Associate Renewal Account Manager (Renewal Sales)

Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive.While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers.

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth.We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks. Are you ready to join us on the journey to elevate Everywhere Work?

Position Summary

The Associate Renewals Account Manager (ARAM) is responsible for renewing a large portfolio of lower-value maintenance, subscription and SaaS renewals for an assigned territory. The ARAM works directly with Ivanti sales teams, resellers and customers. The individual must be a self-starter, pro-active and have excellent verbal and written communication skills. This position will report to the Renewals Manager for the assigned region.

Responsibilities/Duties

• Manage quarterly and annual renewal portfolio of accounts (generally high volume/low dollar) for assigned territory
• Maximize renewal value, ensure on-time renewals and mitigate cancellations
• Build and send quotes to resellers/customers at least 90 days in advance
• Track all quotes, phone calls and emails in Salesforce.com
• Work closely with manager to handle customer objections and negotiate renewal contracts as required
• Collaborate with cross-functional teams such as order management, finance, legal and AR
• Provide weekly/monthly/quarterly forecast of renewals pipeline
• Uncover capacity software license leads and opportunities
  

Qualifications

Required Skills and Experience

:

• One+ year of renewals, inside sales experience or related experience
• Proven time management skills in a dynamic sales environment
• Demonstrated ability to effectively communicate (verbal and written) with customers
• Strong organizational skills with ability to handle various tasks; attention to detail
• Must be able to work well with others as part of a broader team cross-functionally
• CRM and Microsoft Office experience preferred
  

Education/Licensing/Certification

• 4 year degree in Business or equivalent experience