Associate Product Manager

About Loop

Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.

We are scaling rapidly, driven by a strong product and exceptional merchant experience. We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025. With $10M+ ARR built through organic channels and a small, high-performing team, we believe in doing more with less.

Our DNA

• High Agency action over instruction
• High Ethics trust is the foundation
• Positive Attitude solutions over excuses
• Impact-Driven if it doesn't move the needle, it doesn't matter

About the role

You will work across the full product lifecycle and help us build a strong product knowledge layer around what we ship. As part of a small, fast-moving team, you’ll get to collaborate with founders, product, sales, marketing and customer success teams.

Responsibilities

• Go to customer calls, analyse product usage data, and work with Support/Success to uncover pain points and opportunities.
• Write concise PRDs and create wireframes that explain the problem, desired outcome, scope, and success metrics.
• Track product performance/usage through dashboards and propose iterations/improvements based on real usage
• Support product launches with clear internal documentation and release notes.
• Partner with Customer Success, Sales, and Marketing to ensure they understand what we’re shipping and why it matters.
• Support product solutioning for key merchants. Map their subscription needs to our current capabilities. Propose setups and workflows that maximize LTV and minimize churn.

Ideal Profile

• 1-3 years of experience in a product, product-adjacent, or analytical role(e.g., product analyst, biz ops, consulting, UX, engineering, or growth).
• Strong structured thinking and problem-solving skills
• Comfortable working with data on Excel and SQL
• Excellent written and verbal communicationespecially in turning complex workflows into simple explanations and docs
• High ownership mindset, diligent, and growth-driven
• SaaS experience preferred but not required

Perks

• Annual Leaves
• Free lunch and snacks
• Annual company retreat
• Insurance