NICE CXone Specialist

As a NICE CXone Specialist, you will lead the design, implementation, and optimization of cloud-based contact center solutions. Your expertise in NICE CXone Studio and Central, along with proficiency in VoIP/SIP systems, will be essential in integrating and automating processes using REST APIs and languages like Python and C#. Joining a dynamic team, you will play a crucial role in ensuring high availability and reliability of contact center services. - Design, implement, and manage IVR workflows using NICE CXone Studio and Central. - Configure and maintain ACD (Automatic Call Distribution) systems and advanced call routing strategies. - Administer and support VoIP and SIP-based telephony systems for seamless communication flow. - Integrate NICE CXone with CRMs such as Salesforce, Zendesk, and other enterprise applications. - Develop and leverage REST APIs using Python and C# to automate processes and enhance efficiency. - Diagnose and resolve system issues to maintain high availability and reliability of contact center services. - Collaborate with cross-functional teams to implement scalable contact center solutions. - Conduct end-user training sessions and prepare technical documentation for support and operations teams. - 3 to 8 years of experience working with NICE CXone (InContact). - Strong knowledge of IVR design, call routing, and ACD configuration. - Hands-on experience in managing VoIP/SIP infrastructure. - Proficiency in API development and automation using Python and C#. - Experience integrating CXone with CRM systems such as Salesforce and Zendesk. - Excellent problem-solving, troubleshooting, and communication skills.,