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Concentrix
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Associate, Real Time Management

Associate, Real Time Management

Concentrix

0 years

0 Lacs

Mumbai Maharashtra India

Posted:1 day ago| Platform:

Apply

Skills Required

management technology engagement service analysis development schedule training monitoring scheduling recruitment processing recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title:Associate, Real Time ManagementConcentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key responsibilities:

Monitor Service levels & associated metrics.
Preparation of Daily / Weekly / Monthly reports.
Root cause analysis of SLA deviations, action plan development and resolution.
Attend centralized and / or site management meetings as per requirement.
Cater to real time ad-hoc requests as per requirement.
Key daily exception requests and update schedules.
Optimize breaks the day of or day before the actual schedule.
Schedule Ad-Hoc intra-day training requests and update schedules.
Monitoring real-time queues & schedule attendance and adherence.
The central point of contact for all schedule exceptions & time off requests.
Crosstrain with Scheduling Analyst.

Key Skills and knowledge:

IEX or Any Scheduling Tool
Advance Excel
Fluency in English

Educational qualification:

Graduation

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location:IND Mumbai - Flrs 6 & 7 Infinity Tower Mindspace Zakeria RdLanguage Requirements:EnglishTime Type:Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1628022

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Associate, Real Time Management