Associate Vice President Training (CX)

As an Associate Vice President (AVP) of Training (CX) at Infonyx's client, a leading AI-driven enterprise solutions provider, your role will be pivotal in leading and scaling the training operations for a global airline customer experience program. You will be responsible for strategic training leadership, operational excellence, content innovation, people development, and stakeholder engagement within the highly dynamic and regulated airline industry. **Key Responsibilities:** - **Strategic Training Leadership:** - Design and implement comprehensive training strategies across the entire travel lifecycle. - Align training with business objectives, SLAs, and compliance requirements. - Lead high-volume ramp-ups with seamless onboarding, cross-training, and upskilling. - Introduce innovative learning methodologies like gamification and microlearning. - Utilize analytics and insights to optimize delivery and measure ROI. - **People Leadership:** - Lead and inspire a team of 30+ training professionals. - Build a high-performance culture focused on accountability and innovation. - Implement structured employee development, coaching, and succession planning. - Drive new-hire engagement and retention through strong onboarding programs. - **Content Development & Learning Systems:** - Oversee the design and deployment of training content compliant with industry standards. - Apply best practices in instructional design and leverage learning tools. - Maintain/update Learning Management Systems (LMS) and knowledge systems. - Champion digital training transformation including AI-driven adaptive learning. - **Operational Excellence & Governance:** - Establish strong governance for training delivery and track KPIs. - Ensure compliance with regulatory audits and training standards. - Optimize budgets and resources for efficiency and impact. - **Stakeholder & Client Partnership:** - Act as a strategic advisor to operations and client leadership teams. - Represent training in strategic reviews and partner cross-functionally. **Ideal Candidate Profile:** **Must-Have:** - 10-12 years of progressive training experience with 6-8 years in senior leadership roles. - Proven success in large-scale airline/OTA CX operations. - Deep expertise in airline operations and industry standards. - Strong stakeholder management, communication, and analytical skills. - Flexibility to travel domestically across multi-site infrastructure. **Preferred:** - Strong grounding in instructional design principles and familiarity with learning technologies. - Experience in AI-enabled digital learning transformation. - Certification in Instructional Design is preferred. This is a full-time position based in Sector 142, Noida, with domestic travel requirements across multi-site locations.,