AWS Connect Engineer

As an AWS Connect Engineer and API Developer at Blue Spire, you will play a crucial role in the technology team for BFSI client's Enterprise AWS Connect migration projects. Your contributions will impact the development of next-gen cloud contact center solutions through solution architecture discussions, leadership, and full-stack development. **Key Responsibilities:** - Lead/assist in AWS Connect migrations, from Cisco to AWS. - Design, implement, and manage AWS Connect solutions integrated with AWS Lambda and other AWS services. - Provide end-to-end solution ownership including configuration, call flows, and IVR logic. - Collaborate with product, infrastructure, and business teams to deliver secure and scalable cloud contact center solutions. - Support ongoing management, monitoring, and optimization of AWS Connect environments. **Required Skills:** - 3-5 years of experience as AWS Connect Engineers. - Hands-on experience with AWS Connect and AWS Lambda. - Strong knowledge of IVR design, telephony, call routing, and cloud contact center operations. - Experience in managing AWS environments such as IAM, CloudWatch, S3, DynamoDB, API Gateway, etc. - Proven migration experience preferably Cisco to AWS Connect. - Good to have: Full-stack experience (Java, Node.js, React/Angular) for integration and custom development. - Excellent problem-solving and communication skills to collaborate effectively with cross-functional teams. **Nice to Have:** - Exposure to cloud-native architectures within the AWS ecosystem. - Knowledge of DevOps practices including CI/CD, Docker, and Kubernetes. - Prior experience in BFSI large-scale enterprise environments.,