Job Title: Automobile Service Advisor Location: Hadapsar MIDC Pune. Reports To: Service Manager Job Summary: The Service Advisor / is responsible for providing exceptional customer service and technical expertise in the service department for Renault vehicles. This role involves advising customers on vehicle maintenance, repairs, and services while ensuring their vehicles are serviced efficiently and effectively. The Service Advisor acts as a liaison between the customer and the service technicians, ensuring a seamless and satisfactory service experience. Key Responsibilities: Customer Service: Greet customers promptly and courteously upon arrival at the service department. Listen to customer concerns, accurately document their requests, and provide expert advice on required services and repairs. Communicate clearly with customers regarding vehicle issues, service options, estimated costs, and timelines. Service Coordination: Prepare detailed service orders and ensure all customer requests are accurately recorded. Coordinate with technicians to relay customer concerns and ensure proper diagnosis and repair of vehicles. Monitor the progress of vehicle repairs and services, keeping customers updated on the status. Technical Support: Utilize technical knowledge to explain service needs and recommendations to customers in an understandable manner. Assist technicians in diagnosing complex vehicle issues when necessary. Review completed repairs and services to ensure quality and accuracy before the vehicle is returned to the customer. Sales and Upselling: Identify opportunities to recommend additional services, maintenance, or parts that can enhance vehicle performance and safety. Provide customers with cost estimates and obtain approval for recommended services. Documentation and Administration: Maintain accurate records of customer interactions, service orders, and payment details. Process customer payments, warranties, and insurance claims as needed. Ensure all documentation complies with Renault’s standards and procedures. Customer Follow-Up: Conduct follow-up calls with customers to ensure satisfaction with the service received. Address any customer concerns or complaints promptly and professionally. Team Collaboration: Work closely with service technicians, parts department, and other staff to ensure a smooth and efficient service operation. Participate in ongoing training and development to stay up to date with Renault vehicle models, technologies, and service protocols. Qualifications: High school diploma or equivalent; additional technical training or certification is preferred. Experience as a Service Advisor or , preferably with Renault or similar automotive brands. Strong understanding of automotive systems and repair procedures. Excellent communication and customer service skills. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency with automotive service software and tools. A valid driver’s license. Physical Requirements: Ability to stand, walk, and move around the service area for extended periods. Capability to occasionally lift and carry items up to 25 lbs. Working Conditions: Work is performed in a service area with exposure to noise, fumes, and other typical automotive shop conditions. Requires a focus on customer satisfaction and adherence to Renault’s service standards. *The following incentive structure is implemented to reward Service Advisors for their performance:* *Tyre Sales:* ₹100 per tyre. *Battery Sales:* ₹100 per battery. *Synthetic Oil Sales:* ₹40 per litre. *Extended Warranty:* ₹400 per policy sold. *RSA (Roadside Assistance):* ₹125 per package sold. *Accessories Sales:* 5% of the total sales value. *Insurance Renewal:* 1% of the renewal value. *Vehicle Referral to Bodyshop Department:* ₹200 per vehicle referred. *VAS:-10%