Automotive Service Advisor

Key Responsibilities:

• Customer Interaction

  :
• Greet customers as they arrive for service appointments.
• Listen to customer concerns and gather relevant information regarding vehicle issues.
• Advise customers on service needs and make recommendations for repairs or maintenance.
• Provide detailed explanations of recommended repairs, costs, and timelines.
• Maintain clear communication with customers throughout the service process.
• Address and resolve customer complaints or concerns in a timely and professional manner.

• Vehicle Inspection and Diagnosis

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• Collaborate with technicians to assess the condition of the vehicle.
• Gather and relay necessary information from technicians to customers.
• Ensure proper documentation of vehicle history, service needs, and repairs required.

• Estimate and Invoicing

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• Prepare cost estimates for the recommended services and repairs.
• Provide customers with accurate quotes and potential costs for parts and labor.
• Create and maintain repair orders (ROs), including itemized parts and labor descriptions.
• Review invoices with customers before payment and explain charges.

• Scheduling and Coordination

  :
• Schedule service appointments for customers, ensuring efficient use of technician time.
• Manage work orders, parts orders, and technician assignments.
• Ensure all services are completed on time and notify customers when their vehicle is ready.
• Coordinate with parts departments to ensure the timely availability of required components.

• Upselling and Promotions

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• Suggest additional services or products that may benefit the customer, such as warranties or routine maintenance packages.
• Promote seasonal or promotional offers to encourage repeat business.
• Maintain a focus on customer retention and satisfaction by offering follow-up services.

• Administrative Duties

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• Maintain accurate customer and vehicle records, including service history.
• Handle warranty claims, recalls, and ensure that necessary paperwork is filed.
• Manage cash, credit, and finance transactions.
• Handle administrative tasks related to ordering parts and managing inventory.

• Sales and Customer Retention

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• Build strong relationships with customers, ensuring a high level of customer satisfaction.
• Encourage repeat business and loyalty by offering top-tier service and follow-up.
• Address any issues that may arise, ensuring that customers leave satisfied with their experience.

Skills and Qualifications:

• Technical Knowledge

  : While not always necessary to be an expert mechanic, a strong understanding of automotive systems, repairs, and maintenance is critical.

• Customer Service Skills

  : Excellent verbal and written communication skills are essential for working with customers and technicians.

• Problem-Solving Ability

  : Able to effectively diagnose issues, offer solutions, and recommend necessary services.

• Organizational Skills

  : Strong multitasking abilities, including managing appointments, service requests, and customer records.

• Sales Skills

  : Ability to upsell services or products that benefit the customer and the business.

• Detail-Oriented

  : Accuracy in estimates, invoicing, and service records is essential.