5 Client Partnership Jobs

As an Assistant Vice President-HRO operations at Genpact, you will play a crucial role in overseeing the overall HRO operations. Your main focus will be on implementing continuous process improvements and adaptive changes to enhance operational efficiency. Building and managing effective relationships within the organization and collaborating with clients will be key aspects of your responsibilities. Your primary responsibilities will include ensuring the delivery meets customer expectations and defined SLAs to achieve high customer satisfaction levels. You will be required to assess team performance against standards, identify areas for improvement, and take corrective actions as necessary. Additionally, you will work towards driving value beyond SLAs and contractual terms to maximize operational efficiency and transformation opportunities. Strategic thinking and leadership experience will be essential in this role, with a strong emphasis on relationship management and effective communication at all levels within the organization. You will be responsible for managing multi-disciplinary functions related to process and technology to operationalize the end-to-end engagement lifecycle of Finance and Accounting operations. Coaching, mentoring, training, and coordinating the activities of the team will also be part of your job responsibilities. You will need to apply and monitor the Hubs methodology framework, principles, and delegations effectively. The ability to leverage data to provide insights for decision-making and a reasonable level of proficiency in Excel will be required. As an ideal candidate, you should possess a Bachelor's or Master's degree with relevant years of experience. Experience in HRO operations in an outsourced environment, project management skills, and transition exposure will be preferred. Strong leadership, team-building, client partnership, and cross-functional collaboration skills are crucial for this role. Knowledge of Lean and Six Sigma, along with a quality-driven approach, will be advantageous. If you are a self-motivated individual with strong people management skills, the ability to handle multiple workloads effectively, and a continuous improvement mindset, we encourage you to apply for this position. Join us in our relentless pursuit of creating a world that works better for people. Thank you.,

As a Training Manager for the Collection Process at Firstsource, a part of the RP Sanjiv Goenka Group, you will play a crucial role in developing and implementing training programs to enhance the skills and performance of our employees. With over 100 leading brands as our clients, including Fortune 500 & FTSE 100 companies, Firstsource is a trusted provider of Business Process Management services across various verticals. Your responsibilities will include identifying training needs, designing training modules, developing training materials, and ensuring the effective delivery of programs. You will work closely with cross-functional teams to improve training output and effectiveness, conduct reviews of trainers & QA, and evaluate the impact of training programs. In addition to managing relationships with external vendors and partners, you will also be involved in recruiting and training individuals for various roles within the training department. Collaborating with clients to implement training programs and identify areas for improvement will be a key aspect of your role. To excel in this position, you should possess excellent communication and presentation skills, strong planning and execution abilities, and the capacity to design engaging training content. Your interpersonal and analytical skills will be crucial in managing performance metrics and driving process improvements. If you are a graduate/postgraduate with 5-8 years of experience in Training Management, particularly in the collection process domain, and have a passion for developing talent and enhancing skills, we invite you to join our team at Firstsource in Malad, Mumbai. For more information about Firstsource, please visit our website at www.firstsource.com. To apply for this position or for any inquiries, please contact Padmapriya Shekar at Padmapriya.Shekar1@firstsource.com.,

Responsibilities : Lead, mentor, and manage a team of client servicing professionals, fostering a culture of client-centricity, accountability, and continuous improvement. Develop and execute comprehensive client servicing strategies aligned with company goals and client needs. Oversee a portfolio of key accounts, building strong, long-lasting relationships with senior client stakeholders. Act as the primary point of escalation for complex client issues, ensuring timely and effective resolution. Proactively identify opportunities for account growth, cross-selling, and up-selling by understanding client business objectives and challenges. Develop and implement processes to enhance client satisfaction, loyalty, and retention. Monitor client performance metrics, analyze feedback, and generate insights to improve service delivery and client outcomes. Collaborate cross-functionally with sales, operations, product, and technical teams to ensure seamless service delivery and client success. Prepare and present regular performance reports and business reviews to clients and internal leadership. Stay abreast of industry trends, market developments, and competitor activities to inform client strategies. Represent the company professionally in client meetings, industry events, and conferences. Contribute to the development of training materials and best practices for the client servicing team. 5+ years in advertising agency

You will serve as a Client Partnership Manager for our innovative leadership development programs within the Healthcare industry, focusing on Global Capability Centers (GCCs), Global Business Services (GBS), and startups in India. Your responsibilities will include leading client partnerships, sales, and account management, as well as designing tailored learning solutions. As the Client Partnership Manager, you will be responsible for engaging with CXOs, CHROs, and business leaders to understand their challenges and propose customized solutions throughout the entire sales cycle. You will act as the primary relationship manager for key accounts, ensuring ongoing engagement, program adoption, and client satisfaction. Your consultative approach will involve conducting in-depth consultations to diagnose client needs, provide strategic insights, and recommend solutions aligned with their organizational goals. In addition, you will be tasked with identifying opportunities for upselling and cross-selling within existing client portfolios to maximize revenue and deepen client relationships. Your role will also involve offering strategic guidance on leadership development, transformation initiatives, and capability building, positioning yourself as a trusted advisor. Meeting and exceeding quarterly revenue targets through effective account penetration and management of high-stakes client relationships will be essential. Collaboration with internal teams and expert freelancers to design and tailor leadership development programs that meet the unique needs of GCCs, GBS, and startup clients will be a key aspect of your role. This position presents an exciting opportunity to shape the growth trajectory of A3CEND and have a significant impact on leadership development within India's corporate landscape.,

Responsibilities : Lead, mentor, and manage a team of client servicing professionals, fostering a culture of client-centricity, accountability, and continuous improvement. Develop and execute comprehensive client servicing strategies aligned with company goals and client needs. Oversee a portfolio of key accounts, building strong, long-lasting relationships with senior client stakeholders. Act as the primary point of escalation for complex client issues, ensuring timely and effective resolution. Proactively identify opportunities for account growth, cross-selling, and up-selling by understanding client business objectives and challenges. Develop and implement processes to enhance client satisfaction, loyalty, and retention. Monitor client performance metrics, analyze feedback, and generate insights to improve service delivery and client outcomes. Collaborate cross-functionally with sales, operations, product, and technical teams to ensure seamless service delivery and client success. Prepare and present regular performance reports and business reviews to clients and internal leadership. Stay abreast of industry trends, market developments, and competitor activities to inform client strategies. Represent the company professionally in client meetings, industry events, and conferences. Contribute to the development of training materials and best practices for the client servicing team. 5+ years in advertising agency