Apply Now Job Title Project Manager II Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role And Key Responsibilities Dynamic project manager who understands the outsourcing industry, can balance strategic vision and thought leadership with execution excellence. The incumbent has to bring extraordinary focus and expertise on customer-centricity, delivering noiseless transitions and contributing in organization’s growth. Accountable for the success of assigned complex transition/ transformation projects. He/ she is responsible for an array of activities including initializing and planning projects, developing project cost structure, tracking and reporting project deliverables, managing risk, applying project management processes and tools to ensure timely project closures, well within the budget with high customer satisfaction. To handle end to end complex transition / ramp up / transformation projects of new and existing accounts and manage the project scope and schedule. To formulate, design, construct proposal, cost case, present transition solution internally/ externally, and construct transition implementation plan for new client proposals (RFP or RFI), in conjunction with the Global Solutions team To be the single point of contact with the client, the implementation team & senior management to provide 360 degrees view of transition management. To ensure all possible risks that can adversely impact project timelines are highlighted, timely & mitigation plans are in place. Prepares internal risk management procedures, change management procedures, issue management procedures, problem management procedures and quality management procedures. Lead and execute structured governance with key workstreams involved in transition implementation. Develops the over-all transition project plan and guides the Knowledge Transfer leads in creating the per process/ work stream project plan. Follow transition toolkit & strive for continuous improvement in the toolkit documentation. High Impact Internal projects undertaken (if any) -Drive internal high impact initiatives such that they are in green light and receive excellent internal customer feedback. Extensive Presales support to solution Develop good working relationships with Clients, Within and Cross - BU first lines and BU resources, shared services (IT/ Finance/ solutions/ contracts / hiring / training etc) Works with the finance analyst in ensuring that the project is within budget. Key Skills & Knowledge 10+ years in the BPO/ Outsourcing space with at least 5 years in Transition and Project Management with experience of managing Complex Transition/ Transformation projects. Well versed with project and program management (initiation, monitoring, stakeholders’ management, quality, engineering oversight, financials, risks/issues). Good communication, presentation, collaboration, negotiation skills. Lead Teams in a Matrixed Environment, Manage Delegation of Tasks/Responsibilities & Support Teamwork & Collaboration through the use of Various Leadership Styles Apply Knowledge of Business Processes, Business Process Outsourcing Delivery, Solutions Portfolio Proven ability to identify and independently solve complex problems through the implementation of systems based on industry best practices. Ability to prepare clear and comprehensive reports. Ability to make sound decisions in a manner consistent with essential job functions. Ability to work independently with minimal supervision. Experience of managing large complex program with multiple sub-projects. Have an eye for detail. Educational Qualification MBA/PG degree preferred. PMP certification preferred. Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities. Location: IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C & D and Gd Flr D Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now
Apply Now Job Title Salesforce Developer (Agentforce) Job Description We're Concentrix The intelligent transformation partner Solution-focused Tech-powered Intelligence-fueled, The global technology and services leader that powers the worlds best brands, today and into the future Were solution-focused, tech-powered, intelligence-fueled With unique data and insights, deep industry expertise, and advanced technology solutions, were the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with We shape new game-changing careers in over 70 countries, attracting the best talent, leading The Concentrix Technical Products and Services team is the driving force behind Concentrixs transformation, data, and technology services We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale You will be surrounded by the best in the world providing market technology and insights to modernize and simplify the customer experience Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients Hence achieving our vision, Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional And were proud to be recognized with awards such as "World's Best Workplaces," ?Best Companies for Career Growth,? and ?Best Company Culture,? year after year, Join us and be part of this journey towards greater opportunities and brighter futures, Min: 4-5 years as SF Developer Agentforce experience and knowledge is mandatory Service Cloud and Experience Cloud (at-least 1 project experience should have) Strong in APEX and LWC Integration experience with Rest API Active Certs, PD1, Agentforce Specialist Location: IND Hyderabad Raidurg Village B7 South Tower, Serilingampally Mandal Divya Sree Orion Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now
Apply Now Job Title Trainer II Job Description The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods, Essential Functions/Core Responsibilities Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities Accountable for achieving individual training performance metrics Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required) Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids Measure the effectiveness of training programs using various feedback methods focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures Candidate Profile Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc) Strong communication skills, both written and verbal Proficient in Microsoft Office Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable Self-starter, sense of urgency, and works well under pressure Strong attention to detail Sense of professionalism and ability to develop good relationships Career Framework Role Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills Analyzes possible solutions using standard procedures and principles Builds knowledge of the organization, processes and customers Solves a range of straightforward problems Receives a moderate level of guidance and direction Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title, Location: IND Gurgaon Bld 14 IT SEZ Unit 1, 5th, 6th and 17th Flr Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now
Apply Now Job Title Analyst, Planning & Scheduling Job Description Resource Planner/Capacity Planner Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Key Responsibility Create Capacity Plans for Enterprise and co-create with partners for their sites, Converts demand volume into production hours requirements, Analyses historical data and volume projections, Creates and maintains the staffing plans to help establish the partner locked headcount/hours, Recommends staff requirements to the WFM team for effective resource utilization and SLA adherence, Capacity Planning including vertical landscape, headcount or production hour requirements, required languages, etc Accurately predicts headcount or production hours required, handle time and staff shrinkage by work type, Identifies gaps in coverage and proposes new shifts or realignments along with hiring plans, Would need to continuously monitor the performance against the plans and refine and redefine assumptions as and when required, Modeling FTE requirement for long term and Short-term including capacity recommendations to close gaps and optimize resources, Prepares communication plan to explain changes and impacts on work drivers and staffing models, Undertakes ad hoc analysis to identify root causes for production hour variances, Runs ?what-if? scenarios for operations or other support groups as requested, Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends, Review DOW and Intraday Patterns AHT profiling Assumption Management Own HC reconciliation with partner WFM teams, Work with Partner/Client workforce management team and operations to create, update and maintain staffing and budget planning models, Co-ordinate with SOP/Demand planning team to understand market need, Plan capacity based on projection/order/demand planning information, Desired Skills Overall experience of 2-4 years in WFM and at least 1 year in a planning role, Hands on experience in Chrome Operating system and Google sheets Experience in Verint / IEX shall be an added advantage (Preferred Verint) Experience in managing multi-site and multi-vendor environment, Strong process and mathematical orientation Experience of data modelling, simulations and scenario planning Experience of stakeholder management and aptitude of planning risk identifications Analytical and good understanding of Contact Centre metrics Strong business acumen Should be a good communicator and a collaborator, Strong Communicator and decision maker Hands on Experience in Anaplan will be an added advantage, Strong attention to detail and sense of professionalism and ability to develop relationships Educational Qualification Graduation / Diploma (15 years of formal education) in any discipline, Disclaimer: Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities, Location: IND Gurugram 4th Floor, 20, Delhi Jaipur Expy, Sector 18, Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now
Apply Now Job Title Advisor II, Transaction Processing (Chinese) Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Key role & Responsibilities Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material Reviewing/updating contents on a popular social media platform Audit of content received and sharing for Social Media Upload Key Skills and knowledge Proficiency in Required Language Excellent verbal & written English Language skills Prior work experience in a LPO/Regulatory work is preferred In-depth knowledge of current affairs, social media platforms and related specific policies, Prior experience in Social Media exp preferred Mature & analytical High on team work and engagement Educational Qualification Graduation / Diploma (15 years of formal education) in any discipline Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities, Location: IND Gurgaon Building 14 11F, Tower D Language Requirements Chinese (Required) Time Type Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now
Apply Now Job Title Associate, Real Time Management Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And KEY RESPONSIBILITIES Real-Time Queue Monitoring: Monitor intraday call volumes, queue performance, and agent availability across voice, chat, email and other channels to ensure service levels are met, Incident Management: Provide Tier 1 and Tier 2 troubleshooting support for real-time operational and system issues; initiate and participate in rapid escalation processes to minimize impact on client operations, Traffic Routing & Adjustments: Monitor and manage call routing, DNIS settings, overflow strategies, and media campaign configurations across various platforms and client accounts, Downtime Coordination: Support coordination during system outages or tool downtimes by documenting incidents, notifying stakeholders, and maintaining regular communication with operations and clients, Performance Reporting: Analyze real-time performance metrics, staffing gaps, shrinkage trends, and forecast deviations; recommend corrective actions to meet intraday goals, WFM Collaboration: Work closely with WFM scheduling and forecasting teams to ensure staffing aligns with intraday trends and client expectations, Stakeholder Communication: Maintain regular updates with operations managers and clients regarding real-time status, issue resolutions, and potential risks to SLA delivery, Platform & Tool Utilization: Utilize WFM platforms, ACD systems, and service management tools to execute real-time activities and log incidents accurately, Process Improvements: Recommend real-time process enhancements to improve workforce utilization, adherence, and overall service performance, Key Skills & Knowledge 12 years of experience in a WFM real-time or command center role within a BPO environment preferred, Basic knowledge of ACD platforms (e-g , Avaya, Genesys, Cisco), workforce management tools (e-g , Verint, NICE, Aspect), and service desk systems, Understanding of BPO operations and key metrics such as AHT, ASA, SLA, shrinkage, adherence, and occupancy etc Awareness of the financial and operational implications of decisions in a contact center environment, Strong problem-solving skills with the ability to react quickly in high-pressure scenarios, Proficient in Microsoft Excel and other Microsoft Office tools, Excellent verbal and written communication skills, including the ability to communicate technical issues to non-technical stakeholders, Willingness to work in a 24x7 rotational shift environment handling global clients and time zones, Strong multitasking, organizational, and time management skills, High attention to detail, professional demeanor, and ability to build strong working relationships, Team player with a high sense of ownership, Qualifications Bachelors degree from an accredited institution with a minimum of two years of professional experience, Educational qualification: Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Bangalore Ecospace Bus Park Language Requirements English (Required) Time Type Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now
Apply Now Job Title Communications Trainer II Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities Support the Front Line Recruitment Teams to assess the quality of new hires , using the CAT Tool Maintain Data and MIS as per the training BPMS and other requirements Support intra & inter function collaboration Proactively implement best practices and add value across locations Attend the TTT for client requirements Interface with customers as per requirement Consistent alignment with operations by auditing calls and E-mails, understanding needs, conducting refresher training in Hindi and English as per requirement Conduct Need analysis and share feedback with the stakeholders Provide Feedback to the New Hires on Soft Skills and basic grammar Participate in calibration of Trainers, QAs and Voice Coaches within the team and with the TTBU training team Analyze and report findings for Process Training batches Meet the training requirements of the BU basis TNA Design & develop training processes (need identification to feedback and follow through) in consultation with the training teams Track and report improvement Key Skills And Knowledge Excellent communication skills Data Handling , data interpretation and Data Management, Good people management and Interpersonal Skills, Good knowledge of computers and MS Office (Excel, Power point), Good facilitation and presentation skills Analytical / Quantitative skills Planning and Decision making Ability to prioritize Ability to meet deadlines Multi-tasking Strong organizational skills and Presentation skills Ability to work under pressure Ability to drive initiatives to closure Ability to deal with all levels of employees with different accents and dialects Qualification : Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities, Location: IND Bangalore MTP Karle 5th, 6th, 7th Floors Language Requirements Time Type: Full time2025-09-15 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now
Apply Now Job Title Team Leader, Operations Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations, Role And Key Responsibilities Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements, Regularly impart effective coaching to team members, ensuring consistent high performance delivery, Identify performance related issues, develop an action plan for improvement and implement corrective actions, Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs) and financial expectations, Communicate expectations to employees and provide timely updates, Provide subject matter expertise in handling escalated customer calls as needed, Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input Schedule and organize team activities, Stay current on internal work processes, policies and procedures Attend required manager development training, Promote CNX values?walk the talk? and lead by example, Key Skills & Knowledge Associate's degree in related field with two to four years of relevant experience preferred Highly motivated individual with skills to develop and coach team members to achieve performance expectations, Work well under pressure and follow through on items to completion! Strong oral and written communication skills; Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables, Ability to mentor, coach and provide direction to team members, Willingness to work in a flexible schedule, Educational qualification: Graduation Disclaimer:- 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ?recruitment, ?processingor any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities ' Location: IND Gurgaon Bld 6 Ground & First Floor Language Requirements Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now
Apply Now Job Title Generative AI ML Engineer Job Description We are seeking a highly skilled and experienced Senior Data Scientist to join our dynamic team In this role, you will be responsible for driving data-driven insights and solutions that power our business As a key member of our data science and analytics group, you will work closely with cross-functional teams to identify, develop, and deploy advanced analytics and machine learning models that unlock value and deliver tangible business impact, Typical Responsibilities Model Development: Responsible for designing, development, and implementation of advanced models including LLMs, Text & Tabular data to extract insights, and meaningful patterns, Prompt Engineering: Skilled in crafting effective prompts using advanced prompt engineering techniques such CoT,ReAct ,Prompt chaining etc Langchain: Highly proficient in utilizing the LangChain framework comprehensively from start to finish, Top of Form Model Fine-Tunning: Capable of fine-tuning LLM models utilizing methods such as SFT, LoRa, QLoRa, and more Top of Form Generative AI : Strong expertise in working with large language models (LLMs) to develop Retrieval-Augmented Generation (RAG) based solutions and vector db such as FAISS, Pinecone, Qdrant etc Experience in leveraging LLMs to create other types of AI-powered solutions would also be highly desirable, Data Preprocessing: Oversee data preprocessing pipelines, data cleaning, and feature engineering to ensure high-quality input for model development, Model Evaluation: Establish evaluation metrics and perform thorough model evaluation, fine-tuning, and validation to continuously improve model performance, Research and Innovation: Stay current with the latest advancements in Data Science research and technologies and apply innovative solutions to real-world challenges, Cross-Functional Collaboration: Collaborate with data scientists, engineers, product managers, and other stakeholders to integrate solutions developed into our products and services, Mentorship: Provide mentorship and guidance to junior data scientists, fostering a culture of learning and growth, Data Visualization: Design and create visually appealing and informative dashboards, reports, and interactive data visualizations using Power BI Data Analysis: Utilize analytical skills to identify trends, patterns, and insights within the data and present them effectively through visuals, Dashboard Development: Develop and maintain a library of standardized dashboards for different business functions, User Training: Provide training and support to end-users, ensuring they can effectively utilize Power BI to extract insights, Data Governance: Implement best practices for data governance, ensuring data accuracy and security within Power BI reports, Bonus Should have good understanding of Agentic AI workflow, Location: IND Bangalore Manyata Blk D1, Grd, 1st & 2nd Flr Language Requirements Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now