Job
Description
We are seeking an experienced and strategic Project Manager to lead and oversee high-impact projects across the operations and logistics verticals. This role demands a deep understanding of e-commerce ecosystems, hyperlocal logistics, and supply chain operations. The ideal candidate will bring a wealth of experience in project management, stakeholder management, and process optimization while driving scalable solutions and operational excellence at a network level. Key Project Define and lead strategic initiatives focused on enhancing the operational health of the ONDC network. Develop and manage end-to-end project plans, ensuring timely delivery of key milestones across multiple verticals. Oversee the design and implementation of scalable processes that align with business objectives and drive growth. Process Governance & Optimization Establish and maintain process governance frameworks to ensure smooth operations across the network. Lead process design, automation, and optimization initiatives to eliminate inefficiencies and improve transaction-level performance. Continuously assess and refine logistics operations for different categories such as F&B, grocery, and retail. Data-Driven Performance Management Define, monitor, and analyze key operational KPIs to maintain healthy logistics operations for Buyers, Sellers, and LSPs on the network. Use data-driven insights to identify bottlenecks, assess risks, and make informed decisions to enhance operational efficiency. Collaborate with tech teams to integrate advanced analytics, dashboards, and reporting systems for real-time performance tracking. Stakeholder & Ecosystem Management Build and nurture relationships with key stakeholders, including Network Participants (NPs), LSPs, and ecosystem partners. Serve as a liaison between business, operations, and technology teams to ensure seamless execution of network-level projects. Drive alignment across diverse stakeholders to ensure compliance, governance, and seamless onboarding processes. Innovation & Problem Solving At Scale Identify structural challenges in hyperlocal and national logistics operations and implement innovative, technology-driven solutions. Lead cross-functional teams to develop frameworks that can scale and adapt to evolving operational demands. Develop contingency plans and proactively mitigate risks to ensure uninterrupted service and smooth functioning of the network. Leadership, Reporting & Communication Prepare and present high-level project updates, performance insights, and strategic recommendations to senior leadership and key stakeholders. Act as a thought leader, contributing to the continuous evolution of operational frameworks and best practices. Experience & Skills 6-8 years of experience in e-commerce, logistics, supply chain management, or operations. Proven expertise in leading large-scale, complex projects and cross-functional teams. Strong understanding of hyperlocal logistics models and e-commerce operations across multiple categories. Demonstrated ability to drive process design, automation, and process governance at an organizational level. Advanced proficiency in data analysis, performance monitoring, and visualization using Excel, Power BI, SQL, or similar tools. Experience with project management tools such as JIRA, Asana, MS Project, or Trello. Strong knowledge of technology frameworks and the ability to drive the integration of tech solutions in operational processes. Preferred Skills JIRA management is highly desirable. Prior experience in managing projects at a network-level platform or marketplace ecosystem. Exceptional communication, negotiation, and stakeholder management skills. Ability to think strategically and translate business objectives into actionable processes. (ref:iimjobs.com)
