AWS Connect Engineer

Enterprise AWS Connect migration

Key Responsibilities:

• Lead/assist in

  AWS Connect migrations

  , from

  Cisco to AWS

  .
• Design, implement, and manage

  AWS Connect solutions

  integrated with

  AWS Lambda

  and other AWS services.
• Provide

  end-to-end solution ownership

  including configuration, call flows, and IVR logic.
• Collaborate with product, infrastructure, and business teams to deliver

  secure and scalable cloud contact center solutions

  .
• Support ongoing

  management, monitoring, and optimization

  of AWS Connect environments.

Required Skills:

AWS Connect Engineering Manager:

• Lead the

  end-to-end migration

  from legacy IVR platforms to AWS Connect and integrated chatbot applications.
• Work closely with AWS engineers to design and implement

  Amazon Connect

  ,

  Lex

  ,

  Lambda

  ,

  S3

  , and related AWS services.
• Act as the

  primary liaison

  between business users, technology teams, and AWS account teams.
• Define and manage the

  program roadmap

  , milestones, and delivery plans across multiple workstreams (IVR, Chatbot, Integration, Analytics).
• Oversee

  solution design and development

  — IVR flows, Lex bots, contact routing, and agent experience.
• Coordinate with

  cross-functional teams

  (AWS architects, developers, security, QA, operations).
• Ensure

  on-time delivery

  and adherence to scope, budget, and quality metrics.

AWS Connect Engineers:

• Hands-on experience with AWS Connect

  and

  AWS Lambda

  .
• Strong knowledge of

  IVR design, telephony, call routing, and cloud contact center operations

  .
• Experience in

  managing AWS environments

  (IAM, CloudWatch, S3, DynamoDB, API Gateway, etc.).
• Proven

  migration experience

  – preferably

  Cisco to AWS Connect

  .
• Good to have:

  Full-stack experience

  (Java, Node.js, React/Angular) for integration and custom development.
• Excellent

  problem-solving and communication skills

  to work with cross-functional teams.

Nice to Have:

• Exposure to cloud-native architectures (AWS ecosystem).
• Knowledge of DevOps practices (CI/CD, Docker, Kubernetes).
• Prior experience in BFSI large-scale enterprise environments.