Job
Description
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Associate Telecommunications Specialist is an entry level subject matter expert, responsible for learning the skills to ensure that all invoices are processed within the agreed Service Level Agreement (SLA) and that all exceptions are researched and resolved. This role ensures that new telecommunications inventory is identified and added to inventory and is also responsible for securing price quotes from vendors and order fulfilment. Key responsibilities: Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client’s interest to manage telecommunications cost allocation and invoice exception management. Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures. Ensures that all invoice items are assigned appropriate general ledger codes in accordance with the client’s general ledger procedures. Ensures that services are billed to proper legal entity names and resolves errors with the carriers (applies to US clients only). Identifies missing payments from previous invoices and interfaces with telecommunications provider to resolve missing payment/cash application errors. Ensures that all new services are captured at the account, sub-account, or inventory level (depending upon customer) and that general ledger codes are applied. Interfaces with client’s telecommunications service providers (carriers) to resolve exceptions and ensures that invoices are re-issued correctly or that credits are validated on client’s invoices in accordance with exception management and client’s business rules. Validates new telecommunications inventory and maintains the client’s inventory. Identifies opportunities across client base for invoice conversion to electronic billing formats and works with Invoice Operations to achieve Enters order details (for example, vendor order number and firm order commitment (FOC) date) into CLM-Enterprise once available from the vendor. Delivers support for international invoicing, general ledger coding and invoice analysis Secures price quotes from vendors to create options for client’s desired services (such quotes may range from the simple POTS (plain old telephone service) line quote to the complex solution involving bandwidth, colocation, and telecom terminating equipment) Fulfils client-approved telecommunications service requests, specifically, receives and validates service requests, places and tracks service orders, communicates key service delivery dates, works with providers and clients to overcome all delivery obstacles and coordinates circuit turn up and client acceptance Performs any other related task as required. To thrive in this role, you need to have: Some understanding of client cost accounting methodologies. Proven client service skills with demonstrated written and verbal communications capabilities suitable for client meetings and correspondence with senior management/management. Good written communication ability. Clear and concise verbal communication ability. Goal oriented while exhibiting persistence in follow up, escalation, and resolution. Good attention to detail and takes pride in delivering demonstrated results. Ability to multi-task projects, assignments and daily workload while maintaining timely deliverables. Academic qualifications and certifications: Bachelor's degree or equivalent in Finance, Accounting, Telecommunications or related field. Required experience: Entry level of experience providing telecommunications accounts payable services, or carrier telecommunications client service including invoice analysis or another telecom financial role. Entry level of experience in telecommunications wire line and wireless services. Workplace type : Remote Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
