Associate Project Manager - Managed Services & Support Projects

Assocaite Project Manager

Title : Project Manager – Managed Services

Location : Remote Work

Employment Type: Full-time

Work Timings : 8 PM - 4 AM

Experience Level - 2-5 years only

Roles and Responsibilities:

• Lead and manage the

  end-to-end lifecycle of Managed Services & support projects

  , ensuring strict adherence to scope, schedule, and budget.
• Drive SLA-driven service delivery with a focus on

  governance, compliance, and continuous service improvement (CSI)

  .
• Serve as the

  primary point of contact

  for Severity 1 & Severity 2 issues, coordinating swift resolution with minimal impact to business operations.
• Develop and maintain

  24/7 coverage rosters

  to ensure uninterrupted service availability.
• Oversee the preparation, review, and approval of

  Root Cause Analysis (RCA) documents

  , ensuring accuracy and timely closure.
• Effectively manage and refine the

  project backlog

  , collaborating with client stakeholders to prioritize work items aligned with business goals.
• Anticipate risks proactively, establish mitigation strategies, and address issues before they escalate.
• Maintain a consistent reporting cadence (

  weekly, monthly dashboards, progress updates

  ) to clients and internal leadership.
• Document and track all activities with high attention to detail, including

  Minutes of Meeting (MoMs), decision logs, and follow-ups

  .
• Build and nurture strong

  client relationships

  , ensuring clear, empathetic, and professional communication at all times.

Required Skills & Experience

• Strong foundation in

  Project Management concepts

  – risk management, scope management, stakeholder management, change management, and decision logging.
• Proven experience delivering projects in a

  Managed Services environment

  , including SLA management and governance models.
• Expertise in

  Agile and Scrum

  methodologies with hands-on delivery experience.
• Demonstrated

  ownership and accountability

  , driving deliverables with minimal supervision.
• Highly organized with excellent documentation skills and the ability to maintain a structured, transparent, and reliable source of truth.
• Strong

  proactive risk anticipation and mitigation

  capabilities.
• Excellent

  client communication and relationship management skills

  with the ability to influence and lead conversations.
• Flexibility to work in

  shift timings (8:30 PM – 4:00 AM IST)

  for real-time collaboration with global clients.

About Techolution :

Techolution is a next gen Consulting firm on track to become one of the most admired brands in the world for "innovation done right". Our purpose is to harness our expertise in novel technologies to deliver more profits for our enterprise clients while helping them deliver a better human experience for the communities they serve.

With that, we are now fully committed to helping our clients build the enterprise of tomorrow by making the leap from Lab Grade AI to Real World AI. Other focus areas being Enterprise Cloud, Product Innovation 3D printing, Robotics), Real World AI Services (CV, LLM, CNN).

Advantage DoD 2024 Symposium

Our thought leader, Luv Tulsidas, wrote and published a book in collaboration with Forbes, “Failing Fast? Secrets to succeed fast with AI”. Refer here for more details on the content - https://www.luvtulsidas.com/

Let's explore further!

Uncover our unique AI accelerators with us:

1. Enterprise LLM Studio: Our no-code DIY AI studio for enterprises. Choose an LLM, connect it to your data, and create an expert-level agent in 20 minutes.

2. AppMod. AI: Modernizes ancient tech stacks quickly, achieving over 80% autonomy for major brands!

3. ComputerVision. AI: Our ComputerVision. AI Offers customizable Computer Vision and Audio AI models, plus DIY tools and a Real-Time Co-Pilot for human-AI collaboration!

4. Robotics and Edge Device Fabrication: Provides comprehensive robotics, hardware fabrication, and AI-integrated edge design services.

5. RLEF AI Platform: Our proven Reinforcement Learning with Expert Feedback (RLEF) approach bridges Lab-Grade AI to Real-World AI.

6. AI Center of Excellence: Establishes an AI Center of Excellence to maximize AI potential and ROI.

Some videos you wanna watch!

• Computer Vision demo at The AI Summit New York 2023
• Life at Techolution
• GoogleNext 2023
• Ai4 - Artificial Intelligence Conferences 2023
• WaWa - Solving Food Wastage
• Saving lives - Brooklyn Hospital
• Innovation Done Right on Google Cloud
• Techolution featured on Worldwide Business with KathyIreland
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Visit us @www.techolution.com : To know more about our revolutionary core practices and getting to know in detail about how we enrich the human experience with technology.