About the Company Loop Health is India s first Health Assurance company, founded in 2018, that combines group health insurance with unlimited primary care, preventive healthcare, and wellness services. Serving over 750,000 members across 1,000+ companies, Loop leverages technology and an in-house medical team to deliver holistic, people-centric healthcare. Job Summary The Endorsement and Enrolment Executive will be responsible for timely and accurate processing of enrolments, endorsements, and related policy servicing tasks for health insurance clients. The role requires coordination with insurers, internal teams, and clients to ensure policy records are up-to-date and compliant with regulatory norms. Key Responsibilities Enrolment: Process member enrolments (additions, deletions, changes) in GMC/GPA/GTL policies as per client and insurer requirements. Review and validate enrolment data received from clients or internal stakeholders. Upload and maintain accurate records in internal systems and insurer portals. Maintain the active roster and CD statements for the customers Endorsement: Handle policy endorsements such as member updates, change in coverage, corrections in personal details, etc. Coordinate with insurers for endorsement issuance and follow up for endorsement letters/certificates. Ensure timely communication of endorsements to clients with updated documentation. Documentation & Reporting: Maintain and update accurate records and trackers for all enrolment and endorsement activities. Prepare periodic MIS reports and dashboards for internal use and client reporting. Stakeholder Management: Coordinate with clients, TPA (Third Party Administrators), insurers, and internal sales/service teams to resolve queries or discrepancies. Provide support during policy renewal, including reconciliation of member lists and premium calculations. Key Requirements Education: Graduate in any discipline (preferably in Commerce, Business Administration, or related fields). Experience: 1 - 5 years of relevant experience in health insurance enrolments/endorsements or policy servicing at a broker Skills Strong attention to detail and accuracy Proficiency in MS Excel and data handling Good communication and coordination skills Knowledge of health insurance processes and terminology Ability to work under deadlines and handle multiple tasks Preferred Qualifications Prior experience using insurer portals or broker management software Understanding of group health insurance schemes and endorsements Basic understanding of insurance compliance and documentation norms What We Offer Opportunity to work in a growing and dynamic industry Learning and development support Collaborative and supportive team culture Competitive salary and benefits

About the Company Loop Health is India s first Health Assurance company, founded in 2018, that combines group health insurance with unlimited primary care, preventive healthcare, and wellness services. Serving over 750,000 members across 1,000+ companies, Loop leverages technology and an in-house medical team to deliver holistic, people-centric healthcare. Job Summary The Endorsement and Enrolment Executive will be responsible for timely and accurate processing of enrolments, endorsements, and related policy servicing tasks for health insurance clients. The role requires coordination with insurers, internal teams, and clients to ensure policy records are up-to-date and compliant with regulatory norms. Key Responsibilities Enrolment: Process member enrolments (additions, deletions, changes) in GMC/GPA/GTL policies as per client and insurer requirements. Review and validate enrolment data received from clients or internal stakeholders. Upload and maintain accurate records in internal systems and insurer portals. Maintain the active roster and CD statements for the customers Endorsement: Handle policy endorsements such as member updates, change in coverage, corrections in personal details, etc. Coordinate with insurers for endorsement issuance and follow up for endorsement letters/certificates. Ensure timely communication of endorsements to clients with updated documentation. Documentation & Reporting: Maintain and update accurate records and trackers for all enrolment and endorsement activities. Prepare periodic MIS reports and dashboards for internal use and client reporting. Stakeholder Management: Coordinate with clients, TPA (Third Party Administrators), insurers, and internal sales/service teams to resolve queries or discrepancies. Provide support during policy renewal, including reconciliation of member lists and premium calculations. Key Requirements Education: Graduate in any discipline (preferably in Commerce, Business Administration, or related fields). Experience: 1 - 5 years of relevant experience in health insurance enrolments/endorsements or policy servicing at a broker Skills Strong attention to detail and accuracy Proficiency in MS Excel and data handling Good communication and coordination skills Knowledge of health insurance processes and terminology Ability to work under deadlines and handle multiple tasks Preferred Qualifications Prior experience using insurer portals or broker management software Understanding of group health insurance schemes and endorsements Basic understanding of insurance compliance and documentation norms What We Offer Opportunity to work in a growing and dynamic industry Learning and development support Collaborative and supportive team culture Competitive salary and benefits

About the Company Loop Health is India s first Health Assurance company, founded in 2018, that combines group health insurance with unlimited primary care, preventive healthcare, and wellness services. Serving over 750,000 members across 1,000+ companies, Loop leverages technology and an in-house medical team to deliver holistic, people-centric healthcare. Job Summary The Endorsement and Enrolment Executive will be responsible for timely and accurate processing of enrolments, endorsements, and related policy servicing tasks for health insurance clients. The role requires coordination with insurers, internal teams, and clients to ensure policy records are up-to-date and compliant with regulatory norms. Key Responsibilities Enrolment: Process member enrolments (additions, deletions, changes) in GMC/GPA/GTL policies as per client and insurer requirements. Review and validate enrolment data received from clients or internal stakeholders. Upload and maintain accurate records in internal systems and insurer portals. Maintain the active roster and CD statements for the customers Endorsement: Handle policy endorsements such as member updates, change in coverage, corrections in personal details, etc. Coordinate with insurers for endorsement issuance and follow up for endorsement letters/certificates. Ensure timely communication of endorsements to clients with updated documentation. Documentation & Reporting: Maintain and update accurate records and trackers for all enrolment and endorsement activities. Prepare periodic MIS reports and dashboards for internal use and client reporting. Stakeholder Management: Coordinate with clients, TPA (Third Party Administrators), insurers, and internal sales/service teams to resolve queries or discrepancies. Provide support during policy renewal, including reconciliation of member lists and premium calculations. Key Requirements Education: Graduate in any discipline (preferably in Commerce, Business Administration, or related fields). Experience: 1 - 5 years of relevant experience in health insurance enrolments/endorsements or policy servicing at a broker Skills Strong attention to detail and accuracy Proficiency in MS Excel and data handling Good communication and coordination skills Knowledge of health insurance processes and terminology Ability to work under deadlines and handle multiple tasks Preferred Qualifications Prior experience using insurer portals or broker management software Understanding of group health insurance schemes and endorsements Basic understanding of insurance compliance and documentation norms What We Offer Opportunity to work in a growing and dynamic industry Learning and development support Collaborative and supportive team culture Competitive salary and benefits

About the Company Loop Health is India s first Health Assurance company, founded in 2018, that combines group health insurance with unlimited primary care, preventive healthcare, and wellness services. Serving over 750,000 members across 1,000+ companies, Loop leverages technology and an in-house medical team to deliver holistic, people-centric healthcare. Job Summary The Endorsement and Enrolment Executive will be responsible for timely and accurate processing of enrolments, endorsements, and related policy servicing tasks for health insurance clients. The role requires coordination with insurers, internal teams, and clients to ensure policy records are up-to-date and compliant with regulatory norms. Key Responsibilities Enrolment: Process member enrolments (additions, deletions, changes) in GMC/GPA/GTL policies as per client and insurer requirements. Review and validate enrolment data received from clients or internal stakeholders. Upload and maintain accurate records in internal systems and insurer portals. Maintain the active roster and CD statements for the customers Endorsement: Handle policy endorsements such as member updates, change in coverage, corrections in personal details, etc. Coordinate with insurers for endorsement issuance and follow up for endorsement letters/certificates. Ensure timely communication of endorsements to clients with updated documentation. Documentation & Reporting: Maintain and update accurate records and trackers for all enrolment and endorsement activities. Prepare periodic MIS reports and dashboards for internal use and client reporting. Stakeholder Management: Coordinate with clients, TPA (Third Party Administrators), insurers, and internal sales/service teams to resolve queries or discrepancies. Provide support during policy renewal, including reconciliation of member lists and premium calculations. Key Requirements Education: Graduate in any discipline (preferably in Commerce, Business Administration, or related fields). Experience: 1 - 5 years of relevant experience in health insurance enrolments/endorsements or policy servicing at a broker Skills Strong attention to detail and accuracy Proficiency in MS Excel and data handling Good communication and coordination skills Knowledge of health insurance processes and terminology Ability to work under deadlines and handle multiple tasks Preferred Qualifications Prior experience using insurer portals or broker management software Understanding of group health insurance schemes and endorsements Basic understanding of insurance compliance and documentation norms What We Offer Opportunity to work in a growing and dynamic industry Learning and development support Collaborative and supportive team culture Competitive salary and benefits

About the Company Loop Health is India s first Health Assurance company, founded in 2018, that combines group health insurance with unlimited primary care, preventive healthcare, and wellness services. Serving over 750,000 members across 1,000+ companies, Loop leverages technology and an in-house medical team to deliver holistic, people-centric healthcare. Job Summary The Endorsement and Enrolment Executive will be responsible for timely and accurate processing of enrolments, endorsements, and related policy servicing tasks for health insurance clients. The role requires coordination with insurers, internal teams, and clients to ensure policy records are up-to-date and compliant with regulatory norms. Key Responsibilities Enrolment: Process member enrolments (additions, deletions, changes) in GMC/GPA/GTL policies as per client and insurer requirements. Review and validate enrolment data received from clients or internal stakeholders. Upload and maintain accurate records in internal systems and insurer portals. Maintain the active roster and CD statements for the customers Endorsement: Handle policy endorsements such as member updates, change in coverage, corrections in personal details, etc. Coordinate with insurers for endorsement issuance and follow up for endorsement letters/certificates. Ensure timely communication of endorsements to clients with updated documentation. Documentation & Reporting: Maintain and update accurate records and trackers for all enrolment and endorsement activities. Prepare periodic MIS reports and dashboards for internal use and client reporting. Stakeholder Management: Coordinate with clients, TPA (Third Party Administrators), insurers, and internal sales/service teams to resolve queries or discrepancies. Provide support during policy renewal, including reconciliation of member lists and premium calculations. Key Requirements Education: Graduate in any discipline (preferably in Commerce, Business Administration, or related fields). Experience: 1 - 5 years of relevant experience in health insurance enrolments/endorsements or policy servicing at a broker Skills Strong attention to detail and accuracy Proficiency in MS Excel and data handling Good communication and coordination skills Knowledge of health insurance processes and terminology Ability to work under deadlines and handle multiple tasks Preferred Qualifications Prior experience using insurer portals or broker management software Understanding of group health insurance schemes and endorsements Basic understanding of insurance compliance and documentation norms What We Offer Opportunity to work in a growing and dynamic industry Learning and development support Collaborative and supportive team culture Competitive salary and benefits

About the Company Loop Health is India s first Health Assurance company, founded in 2018, that combines group health insurance with unlimited primary care, preventive healthcare, and wellness services. Serving over 750,000 members across 1,000+ companies, Loop leverages technology and an in-house medical team to deliver holistic, people-centric healthcare. Job Summary The Endorsement and Enrolment Executive will be responsible for timely and accurate processing of enrolments, endorsements, and related policy servicing tasks for health insurance clients. The role requires coordination with insurers, internal teams, and clients to ensure policy records are up-to-date and compliant with regulatory norms. Key Responsibilities Enrolment: Process member enrolments (additions, deletions, changes) in GMC/GPA/GTL policies as per client and insurer requirements. Review and validate enrolment data received from clients or internal stakeholders. Upload and maintain accurate records in internal systems and insurer portals. Maintain the active roster and CD statements for the customers Endorsement: Handle policy endorsements such as member updates, change in coverage, corrections in personal details, etc. Coordinate with insurers for endorsement issuance and follow up for endorsement letters/certificates. Ensure timely communication of endorsements to clients with updated documentation. Documentation & Reporting: Maintain and update accurate records and trackers for all enrolment and endorsement activities. Prepare periodic MIS reports and dashboards for internal use and client reporting. Stakeholder Management: Coordinate with clients, TPA (Third Party Administrators), insurers, and internal sales/service teams to resolve queries or discrepancies. Provide support during policy renewal, including reconciliation of member lists and premium calculations. Key Requirements Education: Graduate in any discipline (preferably in Commerce, Business Administration, or related fields). Experience: 1 - 5 years of relevant experience in health insurance enrolments/endorsements or policy servicing at a broker Skills Strong attention to detail and accuracy Proficiency in MS Excel and data handling Good communication and coordination skills Knowledge of health insurance processes and terminology Ability to work under deadlines and handle multiple tasks Preferred Qualifications Prior experience using insurer portals or broker management software Understanding of group health insurance schemes and endorsements Basic understanding of insurance compliance and documentation norms What We Offer Opportunity to work in a growing and dynamic industry Learning and development support Collaborative and supportive team culture Competitive salary and benefits

About the Company Loop Health is India s first Health Assurance company, founded in 2018, that combines group health insurance with unlimited primary care, preventive healthcare, and wellness services. Serving over 750,000 members across 1,000+ companies, Loop leverages technology and an in-house medical team to deliver holistic, people-centric healthcare. Job Summary The Endorsement and Enrolment Executive will be responsible for timely and accurate processing of enrolments, endorsements, and related policy servicing tasks for health insurance clients. The role requires coordination with insurers, internal teams, and clients to ensure policy records are up-to-date and compliant with regulatory norms. Key Responsibilities Enrolment: Process member enrolments (additions, deletions, changes) in GMC/GPA/GTL policies as per client and insurer requirements. Review and validate enrolment data received from clients or internal stakeholders. Upload and maintain accurate records in internal systems and insurer portals. Maintain the active roster and CD statements for the customers Endorsement: Handle policy endorsements such as member updates, change in coverage, corrections in personal details, etc. Coordinate with insurers for endorsement issuance and follow up for endorsement letters/certificates. Ensure timely communication of endorsements to clients with updated documentation. Documentation & Reporting: Maintain and update accurate records and trackers for all enrolment and endorsement activities. Prepare periodic MIS reports and dashboards for internal use and client reporting. Stakeholder Management: Coordinate with clients, TPA (Third Party Administrators), insurers, and internal sales/service teams to resolve queries or discrepancies. Provide support during policy renewal, including reconciliation of member lists and premium calculations. Key Requirements Education: Graduate in any discipline (preferably in Commerce, Business Administration, or related fields). Experience: 1 - 5 years of relevant experience in health insurance enrolments/endorsements or policy servicing at a broker Skills Strong attention to detail and accuracy Proficiency in MS Excel and data handling Good communication and coordination skills Knowledge of health insurance processes and terminology Ability to work under deadlines and handle multiple tasks Preferred Qualifications Prior experience using insurer portals or broker management software Understanding of group health insurance schemes and endorsements Basic understanding of insurance compliance and documentation norms What We Offer Opportunity to work in a growing and dynamic industry Learning and development support Collaborative and supportive team culture Competitive salary and benefits

About the Company Loop Health is India s first Health Assurance company, founded in 2018, that combines group health insurance with unlimited primary care, preventive healthcare, and wellness services. Serving over 750,000 members across 1,000+ companies, Loop leverages technology and an in-house medical team to deliver holistic, people-centric healthcare. Job Summary The Endorsement and Enrolment Executive will be responsible for timely and accurate processing of enrolments, endorsements, and related policy servicing tasks for health insurance clients. The role requires coordination with insurers, internal teams, and clients to ensure policy records are up-to-date and compliant with regulatory norms. Key Responsibilities Enrolment: Process member enrolments (additions, deletions, changes) in GMC/GPA/GTL policies as per client and insurer requirements. Review and validate enrolment data received from clients or internal stakeholders. Upload and maintain accurate records in internal systems and insurer portals. Maintain the active roster and CD statements for the customers Endorsement: Handle policy endorsements such as member updates, change in coverage, corrections in personal details, etc. Coordinate with insurers for endorsement issuance and follow up for endorsement letters/certificates. Ensure timely communication of endorsements to clients with updated documentation. Documentation & Reporting: Maintain and update accurate records and trackers for all enrolment and endorsement activities. Prepare periodic MIS reports and dashboards for internal use and client reporting. Stakeholder Management: Coordinate with clients, TPA (Third Party Administrators), insurers, and internal sales/service teams to resolve queries or discrepancies. Provide support during policy renewal, including reconciliation of member lists and premium calculations. Key Requirements Education: Graduate in any discipline (preferably in Commerce, Business Administration, or related fields). Experience: 1 - 5 years of relevant experience in health insurance enrolments/endorsements or policy servicing at a broker Skills Strong attention to detail and accuracy Proficiency in MS Excel and data handling Good communication and coordination skills Knowledge of health insurance processes and terminology Ability to work under deadlines and handle multiple tasks Preferred Qualifications Prior experience using insurer portals or broker management software Understanding of group health insurance schemes and endorsements Basic understanding of insurance compliance and documentation norms What We Offer Opportunity to work in a growing and dynamic industry Learning and development support Collaborative and supportive team culture Competitive salary and benefits

Role Purpose The purpose of this role is to design, develop and troubleshoot solutions/ designs/ models/ simulations on various softwares as per clients/ project requirements Do 1. Design and Develop solutions as per clients specifications Work on different softwares like CAD, CAE to develop appropriate models as per the project plan/ customer requirements Test the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc) Produce specifications and determine operational feasibility by integrating software components into a fully functional software system Create a prototype as per the engineering drawings & outline CAD model is prepared Perform failure effect mode analysis (FMEA) for any new requirements received from the client Provide optimized solutions to the client by running simulations in virtual environment Ensure software is updated with latest features to make it cost effective for the client Enhance applications/ solutions by identifying opportunities for improvement, making recommendations and designing and implementing systems Follow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software 2. Provide customer support and problem solving from time to time Perform defect fixing raised by the client or software integration team while solving the tickets raised Develop software verification plans and quality assurance procedures for the customer Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction Comply with project plans and industry standards 3. Ensure reporting & documentation for the client Ensure weekly, monthly status reports for the clients as per requirements Maintain documents and create a repository of all design changes, recommendations etc Maintain time-sheets for the clients Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Design and develop solutions Adherence to project plan/ schedule, 100% error free on boarding & implementation, throughput % 2. Quality & CSAT On-Time Delivery, minimum corrections, first time right, no major defects post production, 100% compliance of bi-directional traceability matrix, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: MES Operations Management. Experience3-5 Years.

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports zero misses2.Process ComplianceCase targets 2 hours/ week logged to be updated with the process Mandatory Skills: L&P Policy Acquisition & Servicing. Experience1-3 Years.

Role Purpose The purpose of this role is to design, develop and troubleshoot solutions/ designs/ models/ simulations on various softwares as per clients/ project requirements Do 1. Design and Develop solutions as per clients specifications Work on different softwares like CAD, CAE to develop appropriate models as per the project plan/ customer requirements Test the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc) Produce specifications and determine operational feasibility by integrating software components into a fully functional software system Create a prototype as per the engineering drawings & outline CAD model is prepared Perform failure effect mode analysis (FMEA) for any new requirements received from the client Provide optimized solutions to the client by running simulations in virtual environment Ensure software is updated with latest features to make it cost effective for the client Enhance applications/ solutions by identifying opportunities for improvement, making recommendations and designing and implementing systems Follow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software 2. Provide customer support and problem solving from time to time Perform defect fixing raised by the client or software integration team while solving the tickets raised Develop software verification plans and quality assurance procedures for the customer Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction Comply with project plans and industry standards 3. Ensure reporting & documentation for the client Ensure weekly, monthly status reports for the clients as per requirements Maintain documents and create a repository of all design changes, recommendations etc Maintain time-sheets for the clients Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Design and develop solutions Adherence to project plan/ schedule, 100% error free on boarding & implementation, throughput % 2. Quality & CSAT On-Time Delivery, minimum corrections, first time right, no major defects post production, 100% compliance of bi-directional traceability matrix, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: Payments - Cards and ATM. Experience3-5 Years.

Role Purpose The purpose of this role is to design, develop and troubleshoot solutions/ designs/ models/ simulations on various softwares as per clients/ project requirements Do 1. Design and Develop solutions as per clients specifications Work on different softwares like CAD, CAE to develop appropriate models as per the project plan/ customer requirements Test the protype and designs produced on the softwares and check all the boundary conditions (impact analysis, stress analysis etc) Produce specifications and determine operational feasibility by integrating software components into a fully functional software system Create a prototype as per the engineering drawings & outline CAD model is prepared Perform failure effect mode analysis (FMEA) for any new requirements received from the client Provide optimized solutions to the client by running simulations in virtual environment Ensure software is updated with latest features to make it cost effective for the client Enhance applications/ solutions by identifying opportunities for improvement, making recommendations and designing and implementing systems Follow industry standard operating procedures for various processes and systems as per the client requirement while modeling a solution on the software 2. Provide customer support and problem solving from time to time Perform defect fixing raised by the client or software integration team while solving the tickets raised Develop software verification plans and quality assurance procedures for the customer Troubleshoot, debug and upgrade existing systems on time & with minimum latency and maximum efficiency Deploy programs and evaluate user feedback for adequate resolution with customer satisfaction Comply with project plans and industry standards 3. Ensure reporting & documentation for the client Ensure weekly, monthly status reports for the clients as per requirements Maintain documents and create a repository of all design changes, recommendations etc Maintain time-sheets for the clients Providing written knowledge transfer/ history of the project Deliver No. Performance Parameter Measure 1. Design and develop solutions Adherence to project plan/ schedule, 100% error free on boarding & implementation, throughput % 2. Quality & CSAT On-Time Delivery, minimum corrections, first time right, no major defects post production, 100% compliance of bi-directional traceability matrix, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: StreamSets. Experience5-8 Years.

Position Overview: As a Quality Assurance (Automated Testing) , you will have the opportunity to work alongside our seasoned QA professionals and gain practical experience in automated testing methodologies. You'll contribute to real-world projects, enhance your testing skills, and become proficient in the use of industry-standard testing tools. Job Responsibilities: Collaborate with the QA team to design, develop, and execute automated test scripts. Identify and report software defects and issues. Assist in creating and maintaining test documentation. Participate in regression testing and test case automation. Learn and implement best practices in automated testing. Contribute to the improvement of the automated testing framework. Qualifications: Completed a degree in Computer Science, Software Engineering, or a related field. Basic understanding of software testing principles and methodologies. Familiarity with programming languages such as Python, Java, or JavaScript. Strong problem-solving and analytical skills. Eagerness to learn about automated testing tools and practices. Ability to work collaboratively in a fast-paced, agile environment. Work closely with the development team to improve existing products Completed a degree in Computer Science, Software Engineering, or a related field.

Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Salesforce QA Automation. Experience5-8 Years.

Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Performance Testing. Experience8-10 Years.

Role Purpose The purpose of this role is to ensure compliance and quality of the process within an account. Do Track and review the process quality through audits Develop audit plan as per SOP and allocate reviews to the analysts Monitor to ensure that the audits are being conducted as per plan Review the audit data across the account to review the account performance on quality parameters, identify the error trends Prepare reports for review for the internal leadership as well as client Identify the best practices and work with the delivery team to deploy for improvement Ensure compliance part of the process by front-ending with the external auditors CMMIE or any onsite audits, coordinating with the internal teams and working with SDH and AH to develop SOPs and compliance registers as required for the audits. Drive training within the account to ensure process quality is maintained Conduct Root Cause Analysis of the errors to identify the training intervention to bridge the gap conduct monthly trainings based on the error types identified in the process audits Deploy various training methods (classroom based, web based etc) to develop the skill and reduce error rates Develop the training reports and share with the key stakeholders including the client twice a week. Support the incoming new process For an existing client, support the any new process addition by ensuring online process training is conducted for the agents, agents have the necessary skill and access is granted to them on applications required For any new process outside the account, support the team in identifying the skill, availability of skill within DOP or avenues for upskilling the team to support the new process Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No.Performance ParameterMeasure1.Process Performance Meet quality parameters in the account Trainings conducted Timeliness in reporting2.ComplianceAudit reports Compliance in audits3.Team ManagementTeam attrition %, Employee satisfaction score Mandatory Skills: Quality Assurance. Experience5-8 Years.

Role Purpose The purpose of this role is to conduct audits to ensure quality compliance within the account. Do Conduct process quality audits as per plan Conduct various process audits (1 audit/ agent/ week) as per procedure and guidelines For agents identified in the bottom quartile of performance, conduct 3 audits/ agent/ week Prepare findings from the report and share it with the client and the account leadership on daily/ weekly/ monthly, as required Conduct weekly analysis to identify the error trends and for top 2 errors, conduct root cause analysis (RCA) Conduct calibration communication to communicate any changes from the client and conduct refresher trainings to bridge any skill gap due to these changes. Deliver No.Performance ParameterMeasure1.AuditAdherence to the calendar; audit targets Compliance % as per audit reports – zero misses2.Process ComplianceCase targets – 2 hours/ week logged to be updated with the process Mandatory Skills: Quality Assurance.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Deliver No. Performance Parameter Measure 1. Continuous Integration, Deployment & Monitoring of Software 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan 2. Quality & CSAT On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation 3. MIS & Reporting 100% on time MIS & report generation Mandatory Skills: eCommerce Assurance. Experience5-8 Years.

Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the overall strategy of the line of business / business unit Quality control and Customer satisfaction Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account. Ensure completion of survey and address any queries in a timely manner. Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads Drive the account wise tracking of action planning identified for sustained CSAT in various projects. Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins. Support the Account Leadership teams for tracking and managing client escalation for closure. Early Warnings and Business partnership Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones. Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts. Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices. Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards. Continuous Improvement Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency Support the collection of metrics to show the improvements- efficiency / productivity improvement. Team Management Team Management Clearly define the expectations for the team Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Guide the team members in acquiring relevant knowledge and develop their professional competence Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the tea Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No. Performance Parameter Measure 1. Quality Control and Customer satisfaction CSAT Score-BU/Account/Portfolio level Process Compliance/Exceptions Scores Audit Coverage percentage Schedule performance Scores Planned vs actual project effort Resource productivity scores 2. Capability Building New Employee Onboarding New Employee Certifications 3. Continuous Improvement Lean projects implemented per year Productivity improvement of resources Continuous Improvement Processes implemented per year 4. Team Management Team attrition % Employee satisfaction scores 5. Capability Building % trained on domain and location specific skills, % of team trained in necessary leadership skills Mandatory Skills: Quality Assurance. Experience5-8 Years.

Role: The purpose of the role is to provide assurance on the quality of deployment for the assigned accounts and support in establishing mechanisms that enhance and sustain customer satisfaction levels. The role is expected to support in enhancing customer advocacy by predicting and preventing customer escalations & dissatisfactions and drive a culture of continuous improvement in the assigned accounts. Do: Implement deployment quality strategy for the assigned Accounts Provide inputs in the development of strategy for the assigned accounts while considering the quality standards, client expectations, quality, and monitoring mechanisms Review and reallocate the priorities to align with the overall strategy of the line of business / business unit Quality control and Customer satisfaction Support the completion of Annual Customer Satisfaction survey by ensuring completion of survey by the account customers, representatives for various projects within the account. Ensure completion of survey and address any queries in a timely manner. Support in conceptualizing the action planning by communicating with clients and interacting with Delivery Managers, vertical delivery heads and service delivery heads Drive the account wise tracking of action planning identified for sustained CSAT in various projects. Drive the Quarterly pulse survey for selected accounts or projects for periodic check-ins. Support the Account Leadership teams for tracking and managing client escalation for closure. Early Warnings and Business partnership Drive the implementation of mechanisms for preventing client escalations / dis-satisfactions by creating an early warning system in DigiQ covering aspects like delivery quality, delivery schedule, resources constraints, financial issues (overloading of effort / over-run potential), productivity, and slippages on milestones. Participate in Monthly and Quarterly Business review along with Business and Account leadership to ensure adherence of defined quality processes, define new life cycle models and ensure gating processes are followed the projects within the accounts. Drive the upskilling of delivery teams on quality management tools, knowledge management and create mechanisms for sharing of best practices. Support the collection of metrics on the performance / health of process and regular publishing of compliance and metrics dashboards. Continuous Improvement Drive a culture of continuous improvement in the assigned accounts to ensure enhance efficiency and productivity of resources Create mechanisms between the projects in the account for sharing knowledge, quality issues, risk mitigation methods within the accounts to drive the continuous improvement Plan and drive year on year improvement goals in various projects by way of process streamlining & improvements and automation, leading to cost savings and / or efficiency Support the collection of metrics to show the improvements- efficiency / productivity improvement. Team Management Team Management Clearly define the expectations for the team Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Guide the team members in acquiring relevant knowledge and develop their professional competence Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the tea Track team satisfaction scores and identify initiatives to build engagement within the team Deliver No. Performance Parameter Measure 1. Quality Control and Customer satisfaction CSAT Score-BU/Account/Portfolio level Process Compliance/Exceptions Scores Audit Coverage percentage Schedule performance Scores Planned vs actual project effort Resource productivity scores 2. Capability Building New Employee Onboarding New Employee Certifications 3. Continuous Improvement Lean projects implemented per year Productivity improvement of resources Continuous Improvement Processes implemented per year 4. Team Management Team attrition % Employee satisfaction scores 5. Capability Building % trained on domain and location specific skills, % of team trained in necessary leadership skills Mandatory Skills: SAP FS-CM Functional. Experience8-10 Years.

Training Consultant L1 Role Purpose An individual contributor or People manager managing DMs and/or AMs. Working with internal and external stakeholders who would consult him/her for finding solutions to various business problems - training. Do 1. Plans, designs, develops, delivers and certifies trainers & master trainer on adult learning principles, facilitation skills & coaching skills 2. Collaborates with LOBs and cross- functional project teams to identify training needs 3. Conducts needs assessments to identify and evaluate training needs, develop training and instructional solutions, and assess training 4. Provides and/or assists with consulting in all aspects related to training for organization-wide initiatives and projects; participates in the design, development and implementation of training programs of a broad organizational scope. 5. Plans, designs, develops, delivers and consults on various training projects and instructional programs, using instructor-led, train-the trainer, electronic/web-based, and/or multimedia training methods and formats. 6. Recommends and/or implements innovative solutions, modifications and enhancements to training programs. 7. Lead and deliver consulting engagements including client expectation management, quality control and delivery assurance, issue management, client insight and value capture, work planning and execution, and effective client communications 8. Researches and studies advancements in learning management systems (LMS), educational technologies, and instructional design methods; evaluates the effectiveness of training and development programs, utilizing appropriate data collection instruments and procedures. 9. Recommends and/or implements innovative solutions, modifications and enhancements to technology training programs; facilitates and encourages the adoption of technical platforms to enhance the delivery of academic and/or instructional content. Deliver Capacity to work and contribute to a team environment as well as work independently Strong organizational skills, ability to work with multiple groups to perform Application mapping with multiple groups. Possess good delivery and execution skills, and able to resolve dependencies and conflicts Manage multiple tasks in a dynamic, deadline-driven environment. Captivate, Storyline or similar content designing & authoring tools Training analytics to design training solutions

DEPARTMENT: Programme Management Office *************************************************** IMMEDIATE JOINERS REQUIRED Send your updated CV directly to: 9152808909 **************************************************** JOB PURPOSE: Programme Manager PMO will be responsible for effectively managing high risk and large scale critical projects/programme that would deliver against the Company plan or Contact Centre Objectives. Also responsible for leading and driving new client transitions and existing client transitions for the addition of new services (migrating, improving and optimizing the business process into our environment). Managing and supporting a team in delivery of their projects to improve programme assurance. Education (Minimum) Graduation required in any discipline and PMP trained/certified. (Preferred) Post Graduation. Experience Minimum of 8 years experience of which, at least 3 years should have been in a project management role (projects may involve non-operational change, operational change, infrastructure setup or transition projects). Experience of leading and managing teams. Should have managed a large project end-to-end following the project management methodology. Must actively practice the concepts of project management. Others The job role involves travel to and stay in Pune/Mumbai. Functional Skills and Competencies: Understands and knows the elements of the company plan, business drivers that impact the organization and knowledge of the telecom industry in the UK. Understands and knows the purpose of the role and how it links to the other roles. Knowledge of the Brand Strategy and its Implications. Strong knowledge of MS Project and the Microsoft Office Suite and MS Visio. Understands Project Management Methodology (PMI) and documents required to prepare a project plan, knows how to develop SOPs a Governance Plan for projects being handed over to BAU. Knows how to do Interdependency Management. Ability to quickly grasp our client's business and organization in order to effectively interact with their employees, particularly senior management and others in purchasing, receiving, human resources and accounting functions. Experience with workflow routing/process software/concepts Knows industry benchmarked PM Concepts tools and techniques. (Desirable)

RESPONSIBILITIES Strategy Lead and maintain infrastructure under GFS Data Management portfolio. The responsibility will include development of a road map, data controls: recon validations, data quality, agile delivery model, finance treasury domain knowledge, Service Management plan, control changes and ensure continuous availability of the infrastructure to its stakeholder. Business End to End ownership of the process and ensure that the processes are standardized; Manage stakeholders for Service Assurance, Quality and risks; Derive customer satisfaction by providing good quality output which is very efficient and effective; Work towards overall relationship management across organization; Focus on the exceptions ensure necessary dispensations are in place; Identified risks are communicated to the stake-holders; Compliance to the Operational Policies (Ex: Financial Control Policy, Cross Border Recharge Policy, etc); Understand and truly follow the Group Code of Conduct, Close Personal relationships to avoid conflict of Interest; Completion of all the mandatory e-Learning before the scheduled due date; Assurance of effective controls in place through KCSA / KRI / CST; Periodically assess the process controls and fix any control weaknesses; Analyse the Metrics data and convert them into an actionable item; Capacity Planning; Ensure that Key man risk is identified and eliminated; Robust back up plan for all key positions who carry out critical process People Talent Skill and People Development Good communication skill Take suitable actions for engaging people and maintain a highly engaged team. Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Other Responsibilities Embed Here for good and Group s brand and values in GCFO Data Analytics Team. Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats) Qualification Academic degree from a well-recognised institution. Stakeholder Management. Effective Communication. Ability to work under pressure and adapt to Change quickly. Highly detailed and result oriented. Understand Financial Reporting related systems. Role Specific Technical Competencies Data Profiling and Data Analytics Data Governance Technical and Architectural Knowledge Financial governance, oversight and control frameworks. Programme and Project Management Experience Interpersonal, Influencing and Stakeholder Management Business Process Re-engineering Operating Model Design Financial Process Documentation Knowledge of Financial Institutions and Financial Products About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 30246

The role holder is responsible for supporting the Payroll Operations on the following: Process Monthly Payroll in line with the agreed Payroll process and KPI s / SLA s Demonstrate as quality assurance specialist to ensure accuracy for Payroll processing performed by the Payroll Operations maker. Business Seamless delivery of payroll including the year-end activities for the assigned region/ set of countries. Ensure adherence to payroll KPIs SLAs Operate all the controls effectively that are agreed and designed in the process Deliver trainings / guidance notes on payroll governance / outsourcing standards to ensure countries / GPS are well equipped with the changes impacting payroll process Provide support on Payroll process standardization by sharing of best practices drive hubbing initiatives. Approving the payroll and authorized to process necessary payment to employees, ex-employees or regulators Collaborate effectively within GPS team Perform data assurance checks and reviews to identify data gaps causing payroll inaccuracies and reporting the same Update and Ensure Process Operating Instructions are up-to date to reflect all the changes that has been made to process and provide it to the Payroll Manager for review and subsequent approvals from the Country Process Owners Support vendor management for Global vendors through constant engagement and reviews Mitigate and treat payroll End User Computing risks through migrations / automations Support and facilitate internal and external audits conducted on payroll processes in GPS and in countries Provide support on reviewing the documents that needs to be submitted to the Internal / External audits in a timely manner Participate in governance forums/ periodic meetings and ensure all actions agreed are completed in a timely manner Processes Support on process automation and improvements initiatives within the payroll process Ensure change management process is adhered and highlight any deviations /exceptions to Line Manager / stakeholder. Challenge Status Quo, drive change the way we do the process currently Support technological enhancements as per group standards and BAU requirements People and Talent Support the training need identification deliver trainings for the team Governance Review and minimize late data inputs, exceptions to the process. Continued stakeholder management through governance forums/ periodic meetings Key Responsibilities Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders Country Service Delivery GPS teams Payroll Squad Other Responsibilities Embed Here for good and Group s brand and values in Global People Services; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures Skills and Experience Microsoft Excel Oral and Written Communication Skills SuccessFactors Functional Knowledge ServiceNow Functional Knowledge SAP Functional Knowledge Stakeholder Management Qualifications Bachelors Degree About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 29295

Join us as a Quality Automation Specialist In this key role, you'll be undertaking and enabling automated testing activities in all delivery models We'll look to you to support teams to develop quality solutions and enable continuous integration and assurance of defect free deployment of customer value You'll be working closely with feature teams and a variety of stakeholders, giving you great exposure to professional development opportunities We're offering this role at associate vice president level What you'll do Joining us in a highly collaborative role, you'll be contributing to the transformation of testing using quality processes, tools, and methodologies, significantly improving control, accuracy and integrity. You'll be making sure repeatable, constant and consistent quality is built into all phases of the idea to value lifecycle at reduced cost or reduced time to market. It's a chance to work with colleagues at multiple levels, and with cross-domain, domain, platform and feature teams, to build in quality as an integral part of all activities. Additionally, you ll be: Supporting the design of automation test strategies, aligned to business or programme goals Evolving more predictive and intelligent testing approaches, based on automation and innovative testing products and solutions Collaborating with stakeholders and feature teams and making sure that automated testing is performed and monitored as an essential part of the planning and product delivery Designing and creating a low maintenance suite of stable, re-usable automated tests, which are usable both within the product or domain and across domains and systems in an end-to-end capacity Applying testing and delivery standards by understanding the product development lifecycle along with mandatory, regulatory and compliance requirements The skills you'll need We re looking for someone with experience of automated testing, particularly from an Agile development or CI/CD environment. You ll be an innovative thinker who can identify opportunities and design solutions, coupled with the ability to develop complex automation code. You'll have a good understanding of Agile methodologies with experience of working in an Agile team, with the ability to relate everyday work to the strategic vision of the feature team with a strong focus on business outcomes. We'll also look for you to have: Experience in end-to-end and automation testing using the latest tools as recommended by enterprise tooling framework A background of designing, developing and implementing automation frameworks in new environments Excellent communication skills with the ability to communicate complex technical concepts to management level colleagues Good collaboration and stakeholder management skills