Associate Software Engineer

Associate Software Engineer – Oracle Development & Application Support

Role Overview

Key Responsibilities

• Master Data System Support & Development
• Maintain and enhance core Master Data System components.
• Develop new features and changes using Oracle SQL, PL/SQL.
• Handle service requests, bug fixes, and small enhancements.
• Provide application support for users and downstream systems.
• Perform root-cause analysis on complex technical issues with cross-functional IT teams.
• Incident & Service Management
• Own the full incident lifecycle: investigation, workaround, fix, documentation and provide solutions.
• Track recurring issues and propose technical improvements.
• Ensure SLAs are met without excuses.
• Documentation & Knowledge Management
• Create, verify existing documentation, discard/upgrade documents. Therefore, documentation experience – is a Good to Have!
• Maintain technical documentation for modules, interfaces, and processes.
• Update knowledge base articles, troubleshooting guides, and support runbooks.
• Release & Deployment Coordination
• Prepare deployment packages and scripts (Oracle, config changes).
• Coordinate rollout with operations and project teams.
• Monitor post-release behavior, analyze tickets, and ensure stability.
• Project Participation
• Support IT projects: new system introductions, technology upgrades, process improvements.
• Deliver technical input for solution design.
• Implement components according to project plans and coding standards.
• Internal Customer Interaction
• Handle technical queries via email and ticketing tools.
• Translate user issues into technical tasks and deliver solutions.
  

Requirements

Technical Must-Haves

• Strong team player with the ability to work independently.
• Degree in Computer Science / IT, or equivalent professional training.
• 5+ years Oracle SQL & PL/SQL development.
• 4+ years’ experience with Confluence and JIRA.
• Solid understanding of software support processes, deployments, and version control.
• Fluent English (written and spoken).
  

Soft Skills

• Must have good Cultural and international team working awareness.
• Direct communicator: no hand-holding required.
• Works well in diverse, multinational teams.
• Delivers precise results.
  

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility.
• Annual Leave: 42 days off apart from Public / National Holidays.
• Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease.
• In House training programs: professional and technical training certifications.