Asst Manager (Branch Mgmt)

Role & responsibilities

• Responsible for ensuring customer satisfaction (students and parents) & retention.
• Ensure proper communication & relationship with all the students and parents for entire course duration.
• Monitoring and ensure proper collection of revenue and reduce branch expenses.
• Handling any kind of Parent enquiry & Student enquiry or complaints
• Should co-ordinate with all departments at branch/region/Corporate office.
• Ensures general cleanliness, appearance and safety of the office premise
• Meets the Principals, Coordinators and management Personnel of schools for Brand Promotion.
• Conducting Seminars in schools, open seminars in town as per need.
• Ensuring Daily Sales Activity Governance & Admission Management of Branch.
• Educate Team about bouquet of product portfolio and other complimentary services.
• Identifying new market segments and tapping profitable business opportunities in B2B & B2C segment.
• Constant Education and Product Knowledge checking of Sales & Ops employees to keep them abreast of the latest developments in the sector & within the Company.
• Develop positive working relationship amongst academic & Branch Team to ensure high level of Engagement.
• Address Employee issues, sales conflicts and pricing issues timely.
• Manage sales pipeline, forecast monthly sales and identify new business opportunities in order to achieve Monthly
• Targets and ABP across all parameters.
• Preparing MIS as per Business Requirement & Competition Tracking.
• Organizing and Participating in relevant events to ensure larger pie of market share.
• Ensuring effective Merchandising and Display to enhance product visibility and drive volumes.

Experience, Skills and Key Responsibility:

• Should have experience in student & Parent counseling.
• Innovative thinker, Self-motivator.
• Excellent organizational skills and ability to excel in multi task, Business Acumen / ability to understand Business.
• Excellent time and work pressure management skill, ability to prioritize, ability to handle team, high attention to detail and ability to meeting established deadlines.
• Strong communication, presentation and persuasion skills. Enthusiastic and positive attitude.
• Interpersonal skills to communicate with various types of client groups and leaders.
• Good written and verbal communication.