Auditor

As a Call Quality Auditor, your role involves monitoring and evaluating inbound and outbound calls to uphold company standards of quality, accuracy, and professionalism. You will be responsible for providing feedback, identifying training needs, and supporting continuous improvement in customer interactions. Key Responsibilities: - Listen to and evaluate recorded and live calls for quality, accuracy, and adherence to scripts and compliance guidelines. - Identify areas of improvement in communication, process adherence, and customer handling. - Prepare and share detailed quality reports with team leaders and management. - Provide constructive feedback and coaching suggestions to team members. - Maintain quality audit records and documentation accurately. - Collaborate with the training and operations teams to enhance agent performance. - Develop and update quality monitoring forms and standards as required. - Track performance trends and suggest process or policy improvements. - Ensure compliance with company policies, privacy guidelines, and industry standards. Qualifications Required: - Bachelor's degree in any discipline (preferred). - 1-3 years of experience in a quality monitoring or call auditing role, preferably in a BPO, wellness, or customer service environment. In this role, you will play a crucial part in ensuring that customer interactions meet the highest standards of quality and professionalism. Your ability to provide valuable feedback and identify areas for improvement will contribute to the overall success of the team and the company. (Note: No additional details of the company were mentioned in the provided job description) As a Call Quality Auditor, your role involves monitoring and evaluating inbound and outbound calls to uphold company standards of quality, accuracy, and professionalism. You will be responsible for providing feedback, identifying training needs, and supporting continuous improvement in customer interactions. Key Responsibilities: - Listen to and evaluate recorded and live calls for quality, accuracy, and adherence to scripts and compliance guidelines. - Identify areas of improvement in communication, process adherence, and customer handling. - Prepare and share detailed quality reports with team leaders and management. - Provide constructive feedback and coaching suggestions to team members. - Maintain quality audit records and documentation accurately. - Collaborate with the training and operations teams to enhance agent performance. - Develop and update quality monitoring forms and standards as required. - Track performance trends and suggest process or policy improvements. - Ensure compliance with company policies, privacy guidelines, and industry standards. Qualifications Required: - Bachelor's degree in any discipline (preferred). - 1-3 years of experience in a quality monitoring or call auditing role, preferably in a BPO, wellness, or customer service environment. In this role, you will play a crucial part in ensuring that customer interactions meet the highest standards of quality and professionalism. Your ability to provide valuable feedback and identify areas for improvement will contribute to the overall success of the team and the company. (Note: No additional details of the company were mentioned in the provided job description)