ability to organize tasks and react to shifting priorities required Ability to identify, recommend and resolve solutions to problems is required Key Responsibilities: Lead and mentor a team of mainframe systems engineers in the support and enhancement of IBM z/OS environments. Provide 24/7 on-call support for critical P1 incidents, ensuring rapid resolution and minimal business impact. Oversee the installation, configuration, and upgrade of third-party tools including CA7 Scheduler, CA Endevor, and IBM utilities. Manage and apply IBM RSU and HIPER maintenance updates to ensure system security and stability. Maintain comprehensive systems documentation and ensure knowledge transfer across the team. Conduct technical training sessions and lead discussions to elevate team capabilities. Support and troubleshoot DB2 and CICS environments, ensuring optimal performance and availability. Manage mainframe infrastructure components including TSO, DASD, virtual tape storage, Sysplex, and network connectivity (IP sockets, proxies, SSL). Collaborate with cross-functional teams to identify, recommend, and implement system improvements. Prioritize and manage multiple tasks in a dynamic environment with shifting priorities. Qualifications: Bachelors degree in Computer Science, Information Systems, or related field (or equivalent experience). 7+ years of experience in mainframe systems engineering with at least 2 years in a technical leadership role. Expert-level knowledge of IBM z/OS, DB2, CICS, RACF, and related tools. Hands-on experience with CA7 Scheduler, CA Endevor, and IBM utilities. Strong understanding of mainframe networking, including IP connectivity, SSL, and packet transport. Proven experience applying IBM RSU and HIPER maintenance. Excellent analytical and problem-solving skills with a continuous improvement mindset. Strong communication and presentation skills, with the ability to convey complex technical concepts to diverse audiences. Highly organized with the ability to manage competing priorities effectively. Preferred Qualifications: Certifications in mainframe technologies or system administration. Knowledge of ITIL processes and incident management.
Posted 2 months ago
5.0 - 10.0 years
12 - 22 Lacs
Kochi, Bengaluru, Thiruvananthapuram
Work from Office
We're looking for experts in any one of the following: Core Java Support Engineer Dot Net(MVC, C#, ASP .NET) Support Engineer Mainframe Support Engineer Java Spring Boot Micro Services Support Engineer TIBCO Developer / Support .Net Core ReactJs
Posted 2 months ago
4.0 - 9.0 years
5 - 9 Lacs
Bengaluru
Work from Office
Job Summary Synechron is seeking a highly skilled Support Analyst to join our team, responsible for maintaining and supporting large-scale mainframe banking systems. In this role, you will ensure the stability, performance, and continuous improvement of critical banking applications. The Support Analyst will serve as a key technical resource, providing expert-level support, incident resolution, and proactive system management to facilitate seamless banking operations. Your contributions will directly impact operational efficiency, system reliability, and customer satisfaction. Software Required Skills & Experience: Mainframe development and support tools: COBOL, JCL, DB2, VSAM, CICS, Assembler Mainframe management and scheduling: Control-M, Control-D Data and file management: File Manager, SPUFI, Xpeditor Basic knowledge of 2BDB2 (preferred but not mandatory) Monitoring and performance tools relevant to mainframe resource management Preferred Skills: Experience with additional mainframe tools and newer automation or operational monitoring solutions Overall Responsibilities Provide ongoing support for large-scale mainframe banking applications, ensuring optimal system performance and availability Manage incident and problem resolution activities to minimize system outages and impact on business operations Support functional testing phases (SIT/UAT) by troubleshooting issues and clarifying requirements Collaborate effectively with cross-team application groups, sharing knowledge and resolving issues efficiently Perform system analysis, debugging, testing, and documentation for small enhancements aligned with evolving business needs Maintain strict adherence to Service Level Agreements (SLAs) and quality standards Contribute to root cause analysis and create knowledge articles to improve support processes and reduce recurring issues Monitor system resources and provide strategic recommendations to optimize performance and capacity planning Engage in continuous improvement of support procedures and technical documentation Technical Skills (By Category) Category Required Skills Preferred Skills Programming Languages COBOL, JCL, Assembler - Databases/Data Management DB2 (including 2BDB2 knowledge) Experience with additional data tools Mainframe Tools & Utilities Control-M, Control-D, File Manager, SPUFI, Xpeditor Automation/Monitoring tools (e.g., CA tools) Performance & Monitoring Mainframe resource components; system performance tools Advanced monitoring solutions Cloud & Modern Technologies Not typically applicable; predominantly mainframe focused Experience with cloud or hybrid environments appreciated Experience A minimum of 4+ years experience supporting mainframe banking systems or equivalent large-scale enterprise systems Extensive hands-on experience with mainframe programming and support in a production environment Proven expertise in incident and problem management, with the ability to handle critical outages Demonstrated ability to collaborate with cross-functional teams in a fast-paced environment Experience supporting functional testing phases (SIT/UAT) and providing end-user support Industry experience within banking, finance, or similarly regulated sectors is preferred but not mandatory Day-to-Day Activities Monitor mainframe systems to ensure stability and performance Resolve production incidents promptly, adhering to SLA commitments Support functional and technical teams during testing phases, troubleshooting issues and providing guidance Manage and execute small system enhancements, documenting design, testing, and implementation steps Analyze system logs and resource utilization, identifying opportunities for optimization Participate in scheduled maintenance activities, system upgrades, and patching Develop and update knowledge articles and documentation for support procedures Engage regularly with business users and technical teams to communicate status, resolutions, and improvements Qualifications Bachelors degree in Computer Science, Information Technology, or a related field; equivalent professional experience may be considered Certifications related to mainframe technologies (e.g., IBM Certified System Programmer, COBOL certifications) are preferred Proven track record of supporting large-scale mainframe banking applications Continuous learning mindset to stay updated on mainframe innovations and best practices Professional Competencies Critical thinking and analytical problem-solving skills aimed at root cause resolution Strong communication skills for effective interaction with technical teams and non-technical stakeholders Ability to work under pressure, prioritize tasks, and meet tight SLA deadlines Collaborative mindset with strong partnership-building abilities across multiple teams Customer-focused approach with a commitment to service excellence Adaptability to evolving technologies and process improvements Proactive in sharing knowledge and creating documentation to enable team growth S YNECHRONS DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicants gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law . Candidate Application Notice
Posted 3 months ago
5.0 - 10.0 years
0 - 0 Lacs
Pune, Chennai
Hybrid
Role & responsibilities Must have Strong knowledge JCL, Different ways to pass data from JCL and JCL Optimizations Must have strong knowledge on UTILITIES, Datasets, Must have strong knowledge on STEPLIB, JCLLIB, Instream PROC, Catalog PROC, Possess Strong knowledge on COBOL language, Possess Strong knowledge on DB2, Should be proficient in Writing Stored procedures, CICS programs, Strong problem solving skills, log analysis, debugging/troubleshooting Strong knowledge on Different codes, like SQL Code, Abend code, deadlocks, Good to have CI/CD Jenkins, chef/puppet knowledge, Good to have Splunk or Dynatrace knowledge Should have Production support experience with ITSM Knowledge. Good and confident communications skills
Posted 3 months ago
6.0 - 9.0 years
0 Lacs
Hyderabad, Chennai
Work from Office
Role & responsibilities Job Summary: 1. 6+ years of experience Monitor and maintain mainframe systems to ensure high availability, stability, and optimal performance. 2. Perform system upgrades, IPL, apply patches, and execute necessary maintenance tasks. 3. Provide technical support for production issues, ensuring timely resolution and adherence to SLAs. 4. Application & Batch Processing Support 5. Develop, test, and implement JCL and COBOL programs as needed to support business requirements. 6. Support batch job scheduling, execution, and optimization using scheduling tools (e.g., Control-M, CA7). 6. Proactively monitor application and batch processes, ensuring timely and accurate Integrated Life Cycle (ILC) management. 7. Analyze the impact of executive software modifications on applications and provide recommendations to minimize or eliminate negative effects. 8. Understand the interactions between the operating system and applications to identify system requirements and improvement opportunities. 9. Collaborate effectively with application developers, database administrators, and infrastructure teams. 10.Establish and maintain strong partnerships with team members and peers across the Enterprise Systems organization and other application groups. 11.Help plan, develop, and control small to moderate project or product budgets. 12.Coordinate the handoff of work to offshore teams, ensuring timely, high-quality deliverables. 13.Ensure the team adheres to internal process compliance guidelines and best practices. 14.Document solutions, system changes, and procedures thoroughly to support knowledge sharing and continuity. Shift Details: Ready to work 6.30AM to 3.30PM or 3PM to 12AM Qualifications Bachelors Degree in Engineering or equivalent
Posted 3 months ago
8.0 - 12.0 years
13 - 20 Lacs
Nagpur
Work from Office
Job Description - Experience- 8+ years Notice Period - Immediate to 30 days Location - Nagpur Shift- Rotational Shift Skills Required- Relevant Experience: 8+ years Working experience: On Mainframe Z/OS languages and platform Expertise in DB2, COBOL, VSAM, CICS and JCL. Basic Knowledge on REXX, Schedule Management Tools like OPC/Control-M, Version Control Tool like Changeman/Endeavor/SVN Experience with Agile & DevOps ways of working. Excellent communication skills.
Posted 3 months ago
10.0 - 15.0 years
15 - 25 Lacs
Hyderabad
Remote
OP, were more than a consulting firm—we’re a people-first, high-touch organization committed to delivering transformative technology solutions with integrity and passion. Currently, we seek an experienced Mainframe Production Control/Operations Specialist to manage and monitor mainframe systems, job scheduling, system health checks, and disaster recovery processes. The ideal candidate will have deep Omegamon, IWS, and Jobtrac expertise, ensuring seamless operations and adherence to standard procedures. This role requires proactive problem-solving skills, vendor coordination, and the ability to support IPL processes. Key Responsibilities: Mainframe System Monitoring & Health Checks Utilize Omegamon for real-time system performance monitoring and troubleshooting. Conduct proactive system health checks and take preventive actions. Job Scheduling & Workflow Management Modify and manage job schedules using the IWS Scheduling Tool and Jobtrac. Ensure efficient workload automation and job execution. Incident Management & Disaster Recovery Support Disaster Recovery (DR) planning and execution to ensure system resilience. Engage with hardware vendors for system maintenance and troubleshooting. Operational Excellence & Compliance Adhere to Standard Operating Procedures (SOPs) and Mainframe Operations Best Practices. Ensure timely resolution of production issues and minimize downtime. IPL (Initial Program Load) Support Manage IPL processes for IBM mainframe systems and provide necessary operational support. Collaboration & Vendor Engagement Work closely with cross-functional teams, offshore/onshore teams, and hardware vendors. Required Qualifications: 10+ years of relevant experience, focusing on Production & Operations Control in a Mainframe environment. Proven leadership experience or ability to lead and guide team members in high-pressure environments. Availability to support on-call rotations or shift-based work as needed. Key Technical Skills & Tools: Omegamon: Expertise in system performance monitoring and issue resolution. IWS Scheduling Tool: Proficiency in job modification and scheduling automation. Jobtrac: Hands-on experience with job tracking and workflow management. System Health Checks & Proactive Actions: Ability to perform regular system health checks and proactively address operational risks. Disaster Recovery: Experience in disaster recovery planning and execution. Hardware Vendor Engagement: Coordinating with hardware vendors for issue resolution and system optimization. Operational Processes & Standard Operating Procedures: Adherence to best practices and defined SOPs for seamless operations. IPL (Initial Program Load) Expertise: Strong understanding of IPL procedure Benefits: Health Insurance, Accident Insurance. The salary will be determined based on several factors including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs. Additional Responsibilities: Participate in OP monthly team meetings, and participate in team-building efforts. Contribute to OP technical discussions, peer reviews, etc. Contribute content and collaborate via the OP-Wiki/Knowledge Base. Provide status reports to OP Account Management as requested.
Posted 3 months ago
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