Av Support Engineer

Role & responsibilities

• Thorough working knowledge of the operation and troubleshooting of Audio Video and videoconferencing related technology.

• Experience and/or strong working knowledge of multiple videoconferencing platforms like Cisco, Teams & Zoom.

• Experience with Cisco, Polycom VTC endpoints and MTR Systems

• Experience with Crestron/Extron/Kramer/Lightware/Aten Matrix switchers, Receivers and transmitter

• Experience with Crestron/Extron/Kramer central processor and troubleshooting

• Experience with Biamp/QSC/Extron/Clearone DSP and troubleshooting

• Experience with Microsoft Windows based platform (including Microsoft Word and Excel).

Should able to handle Audio mixer, amplifier, wired/wireless microphone, AV Switchers and Scaler (Crestron, Extron, Biamp, QSC, Shure, Barco Etc.) operation issues at

• Should able to handle client Board room AV device operation.

• Perform up to second level problem determination.

5-9 years Relevant experience in the Audio Video domain.  Should have the working knowledge of the operation and troubleshooting of AV and videoconferencing related technology.

 • Communicate effectively (verbally and in writing).

Good organizational skills with the ability to prioritize and multi-task.

• AV OEM like Crestron/Extron/Kramer/QSC/ Clearone/ Biamp and Cisco Certified.

QSC, Biamp, Clear One Audio or Shure Audio experience & preferred domain certification.

• Team work ability.

Assist, as required, with the support (hands-on if necessary) of special events, senior executive meetings, town halls requiring VC Setting up, testing, operation, & tearing down of AV & VC equipments.

• Coordinate with Multimedia Operations teams Nationally.

• Provide updates to usage statistics, issue and repair logs, or other collection/reporting systems.

• Reporting/availability/response to Client and internal team.

• Understanding/Preparation of update report/ Inventory sheet.

• Provide technical assistance & support to lead contact for all Multimedia operations & maintenance.

• Maintain understanding of current and new technology.

Initiative taken towards completion of assignments

Preferred candidate profile

Karishma@velocid.co.in