Job Description: Inbound Voice – Analyst Hiring Freshers Graduate Passout 2021 As a Customer Care Executive for the Inbound US Voice Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who call in with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured. Key Responsibilities: Answering incoming calls from customers in a professional and courteous manner. Listening actively to customers and asking probing questions to fully understand their needs and concerns. Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell. Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale. Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system. Meeting or exceeding individual and team sales targets. Upselling on every opportunity call. Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices. Requirements: Excellent verbal and written communication skills in English. Previous experience in a customer service and sales role, preferably in a call center environment. Ability to multitask, prioritize, and manage time effectively. Strong problem-solving skills and the ability to think on your feet. Comfortable working in a fast-paced environment. Flexibility to work in rotational shifts, including evenings, weekends, and holidays. Familiarity with basic computer skills and knowledge of CRM systems. Education: Bachelor's degree in any field is preferred. If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling, we encourage you to apply for this exciting opportunity. Job Type: Full-time Pay: ₹20,000.00 - ₹24,000.00 per month Work Location: In person
As an Associate Vice President (AVP) of Training (CX) at Infonyx's client, a leading AI-driven enterprise solutions provider, your role will be pivotal in leading and scaling the training operations for a global airline customer experience program. You will be responsible for strategic training leadership, operational excellence, content innovation, people development, and stakeholder engagement within the highly dynamic and regulated airline industry. **Key Responsibilities:** - **Strategic Training Leadership:** - Design and implement comprehensive training strategies across the entire travel lifecycle. - Align training with business objectives, SLAs, and compliance requirements. - Lead high-volume ramp-ups with seamless onboarding, cross-training, and upskilling. - Introduce innovative learning methodologies like gamification and microlearning. - Utilize analytics and insights to optimize delivery and measure ROI. - **People Leadership:** - Lead and inspire a team of 30+ training professionals. - Build a high-performance culture focused on accountability and innovation. - Implement structured employee development, coaching, and succession planning. - Drive new-hire engagement and retention through strong onboarding programs. - **Content Development & Learning Systems:** - Oversee the design and deployment of training content compliant with industry standards. - Apply best practices in instructional design and leverage learning tools. - Maintain/update Learning Management Systems (LMS) and knowledge systems. - Champion digital training transformation including AI-driven adaptive learning. - **Operational Excellence & Governance:** - Establish strong governance for training delivery and track KPIs. - Ensure compliance with regulatory audits and training standards. - Optimize budgets and resources for efficiency and impact. - **Stakeholder & Client Partnership:** - Act as a strategic advisor to operations and client leadership teams. - Represent training in strategic reviews and partner cross-functionally. **Ideal Candidate Profile:** **Must-Have:** - 10-12 years of progressive training experience with 6-8 years in senior leadership roles. - Proven success in large-scale airline/OTA CX operations. - Deep expertise in airline operations and industry standards. - Strong stakeholder management, communication, and analytical skills. - Flexibility to travel domestically across multi-site infrastructure. **Preferred:** - Strong grounding in instructional design principles and familiarity with learning technologies. - Experience in AI-enabled digital learning transformation. - Certification in Instructional Design is preferred. This is a full-time position based in Sector 142, Noida, with domestic travel requirements across multi-site locations.,