17 Ivr Design Jobs

Role Overview: You will be responsible for leading the design, implementation, and optimization of cloud-based contact center solutions as a NICE CXone Specialist. Your role will involve hands-on experience with NICE CXone Studio and Central, proficiency in VoIP/SIP systems, and integrating and automating processes using REST APIs, Python, and C#. Key Responsibilities: - Design, implement, and manage IVR workflows using NICE CXone Studio and Central. - Configure and maintain ACD systems and advanced call routing strategies. - Administer VoIP and SIP-based telephony systems for seamless communication flow. - Integrate NICE CXone with CRMs like Salesforce, Zendesk, and other enterprise applica...

We're looking for an experienced AI/ML Technical Lead to architect and drive the development of our intelligent conversation engine. Youll lead model selection, integration, training workflows (RAG/fine-tuning), and scalable deployment of natural language and voice AI components. This is a foundational hire for a technically ambitious platform. Key Responsibilities AI System Architecture: Design the architecture of the AI-powered agent including LLM-based conversation workflows, voice bots, and follow-up orchestration. Model Integration & Prompt Engineering: Leverage APIs from OpenAI, Anthropic, or deploy open models (e.g., LLaMA 3, Mistral). Implement effective prompt strategies and retriev...

As a Project Manager or Delivery Manager with a strong background in call center technologies and customer interaction solutions, your role will involve managing end-to-end delivery of call center solution projects to ensure timely implementation and high client satisfaction. Key Responsibilities: - Lead and manage the full project lifecycle of call center solution implementations including IVR, CTI, ACD, CRM integration, etc. - Act as the primary point of contact for clients throughout the project execution phase. - Define project scope, goals, and deliverables in collaboration with key stakeholders. - Coordinate internal resources and third parties/vendors for seamless project execution. -...

Key Responsibilities: Collaborate with stakeholders to gather requirements and translate them into effective technical solutions. Develop and implement automated workflows and integrations between Genesys Cloud and other enterprise systems, with a strong emphasis on API development. Create and maintain custom scripts (JavaScript, Python) to enhance platform functionality and automation. Design, deploy, and manage Genesys Cloud CX solutions to meet business requirements. Customize and configure the Genesys Cloud platform, including call routing, IVR, omnichannel features, and outbound campaign functionalities. Provide ongoing support and troubleshooting for Genesys Cloud environments. Monitor...

Overview Were looking for a hands-on professional to lead transformation for the IT Operations team at PepsiCo through voice automation, AI-driven interactions, and 3CLogic integrations. This role focuses on designing, implementing, and optimizing voicebot and contact center automation solutions that enhance user experience, minimize manual effort, and boost overall service efficiency. Responsibilities Voicebot Strategy & Design Identify high-volume and high-impact voice processes suitable for automation. Design conversational flows and intents for Voicebots integrated with 3CLogic and ServiceNow (or similar platforms). Collaborate with business teams to define user journeys, intents, and ex...

In this role at Deepija Telecom, you will be responsible for architecting and building a voice-based automation platform. Your main responsibilities will include: - Building and leading the voice automation platform architecture - Integrating STT/TTS services from Google, Azure, AWS - Designing conversational flows using IVR or conversational AI - Developing scalable microservices in Python or Node.js - Collaborating across teams to deliver AI-driven features - Optimizing voice data handling and system reliability - Contributing to prompt engineering and reusable libraries As an ideal candidate, you should be a problem-solver passionate about voice tech, real-time data, and seamless automati...

As an IVR and Contact Center Systems Specialist at NETGEAR, your role is crucial in ensuring the seamless operation, configuration, and optimization of contact center systems to enhance customer experience and improve operational efficiency. Key Responsibilities: - Design, implement, and maintain IVR applications for top-tier performance. - Develop call flows and scripts aligned with business requirements. - Manage a large corpus of multilingual audio IVR prompts, including QA, editing, and post-processing. - Provide continuous updates to the IVR application with new functionalities. - Administer, configure, and maintain contact center systems like InContact, Five9, AWS Connect, or similar p...

We're looking for an experienced AI/ML Technical Lead to architect and drive the development of our intelligent conversation engine. Youll lead model selection, integration, training workflows (RAG/fine-tuning), and scalable deployment of natural language and voice AI components. This is a foundational hire for a technically ambitious platform. Key Responsibilities AI System Architecture: Design the architecture of the AI-powered agent including LLM-based conversation workflows, voice bots, and follow-up orchestration. Model Integration & Prompt Engineering: Leverage APIs from OpenAI, Anthropic, or deploy open models (e.g., LLaMA 3, Mistral). Implement effective prompt strategies and retriev...

Cyara is the world's leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara's team, you'll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out m...

As a Tech Lead at Deepija Telecom Pvt. Ltd., you will play a key role in architecting and building a voice-based automation platform. Your responsibilities will include: - Building and leading the voice automation platform architecture - Integrating STT/TTS services from Google, Azure, AWS - Designing conversational flows using IVR or conversational AI - Developing scalable microservices in Python or Node.js - Collaborating across teams to deliver AI-driven features - Optimizing voice data handling and system reliability - Contributing to prompt engineering and reusable libraries To be successful in this role, you must have the following skills: - Experience with Twilio Programmable Voice or...

As an AWS Connect Engineer and API Developer at Blue Spire, you will play a crucial role in the technology team for BFSI client's Enterprise AWS Connect migration projects. Your contributions will impact the development of next-gen cloud contact center solutions through solution architecture discussions, leadership, and full-stack development. **Key Responsibilities:** - Lead/assist in AWS Connect migrations, from Cisco to AWS. - Design, implement, and manage AWS Connect solutions integrated with AWS Lambda and other AWS services. - Provide end-to-end solution ownership including configuration, call flows, and IVR logic. - Collaborate with product, infrastructure, and business teams to deliv...

As a NICE CXone Specialist, you will lead the design, implementation, and optimization of cloud-based contact center solutions. Your expertise in NICE CXone Studio and Central, along with proficiency in VoIP/SIP systems, will be essential in integrating and automating processes using REST APIs and languages like Python and C#. Joining a dynamic team, you will play a crucial role in ensuring high availability and reliability of contact center services. - Design, implement, and manage IVR workflows using NICE CXone Studio and Central. - Configure and maintain ACD (Automatic Call Distribution) systems and advanced call routing strategies. - Administer and support VoIP and SIP-based telephony sy...

As an IVR and Contact Center Systems Specialist at NETGEAR, you will play a crucial role in managing and optimizing IVR systems and contact center platforms to enhance customer experience and operational efficiency. Your responsibilities will include designing, implementing, and maintaining IVR applications, managing multilingual audio IVR prompts, administering contact center systems, analyzing performance metrics, integrating systems with CRM and other applications, ensuring compliance with regulations, and collaborating with cross-functional teams to gather requirements and provide support and training to end-users. Key Responsibilities: IVR System Management: - Design, implement, and mai...

Job Title: CXone Software Engineer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and...

Description We are seeking a skilled Cisco Contact Center Administrator to join our team in India. The ideal candidate will be responsible for managing and optimizing our Cisco Contact Center solutions, ensuring high availability and performance to meet business needs. Manage Cisco Contact Center environments, providing technical support and optimizing contact center performance and functionality. Responsibilities Administer and manage Cisco Contact Center solutions, ensuring optimal performance and uptime. Configure and troubleshoot Cisco Unified Contact Center Express (UCCX) and Cisco Unified Contact Center Enterprise (UCCE). Monitor system performance and provide regular reports on system...

We're looking for an experienced AI/ML Technical Lead to architect and drive the development of our intelligent conversation engine. Youll lead model selection, integration, training workflows (RAG/fine-tuning), and scalable deployment of natural language and voice AI components. This is a foundational hire for a technically ambitious platform. Key Responsibilities AI System Architecture: Design the architecture of the AI-powered agent including LLM-based conversation workflows, voice bots, and follow-up orchestration. Model Integration & Prompt Engineering: Leverage APIs from OpenAI, Anthropic, or deploy open models (e.g., LLaMA 3, Mistral). Implement effective prompt strategies and retriev...

Job Overview We are seeking a highly experienced Genesys Cloud Implementation Specialist with 12 to 18 years of experience in contact centre technologies. The ideal candidate will have strong expertise in designing, deploying, and managing Genesys Cloud CX solutions, including integrations with enterprise systems and omnichannel contact centre platforms. This role demands a strategic thinker with hands-on technical skills and proven leadership in enterprise-level deployments. Key Responsibilities Lead end-to-end implementation and configuration of Genesys Cloud CX (PureCloud) solutions. Design and optimize IVR flows, call routing, and digital channel strategies (chat, email, SMS, etc.). Coll...