Associate Technical Support Specialist

Niit Learning Systems

3 - 6 years

3 - 6 Lacs

Gurugram

Posted:1 day ago| Platform:

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Skills Required

Escalation Management technical support Ticketing Tools Troubleshooting Technical Customer Support Itsm Ticketing International technical support ITIL Process L2 Support Issue Resolution

Work Mode

Hybrid

Job Type

Full Time

Job Description

NIIT is looking for Associate Technical Consultant- Technical support

5 days working from Office, Gurgaon
Salary + Night shift allowances + Both side cab
Cabs facility both side for hiring zone areas.
Rotational Shift including night shift.
18 months of Surety Bond (For Stability).
SAP knowledge will be preferred.

Roles and Responsibilities

Provide technical support to clients through phone, email, or chat.
Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity.
Maintain accurate records of customer interactions using CRM software.
Meet performance targets for quality metrics such as first-call resolution rate, average handling time, and customer satisfaction.

Desired Candidate Profile

3-6 years of experience in Technical BPO/Call Centre environment with a focus on international voice processes (blended).
Bachelor's degree in Technical Specialization (BCA/B.Tech/B.E.).
Strong communication skills with excellent verbal and written English proficiency.
Ability to work rotational shifts including night shifts.

Please share your cv at srishti.8.gupta@niitmts.com

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