Job Title: Automobile Service Advisor Location: Hadapsar MIDC Pune. Reports To: Service Manager Job Summary: The Service Advisor / is responsible for providing exceptional customer service and technical expertise in the service department for Renault vehicles. This role involves advising customers on vehicle maintenance, repairs, and services while ensuring their vehicles are serviced efficiently and effectively. The Service Advisor acts as a liaison between the customer and the service technicians, ensuring a seamless and satisfactory service experience. Key Responsibilities: Customer Service: Greet customers promptly and courteously upon arrival at the service department. Listen to customer concerns, accurately document their requests, and provide expert advice on required services and repairs. Communicate clearly with customers regarding vehicle issues, service options, estimated costs, and timelines. Service Coordination: Prepare detailed service orders and ensure all customer requests are accurately recorded. Coordinate with technicians to relay customer concerns and ensure proper diagnosis and repair of vehicles. Monitor the progress of vehicle repairs and services, keeping customers updated on the status. Technical Support: Utilize technical knowledge to explain service needs and recommendations to customers in an understandable manner. Assist technicians in diagnosing complex vehicle issues when necessary. Review completed repairs and services to ensure quality and accuracy before the vehicle is returned to the customer. Sales and Upselling: Identify opportunities to recommend additional services, maintenance, or parts that can enhance vehicle performance and safety. Provide customers with cost estimates and obtain approval for recommended services. Documentation and Administration: Maintain accurate records of customer interactions, service orders, and payment details. Process customer payments, warranties, and insurance claims as needed. Ensure all documentation complies with Renault’s standards and procedures. Customer Follow-Up: Conduct follow-up calls with customers to ensure satisfaction with the service received. Address any customer concerns or complaints promptly and professionally. Team Collaboration: Work closely with service technicians, parts department, and other staff to ensure a smooth and efficient service operation. Participate in ongoing training and development to stay up to date with Renault vehicle models, technologies, and service protocols. Qualifications: High school diploma or equivalent; additional technical training or certification is preferred. Experience as a Service Advisor or , preferably with Renault or similar automotive brands. Strong understanding of automotive systems and repair procedures. Excellent communication and customer service skills. Ability to multitask and manage time effectively in a fast-paced environment. Proficiency with automotive service software and tools. A valid driver’s license. Physical Requirements: Ability to stand, walk, and move around the service area for extended periods. Capability to occasionally lift and carry items up to 25 lbs. Working Conditions: Work is performed in a service area with exposure to noise, fumes, and other typical automotive shop conditions. Requires a focus on customer satisfaction and adherence to Renault’s service standards. *The following incentive structure is implemented to reward Service Advisors for their performance:* *Tyre Sales:* ₹100 per tyre. *Battery Sales:* ₹100 per battery. *Synthetic Oil Sales:* ₹40 per litre. *Extended Warranty:* ₹400 per policy sold. *RSA (Roadside Assistance):* ₹125 per package sold. *Accessories Sales:* 5% of the total sales value. *Insurance Renewal:* 1% of the renewal value. *Vehicle Referral to Bodyshop Department:* ₹200 per vehicle referred. *VAS:-10%
Duties & Responsibilities – Cashier cum Accountant1. Cash Handling & ResponsibilitiesCash Collection Point – Cashier Conduct cash transactions with customers. Provide receipts to customers making in-person payments. Endorse all cheques immediately upon receipt. Enter transactions into the accounts receivable ERP system and manual cash register. Maintain timely, accurate, and effective communication with all local cash handling control managers (Service Manager & Sales Manager). Share the daily manual cash book closing & denomination photo on the official WhatsApp group. Update the daily cash balance in the online document. Update daily ERP vouchers as per bank statements. 2. Cash Collection Point – Manager (Service Manager / Sales Manager)Monitor cash receipting functions. Authorize various transactions, such as expenses and advances, at the branch level. Obtain prior approvals for all cash expenses and advances. 3. Deposit Preparation (Cashier / Accountant / Bank Runner)Retrieve and count cash receipts from the day’s business. Prepare the immediate bank deposit. Store cash securely until deposited. Deposit cash at the nearest branch of our regular bank (IDBI / KMB / HDFC). Submit bank deposit information via WhatsApp on the same day. Maintain validated deposit slips at the counter for records. 4. Reconciliation (Branch Accountant / Sales Manager / Service Manager)Verify that all cash received has been deposited by the Deposit Preparer. Match deposit slips with deposited amounts for accuracy.
ervice Advisor / Supervisor – Body ShopRoles & Responsibilities 1. Attendance & Leave ManagementMaintain a minimum attendance of 90%. Provide pre-intimation of leave at least 4 days in advance. Ensure leave applications are approved in advance by the Service Manager (SM). 2. Vehicle Damage Assessment & Customer InteractionUnderstand the cause of the accident, vehicle condition, and customer situation. Conduct detailed inspection of accidental damages. Claim form must be filled in the customer’s own handwriting. Attend to customers and verify all valid vehicle documents required for the insurance claim process. Demand original copies where necessary. Explain the insurance claim process, including cashless and non-cashless terms & conditions, along with repair estimates. Obtain the customer’s signature on the estimate. 3. Insurance Claim ProcessInitiate claim intimation with the insurance company on the same day the vehicle arrives. Coordinate with the parts department to check availability and place orders, ensuring customers are informed about the delivery timeline. Assist the insurance surveyor during assessment and get approval signatures on the assessed estimate. Inform customers once survey and approval from the insurance company are completed. For non-cashless insurance or repair estimates above ₹1 lakh, collect advance payment before starting work and procuring parts. Confirm with the customer if they agree with the insurance approval; record their consent. If the customer disagrees with the approval, facilitate direct communication between them and the insurance surveyor. 4. Repair & Delivery ProcessProvide timely work-in-progress updates to customers. After work completion, send the proforma invoice to the insurance company for liability approval. Conduct a road test; if additional accident-related or mechanical work is found, inform the customer for approval. Once the insurance liability email is received, inform the customer about any payable balance before delivery. Inform the customer about vehicle readiness and confirm delivery timing. Achieve business targets by promoting allied products such as EW, RSA, and REC policies. Keep the vehicle ready at least one hour before the confirmed delivery time. At delivery, explain the tax invoice, show replaced damaged parts, and hand over the vehicle. Explain the quality certificate, affix the next service due sticker on the vehicle, and ensure customer satisfaction. 5. Documentation & ReportingMaintain written records of all approvals, repair order remarks, and documentation with the customer and insurance company. Submit daily reports to the BP Manager in the prescribed format. Conduct N+1 and N+5 follow-up calls with customers. Maintain KPIs as per Care 2.0 guidelines. Achieve a target of 35% MYR downloads by customers. Ensure adherence to C@RE 2.0 audit standards. Maintain CC/1000 RO (Regional Escalation) compliance with ART.
Maintenance Duties & Responsibilities Oversee preventive maintenance activities for all branches. Maintain and update preventive maintenance registers for all equipment. Conduct weekly visits to all branches to review and maintain registers. Ensure all equipment maintenance checklists are regularly updated. Arrange annual refilling and updating of fire extinguishers. Oversee daily operation of the ETP (Effluent Treatment Plant). Inspect facilities periodically to identify issues and required maintenance. Prepare weekly maintenance schedules and allocate work accordingly. Hire and supervise tradesmen for installations, repairs, and maintenance (e.g., electricians, plumbers). Monitor inventory levels of materials and equipment. Ensure compliance with quality standards and health & safety regulations. Carry out regular maintenance of all equipment. Complete Equipment Maintenance Cards accurately as per the template to track cost involvement. Raise and address complaints regarding two-post lifts promptly. Handle all maintenance concerns for both workshop and showroom locations within Pune.
A Car Driver at a Renault showroom plays a vital role in ensuring the safe and timely transport of vehicles and customers. This position involves driving cars for test drives, vehicle deliveries, picking up customers or vehicles from service centers, and maintaining vehicle cleanliness. Below is a typical job description for this role: Job Title: Car Driver Job Responsibilities: Vehicle Transport: Safely transport vehicles between the showroom, service center, and customer locations. Drive vehicles to and from test drive locations, ensuring customer satisfaction during test drives. Customer Service: Provide a courteous and professional driving experience for customers, ensuring their comfort and safety. Assist customers with vehicle entry and exit and ensure the vehicle is in optimal condition before each drive. Test Drives: Accompany customers during test drives, explaining vehicle features and assisting them as needed. Ensure that the test drive experience is positive and meets the customer's expectations. Delivery and Pickup: Deliver vehicles to customers as per the sales or service schedule. Pick up vehicles from customers or service locations, ensuring timely and safe transport. Vehicle Maintenance: Ensure that vehicles are clean and well-maintained, inside and out, before driving them or delivering to customers. Perform basic vehicle checks (oil levels, tire pressure, etc.) to ensure the car is in good working condition. Report any mechanical issues or damages to the showroom or service team promptly. Documentation and Reporting: Maintain accurate records of mileage, fuel usage, vehicle condition, and any incidents during transport. Ensure that necessary documents such as insurance and registration are available for the vehicle during transport. Safety and Compliance: Ensure the safe operation of vehicles, adhering to traffic laws and showroom policies. Follow all safety protocols, including wearing seat belts, driving within speed limits, and using vehicle safety features appropriately. Coordination with Sales and Service Teams: Work closely with the sales and service teams to ensure timely vehicle deliveries and pickups. Assist with vehicle handovers to customers, ensuring all necessary paperwork is completed and the vehicle is ready for delivery. Handling Customer Inquiries: Address customer questions during test drives, such as vehicle features, performance, and specifications. Skills and Qualifications: Experience: Previous experience as a car driver, preferably in an automotive or showroom environment. Driving License: A valid and clean driving license, with experience driving different types of vehicles. Customer Service Skills: Good communication and interpersonal skills to interact with customers professionally. Vehicle Knowledge: Basic knowledge of car maintenance and vehicle systems. Physical Requirements: Ability to drive for extended hours, ensure the vehicle is kept clean, and assist with vehicle loading/unloading if needed. Work Environment: Typically works in a showroom environment, driving vehicles to various locations within a city or region. May need to work evenings or weekends depending on the showroom's schedule. This role is crucial for enhancing customer satisfaction and ensuring that vehicles are delivered safely and promptly to customers, playing a key part in both sales and service experiences at the Renault showroom.
Roles & Responsibilities – Sales Consultant Pitch products to achieve profitable sales. Handle customer leads. Communicate with customers for complaints and update the CR Department. Follow ERP process for sales orders. Sell allied services. Follow SOPs and sales process from booking to delivery. Prepare Prospect Tracking Card. Fill Test Drive Form (Declaration/Feedback). Ensure 7-step test drive demo. Use Welcome Kit. Make 5th-day sales PSF call and prepare report. Attend trainings as per nomination. Practice mock demos regularly. Handle customer queries. Give correct information and ensure transparency in deals.
1. Maintaince of Pay roll & attendance through Bio-Matrix & physical Attendance Register. 2. Preparation of Statements of HR Department & Employee Joining /EXIT formalities. 3. Up Keeping updated Employee personal filling. 4. General Administration requirement of Sales / Service & as per Standard operating procedures. 5. Maintaince/ Issue of Stationery & Housekeeping items. 6. Monitoring on Housekeeping /Security/ supply Vendors. 7. HR legal Compliance & maintaince of records. 8. Co-ordination with HO regarding legal cases of customers & other. 9. Communication / liasioning with Local Authorities. 10 Coordation committee of employees /office order & all round Implementation of company policies. 11 to Hand Promotion-Transfers- Job change issues of employees & visits to locations.
S.No. | Roles & Responsibilities – Sales ConsultantProduct pitching, leading to profitable sales. Handling leads efficiently. Communicating with customers regarding complaints and updating the CR Department. Following the internal ERP process for sale orders. Selling allied services. Adhering to SOPs & sales processes from booking to vehicle delivery. Preparing the Prospect Tracking Card. Preparing the Test Drive Form (Declaration/Feedback). Ensuring the 7-Step Test Drive Demo. Utilizing the Welcome Kit. Conducting the 5th-day sales PSF call and preparing the format. Attending training sessions as per nominations. Practicing mock demos regularly. Handling customer queries effectively. Providing accurate information and ensuring deal transparency.
S.No Roles & Responsibilities ,Lobby Hostess/Receptionist ( Sales) 1 Welcoming & Greeting Customers 2 Ensuring Customer's Comfort & Offering Refreshment 3 Ensuring SOP Adherence for Lobby Area & Customer Lounge 4 Co-ordinations with Housekeeping, Cleaning & Pantry Staff for prompt Service 5 Maintaining & Updating Showroom Walk-in Leads Register 6 Maintaining Test Drive Scheduling Register 7 Maintaining Test Drive Check List 8 Maintaining Events Leads Register 9 Maintaining & Updating Showroom Readiness Checklist 10 Maintaining & Updating Satisfaction at Exit - Feedback Form 11 Ensuring availability Welcome Kit, Brochure & Pricelist 12 Monitoring Washroom Checklist 12 SYK & Test Drive Calling.
Minimum office attendance should be 95% 2 Candidate is responsible for NPS score target as per RIPL 3 Check vehicle history at the time of calling to customer 4 Rescheduling to customers for their non-confirmation 5 Call customer as per calling script for N-7th day 6 Incoming call to be register as an appointment customers 7 Communication with Non Contactable Customers. 8 Information of Service Estimate Cost to customer 9 Information of Service Facility to customer like PIT STOP/Pick and Drop. 10 Appointment Confirmation call N-1 day 11 Service Advisor allocations 12 Preparation of daily appointment list on N-1day and Share to SM/CRM/PARTS/Security. 13 No Show Customer follow up and rescheduling 14 Maintaining of all required reports as per care 2.0 Sop Process like. Calling & appointment register/Daily SDR monitoring/SA Allocations/Pick and drop register. 15 Co-ordination with Pick and Drop drivers. 16 Maintaining all details and records of pick and drop process. 17 Maintaining the KPI's as per the Care 2.0 target for SDR,P&D 18 Daily reporting to CRM and share calling report in official whattsup group.
Knowledge of Vehicle Reparing & Servicing
Script Telecalling with customers
Script Telecalling with customers