Automation Analyst / Product Owner

We are seeking a dynamic and experienced Analyst to join our Automation Team. This hybrid role combines the strategic vision of a Product Owner, the facilitation skills of a Scrum Master, and the technical acumen of an Automation Analyst. The ideal candidate will lead automation initiatives from ideation to implementation, ensuring alignment with business goals and delivering measurable value.

Facilitates / collaborates with developers, quality assurance and Scrum Master(s) to help ensure effective service/product development and implementation.
Prioritizes and manages backlog and implementation processes to ensure execution meets service/product strategy and requirements.Refines features into story acceptance criteria.Supports one to two Scrum teams to build, enhance and manage one or more products, capabilities or services.Aggregates and conceives ideas for enhancing services/product performance and achieving services/product success / key performance indicators (KPIs).Engages with clients as a subject matter expert to understand service delivery/product expectations and performance requirements.Facilitates solution optioning with Engineering / Services / Product Development.Coordinates with Services/Product Management to deliver on a vision that crosses multiple delivery streams or release trains.Assesses service/product performance against KPIs and makes adjustments / corrections to improve performance.Regularly communicates services/product status, experience and performance to organizational stakeholders.

Additional Key Responsibilities:

• Collaborate with stakeholders to identify and prioritize automation opportunities based on ROI and client experience.
• Define product/service scope and vision, ensuring alignment with organizational goals.
• Create and manage product backlogs, epics, features, and user stories.
• Promote the product vision across internal teams and stakeholders.

Scrum Master & Agile Facilitation

• Facilitate Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and reviews.
• Ensure team adherence to Agile principles and continuous improvement practices.
• Remove impediments and foster a collaborative team environment.

Automation Analysis & Delivery

• Conduct stakeholder interviews, data analysis, and immersion sessions to uncover automation needs.
• Design cloud-based automation solutions in collaboration with technical architects.
• Lead experimentation, pilots, and MVP development to validate automation hypotheses.
• Create documentation and artifacts to support automation projects and ensure quality delivery.

You will be successful in this role if you have:

• BA/BS degree and 2-4 years relevant experience OR equivalent combination of education and experience
• Minimum 2 years of experience in IT and cloud-related product/service delivery.
• Proven experience as an Agile Product Owner and/or Scrum Master.
• Strong background in automation tools & technologies (e.g., ServiceNow Orchestrator, Ansible, Azure).
• Expertise in Agile methodologies (SCRUM), SDLC, and process engineering.
• Financial acumen to calculate and present ROI for automation initiatives.

• Product Owner Certification, Design Thinking, Lean Startup, ITIL.
• Cloud Certification (Azure/AWS/GCP) is a plus.
• Experience with SQL, reporting tools (Power BI, MSRS), and Six Sigma methodologies.
• Strong communication skills using tools like PowerPoint, Word, and Visio.