Associate Program Manager (Risk & Governance)

About the Role:

From a pure play SaaS organization, MoveInSync diversified itself into a Master Service Provider (MSP) model in 2018 in which MoveInSync provides fleet, manpower & the software as a packaged service to our clients. This vertical is MoveInSync ONE i.e. MoveInSync handles the entire office commute transport operations as a service for the clients. Once the ONE operations were stabilized, the Risk & Governance team was set up in Jan 2024. This team is setting up the internal processes, & governance metrics for the ONE vertical while simultaneously conducting audits for those processes that are stable.

Associate Program Managers in the Risk & Governance team not only ensure the routine tracking of internal controls are done but also look at identification of new risks, design new controls (via Product or process) and launch the same across all ONE sites. Sitting in the middle of Customer facing roles like Operations and tech facing roles, Associate Program Managers are the best placed to balance the business risks and execution across Pan India client sites.

Role & responsibilities:

• Understand the MoveInSync ETS product end-to-end and launch the product features designed for internal controls across Pan India client sites without impacting day-to-day operations
• Track the product launch by defining success metrics & ensure adoption across sites
• Design, Implement & Improve internal controls for the identified risks via Product, Process & People (3Ps)
• Conduct internal audits for controls established; ensure timely audit observations closures with periodic follow-ups and reporting to leadership on the risk mitigation
• Program manage for all client-facing audits with the internal teams
• Additionally conduct secondary investigations based on audit findings

Desired Skills Required:

Exceptional communication and presentation skills including verbal and written.

• Strong problem-solving capabilities and a proactive approach to risk mitigation
• Business sense to identify and prioritize risks
• Exposure to Enterprise Risk Management (ERM) tools is preferred
• Prior experience in preparing Audit related documentation (Risk Control Matrix, control testing, audit reports, etc.) is preferred