Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in hyderabad
>
Pepsico
>
Senior Manager

Senior Manager

Pepsico

9 - 14 years

4 - 20 Lacs

hyderabad telangana india

Posted:4 hours ago| Platform: Foundit logo

Apply

Skills Required

3clogic voicebot ivr design

Work Mode

On-site

Job Type

Full Time

Job Description

Overview

Were looking for a hands-on professional to lead transformation for the IT Operations team at PepsiCo through voice automation, AI-driven interactions, and 3CLogic integrations. This role focuses on designing, implementing, and optimizing voicebot and contact center automation solutions that enhance user experience, minimize manual effort, and boost overall service efficiency.

Responsibilities

Voicebot Strategy & Design

Identify high-volume and high-impact voice processes suitable for automation.
Design conversational flows and intents for Voicebots integrated with 3CLogic and ServiceNow (or similar platforms).
Collaborate with business teams to define user journeys, intents, and expected outcomes.

Implementation & Integration

Build and configure Voicebots using 3CLogic, ServiceNow Virtual Agent, or other conversational AI tools.
Integrate 3CLogic with backend systems (CRM, ITSM, HR, ERP) to enable end-to-end automation.
Ensure seamless handoffs between bot and live agent interactions.

Automation & Transformation

Partner with automation teams to connect Voicebots with RPA or workflow automation platforms.
Continuously identify opportunities to eliminate manual work through self-service and proactive bot interventions.
Monitor voicebot performance and optimize based on analytics and feedback.

Analytics & Reporting

Track metrics such as containment rate, call deflection, CSAT, and average handle time reduction.
Use data insights to refine scripts, dialog flow, and improve automation accuracy.

Stakeholder & Vendor Management

Work closely with ServiceNow, 3CLogic, and IT stakeholders to ensure stable deployments.
Document solution design, SOPs, and transformation benefits.

Qualifications

9+ years of experience in Contact Center Transformation / Automation.
3+ years of hands-on experience with 3CLogic (configuration, call flows, integrations, and reporting).
Proven track record implementing Voicebot / Conversational AI solutions.
Familiarity with ServiceNow, RPA tools, and speech analytics preferred.
Understanding of call routing, IVR design, and ACD systems.
Strong analytical, problem-solving, and communication skills.
Ability to collaborate with cross-functional and vendor teams.

More Jobs at Pepsico

Associate Manager - Finance

Hyderabad

2 - 4 yrs

INR 8 - 13 Lacs

Senior Data Analyst - IBP

Hyderabad, Gurgaon

2 - 4 yrs

INR 8 - 12 Lacs

Deputy Manager- Finance

Hyderabad

3 - 5 yrs

INR 9 - 14 Lacs

Finance Sr Analyst

Hyderabad

2 - 4 yrs

INR 8 - 12 Lacs

Manager - Process Mining

Hyderabad

2 - 5 yrs

INR 9 - 14 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Pepsico

Food and Beverage Services

Purchase New York

Login to

Please Verify Your Phone or Email

Confirm Action

Senior Manager