Associate - Sales and Support Customer Care

Company Description

Qualifications

Directors in this role get to:

• Impact the Bottom Line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
• Build the Company: Partner with all divisions across all segments in efforts to improve and drive performance.
• Define Sutherland’s Reputation: Oversee and manage performance and service quality to guarantee customer satisfaction Take the lead: Perform strategic analysis is business performance data to address Plan Sponsor needs; drive financials to ensure results and commitments are met.
• Improve the Company: Make recommendations to enhance processes and boost ease and efficiency.
• Strengthen Relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.
• Drive Sutherland Forward: Oversee the design, development, and implementation strategies of quality improvement initiatives; translate knowledge of subject and business needs into clear strategic business plans.
  

Our most successful candidates will have:

• Bachelor’s degree.
• Eight or more years of management experience; experience managing customer support.
• Ability to be creative and resourceful in finding effective solutions to problems and situations.
• Strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements.
• Ability to be customer-oriented in managing communications and issues; have strong interpersonal and problem-solving skills.
• Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a teamplayer.
• Persistence in working through challenges and doing whatever it takes to get the job done.
• Demonstrated leadership skills; be able to evaluate opportunities, develop, and implement performance improvement efforts.
• Ability to be strategic in developing solutions and process improvements.
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.