ATG Architect

Hiring for ATG Architect – Support Role | Remote | Full Time

Job Title: ATG Architect – Support Role

Location: Remote

Notice Period: Immediate to 30 Days Preferred

Job Summary:

We are seeking a skilled ATG Architect for a Support Role, responsible for maintaining, troubleshooting, and enhancing Oracle ATG Commerce applications. The ideal candidate will have strong experience in ATG-based systems and a deep understanding of support processes, incident handling, and performance optimization in a production environment.

Key Responsibilities:

• Provide technical support and maintenance for Oracle ATG eCommerce applications.
• Troubleshoot and resolve production issues, performance bottlenecks, and outages.
• Collaborate with cross-functional teams to identify root causes and implement solutions.
• Ensure system stability, uptime, and performance through proactive monitoring and tuning.
• Apply patches, upgrades, and configuration changes in coordination with DevOps/Infra teams.
• Create and maintain technical documentation and knowledge base articles for support activities.
• Participate in on-call support rotations and handle high-priority incidents as needed.
• Coordinate with development teams for bug fixes and enhancements.
• Ensure adherence to SLAs and ITIL-based support processes.

Required Skills and Qualifications:

• 8+ years of overall experience with at least 5 years in Oracle ATG Commerce.
• Strong understanding of ATG modules including BCC, CSC, Personalization, and Publishing.
• Experience in application support, incident management, and system monitoring.
• Handle the customer tickets, Handle production support, Handle prod release support and handle power environment.
• Hands-on expertise in Java/J2EE, JSP, Web Services (REST/SOAP).
• Familiarity with performance monitoring tools (e.g., AppDynamics, Dynatrace, Splunk).
• Good understanding of production deployment practices and troubleshooting.
• Excellent communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications:

• Experience in both B2B and B2C ATG Commerce environments.
• Familiarity with cloud platforms (AWS, Azure) and CI/CD tools.
• Exposure to ITIL practices and ticketing systems (ServiceNow, Jira).
• Oracle ATG certification