Associate, Real Time Management

MNC in Pune

Hiring for WFM RTM

CTC UPTO 6LPA based on Last CTC

Require 2+ Years Experience in WFM RTM

Domestic Process

6 Days Working

Role and Key Responsibilities:

 Analyze staffing/volume trends and operational performance dashboards.

 Develop short, medium and long term staffing plans for assigned business in an

accurate and timely manner.

 Collaborate with various business units, quality and training to schedule the

necessary training, and associate coaching to ensure the company’s commitment

towards quality.

 Prepare financial forecasts based on inputs from various sources and historical

trends.

 Create and maintain financial reports for business stakeholders.

 Review the current processes of scheduling and staffing and uncover the potential

opportunities of improved efficiency.

 Consult with operations to develop staffing requirements by setting thresholds for

overhead, time-off, overtime, and absences.

 Identify schedule/plan changes in relevant databases and escalate issues as

appropriate.

 Prepare reports for hiring needs, training and staffing analysis for business reviews

and stakeholders.

Key skills & knowledge:

 Maintain various WFM tools and set ups e.g. IEX etc.

 Collaborate with other WFM departments like real time and scheduling to

constantly review and improve the health of business and increase profitability.

Educational qualification:

Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123