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Description
About RenewBuy At RenewBuy, we simplify access to insurance and financial products. As a fast-growing online platform, we offer a wide range of life and general insurance policies along with financial solutions tailored to your needs. With expert advice and clear insights, RenewBuy makes it easy to compare, understand, and choose the right products. Explore our marketplace and platforms for seamless, informed, and convenient solutions designed for you and your family. Our Vision Deliver Superior Customer Experience through an Empowered Distribution across the Insurance Value Chain. Our Mission Deliver Superior Customer Experience through an Empowered POS for every 10,000 Customers. Our Presence With a strong network of over 1,25,000+ advisors, RenewBuy has marked its presence in over 1500+ cities across India. From the remotest towns of Andaman & Nicobar Islands to the beautiful peaks of Kashmir, we extend our support to all our advisors every day. With our corporate office, based out of Gurugram, Haryana, and over 68+ branch offices PAN India, we are growing by leaps and bounds to ensure that customers can buy insurance & financial products even in the remotest parts of India. Job Title: AVP – Motor Claims Location: Gurugram Sec 32 Department: Claims – Motor Insurance Experience Required: 15+ years Industry: Insurance / Automotive / InsurTech Role Overview: We are seeking an experienced and dynamic professional to lead our Motor Claims function as Chief Manager / AVP. The ideal candidate will come with a strong background in automobile engineering, hands-on experience in digital claims processes, and the ability to drive automation and efficiency through tools like API integration, BRD/PRD documentation, and data analysis. Key Responsibilities: · Lead and manage the end-to-end motor claims process, ensuring smooth operations and TAT adherence · Develop and review Business Requirement Documents (BRD) and Product Requirement Documents (PRD) for claims automation and tech enhancements · Coordinate with tech teams for successful API integrations with internal systems, partners, and insurers · Analyze claims data to identify trends, cost-saving opportunities, and operational improvements · Monitor service levels, vendor performance, and regulatory compliance · Lead process improvements, team training, and stakeholder management · Collaborate with underwriting, product, tech, and customer service teams for continuous improvement in claims processes · Ensure customer-centric resolution of high-value or escalated claims Key Requirements: · Education: Bachelor's in Automobile Engineering (mandatory) · Experience: Minimum 15 years in motor claims handling, preferably with experience in digital-first insurance or InsurTech setups · Strong understanding of API integrations and system workflows · Proven ability to write and interpret BRD/PRD documents · Excellent analytical and reporting skills, especially using Excel · Strong communication, stakeholder management, and problem-solving abilities Preferred Attributes: · Exposure to digital claims systems and automation tools · Experience in leading large teams and managing external partners (e.g., surveyors, garages, OEM) · Knowledge of IRDAI regulations related to motor insurance claims Show more Show less
