Senior General Manager - Quality & Training WNS

8.0 - 12.0 years

0 Lacs

haryana

On-site

Role Overview: As a Quality & Training Leader at WNS (Holdings) Limited, you will be responsible for driving Process Excellence Transformation Roadmap & Projects to help client organizations achieve their business objectives. You will work closely with internal stakeholders and client contacts to lead transformation journeys across multiple accounts. Additionally, you will coach and mentor transformation experts, liaise with internal functions, and drive quality net savings in the vertical. In terms of training, you will develop and lead a team of training professionals to deliver domain & process training to employees, ensuring agile training processes that meet the changing needs of the environment. Key Responsibilities: - Create and drive Process Excellence Transformation Roadmap & Projects - Help client organizations realize business objectives through process improvements, end-to-end transformations, RPA, analytics, and other levers - Coach and mentor transformation experts to deliver improvement commitments - Liaise with internal stakeholders to provide end-to-end solutions - Drive VOC actionable across the team and maintain/improve scores - Develop and lead a team of training professionals delivering domain & process training - Establish and drive ROI for learning investment and value delivered to the business - Plan and execute training interventions as per WNS Training framework - Review & align measurement & tracking of training efficiency and effectiveness - Design content and knowledge management procedures for training Qualifications: - Lean Six Sigma Black Belt certification & knowledge/experience in Agile methodology preferred - Relevant work experience in process improvement with BPM/BPO organizations - Skilled in due diligence exercises, automation solutions, and training delivery - Experience in leading multi-client, multi-geo training with 1000+ people business - Preferred experience in digitalization of training delivery - Exposure to Robotic Process Automation (RPA) in BPO/ITES environment - Business acumen, excellent communication, and project management skills - Strong stakeholder and relationship management skills - Previous experience in leading transformation projects (Note: The qualifications section in the job description only mentions that the candidate needs to be a graduate. Additional details about the company were not included in the job description provided.),

Posted 4 days ago

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Seaspan Global Training Head Seaspan Corporation

10.0 - 14.0 years

0 Lacs

maharashtra

On-site

As the Global Training Head at Seaspan, you are responsible for ensuring the highest standards of training and competency among seafarers. Your role is integral in achieving Seaspan's global training strategy by ensuring compliance with international maritime regulations, driving continuous improvement in crew competency and safety, and fostering a culture of excellence in maritime training. You must possess extensive experience in maritime operations, training leadership, and a deep understanding of various standards such as STCW, ISO certifications, ISM, MLC, ISPS, safety management systems, and related regulations. Your primary responsibilities include developing and executing a comprehensive training strategy aligned with Seaspan's goals, standardizing training programs across regions and fleets, ensuring certification and accreditation of training programs, and managing KPIs to measure training effectiveness and crew performance outcomes. You will lead a global team of training managers, instructors, and administrative staff, communicate expectations, manage performance, and drive instructor development to ensure high-quality training delivery. Collaborating with internal departments, you will assess training needs, lead the development of mandatory and value-added training modules, and monitor emerging trends in maritime training for continuous improvement. To qualify for this role, you must have a minimum of 10-12 years in maritime operations, including at least 5 years in a senior training leadership position. A degree in maritime studies, marine engineering, nautical science, or a related field is required, along with STCW certification. Strong leadership, communication, and cross-cultural collaboration skills are essential, as well as proficiency in training technology platforms and data analytics tools. The ability to travel internationally up to 40% of the time and work across multiple time zones is also necessary for this position. Desired qualifications include digital fluency in training innovation, proficiency in Microsoft Office suite, strong verbal and written communication skills, and a good writing style. By upholding Seaspan's safety culture, fostering partnerships with internal and external stakeholders, and championing digital transformation in training, you will play a vital role in enhancing the competency and safety of Seaspan's seafarers.,

Posted 1 month ago

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