Associate

PwC Service Delivery Center

2 - 5 years

9 - 13 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

project management information technology software testing it services cmdb business development networking problem management change management technical support servicenow java itsm incident management scrum html agile it infrastructure itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a ServiceNow Solution Designer, you will,
Engage with stakeholders to understand user stories and determine requirements.
Engage in Solution Design after all the required analysis and hand it over the development team for
implementation.
Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out
of box functionality as possible.
Customize and develop ServiceNow applications and support rollout of new applications and modules.
Configure Application UIs and Workflows
Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset,
CMDB, Knowledge, and Selfservice Portal.
Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and
have a high focus on impact to instance performance
Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
Perform data imports and transformations using Import Sets, Transform Maps, and scheduled loads.
Implement ACLs, roles, and properties to maintain platform security and data privacy.
Use Agile/Scrum practices for story grooming, estimation, development, testing, and demos

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