Associate Technical Account Manager

About Us:

At CultureMonkey, we’re reimagining employee engagement for the modern workplace. As a fast-growing HR Tech SaaS startup, we’re passionate about building tools that empower organizations to foster meaningful workplace cultures.

Role Overview:

Associate Technical Account Manager (TAM)

This role is ideal for someone who is tech-savvy, loves problem-solving, and enjoys building strong client relationships.

Key Responsibilities:

• Serve as the primary technical point of contact for assigned customer accounts.
• Partner with Customer Success Managers to ensure seamless onboarding and post-implementation success.
• Understand client needs, workflows, and technical environments to recommend best practices.
• Troubleshoot and resolve customer issues in collaboration with the product and engineering teams.
• Drive product adoption through regular check-ins, demos, and feature training sessions.
• Monitor account health, usage, and customer satisfaction metrics.
• Collaborate cross-functionally to influence the product roadmap and advocate for customer needs.
• Maintain documentation for client configurations, technical solutions, and FAQs.

What You’ll Need:

• 1-3 years of experience in a customer-facing role within a product-based SaaS company in areas like Product Support, Implementation, or Customer Success.
• Strong understanding of SaaS platforms, APIs, and integration concepts.
• Excellent communication and analytical problem-solving skills.
• Ability to manage multiple customers and priorities in a fast-paced environment.
• Technical curiosity and willingness to dive deep into product features and workflows.

Be an important part of an employee-first org that walks the talk when it comes to building culture.

Life @ CultureMonkey