Associate Solutions Engineer - Mumbai

Role Summary

Associate Solutions Engineer

Key Responsibilities

• Technical Discovery & Scoping:

  Collaborate with AEs and customers to gather detailed requirements, map data security pain points, and define success criteria for PoCs.

• Demo & PoC Delivery:

  Design, configure, and deliver engaging product demonstrations and hands‑on PoCs that highlight Matters.AI’s value proposition.

• Solution Design & Architecture:

  Draft solution blueprints, integration patterns, and deployment guides tailored to customer environments (cloud, on‑prem, hybrid).

• Customer Onboarding Support:

  Assist in early PoC setup—providing installation guidance, troubleshooting technical issues, and ensuring smooth access to sample data sources.

• Cross‑Functional Feedback Loop:

  Capture customer feedback, product gaps, and feature requests; work with Product and Engineering to prioritize enhancements.

• Pipeline & Documentation:

  Maintain accurate PoC status, technical notes, and joint plans in CRM and our internal wiki.

• Brand Representation:

  Represent Matters.AI at industry meetups, webinars, and customer workshops—demonstrating our technical expertise and thought leadership.

• Travel:

  Willingness to travel for on‑site demos, workshops, and events.

Qualifications

• Experience:

  2+ years in pre‑sales engineering, technical consulting, or related roles within cybersecurity, data security, or cloud infrastructure.

• Technical Skills:

• Hands‑on familiarity with at least one major cloud platform (AWS, Azure, or GCP) and core security controls (DLP, DSPM, IAM).
• Basic working knowledge of container environments (Kubernetes, Docker) and Linux.

• Education:

  Bachelor’s degree in Computer Science, Information Security, or a related technical discipline — or equivalent practical experience.

• Communication:

  Exceptional verbal and written skills, with the ability to translate complex technical concepts into clear, customer‑facing presentations and documentation.

• Collaboration & Mindset:

  Team‑oriented and proactive—able to thrive in a fast‑paced startup environment and partner closely with sales, product, and engineering teams.