Automotive Service Advisor

1 Attendance 90%. 2 Pre intimation of leave before 4 days is must, leave application should be approved by SM in advance. 3 Understand the reason of accidental damage of vehicle and condition of vehicle as well as customer. 4 Detail inspection of vehicle for accidental damages , claim form to be filled by customer only on his hand writing. 5 Attending the customer and will ensure all the vehicle valid documents for further insurance claim process. All required document should demand in original copy. 6 Explaining the customer about insurance claim process and will also explain terms and condition of cashless and non cashless process with repair estimate and take a customer signature on estimate also. 7 Initiate the claim intimation process with insurance company on arrival of vehicle (same day). 8 Service advisor will also check with part department about the availability of parts so that required can be order, so that premised timeline of vehicle delivery can inform to customer. 9 Assessment will done by insure surveyor with coordination with service advisor as per accidental damages estimate and SA take approval sign from surveyor on assessed estimate. 10 Service advisor inform to customer after completion of survey done and approval given by insurance company. 11 In case insurance is non cashless or repair estimate is higher than 1Lakh, demand advance repair amount to customer before start of work and procurement of part. 12 SA will ask the customer whether he agree on insurance approval, so that further work can be completed and keep record of the same. 13 If customer is not agree on insurance approval then service advisor ensured that customer can be direct in contact with insurance survey 14 Time to time update about the work in progress 15 After completion of vehicle Performa invoice will sent to insurance company for taking liability of insurance company 16 After having the road test if any additional work related to accident or Mechanical service then again it will inform to customer to take his approval. 17 After receiving insurance liability mail and inform customer about difference amount while vehicle delivery. 18 Intimate to customer about vehicle readiness and delivery. 19 Business Target achievement; Promote selling allied business products and EW, RSA, REC policy 20 After conformation from customer for vehicle delivery time service advisor will again keep the vehicle ready one hour before to avoid any customer dissatisfaction. 21 After reporting customer for vehicle delivery SA will explain the Tax invoice showing the old damage parts and will handover vehicle to customer. 22 Explain Quality certificate remark to customer pest next due stickers on customer vehicles. 23 By doing all this process Service Advisor will ensure the all prospective business with customer entire satisfaction. 24 Service advisor will ensure that he will keep all kind of approvals, repair order remarks, documentation in writing with customer and insurance company. 25 Daily reporting to BP Manager on prescribed format. 26 N+1 & N+5 Customer calling 27 Maintaining the KPI as per Care 2.0 28 MYR download to customer tgt 35% 29 C@RE 2.0 Audit adherence 30 Maintain CC/1000 RO(Regional Escalation) with ART.