AWS Connect Engineer

Blue Spire Inc

5 years

0 Lacs

hyderabad telangana india

Posted:2 weeks ago| Platform:

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Skills Required

aws connect api technology architecture leadership stack development cisco design configuration support management monitoring routing iam dynamodb migration java node.js react angular integration communication devops docker

Work Mode

On-site

Job Type

Full Time

Job Description

Enterprise AWS Connect migration

Key Responsibilities:

Lead/assist in
AWS Connect migrations
, from
Cisco to AWS
.
Design, implement, and manage
AWS Connect solutions
integrated with
AWS Lambda
and other AWS services.
Provide
end-to-end solution ownership
including configuration, call flows, and IVR logic.
Collaborate with product, infrastructure, and business teams to deliver
secure and scalable cloud contact center solutions
.
Support ongoing
management, monitoring, and optimization
of AWS Connect environments.

Required Skills:

AWS Connect Engineers (3–5+ years)

Hands-on experience with AWS Connect
and
AWS Lambda
.
Strong knowledge of
IVR design, telephony, call routing, and cloud contact center operations
.
Experience in
managing AWS environments
(IAM, CloudWatch, S3, DynamoDB, API Gateway, etc.).
Proven
migration experience
– preferably
Cisco to AWS Connect
.
Good to have:
Full-stack experience
(Java, Node.js, React/Angular) for integration and custom development.
Excellent
problem-solving and communication skills
to work with cross-functional teams.

Nice to Have:

Exposure to cloud-native architectures (AWS ecosystem).
Knowledge of DevOps practices (CI/CD, Docker, Kubernetes).
Prior experience in BFSI large-scale enterprise environments.

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