Job
Description
About The Role Associate Process Manager Roles and responsibilities: Quality Consultant- Black Belt If you have a passion for learning and thrive on working with a diverse range of processes, if you possess a tenacious spirit and are driven to persevere until goals are achieved, and if you embrace engaging with people from all walks of life, then look no further- this opportunity is tailor-made for you. Who are we? eClerx provides business process management, automation and analytics services to a number of Fortune 2000 enterprises, including some of the worlds leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies ".read more about us on https://eclerx.com/ Whom are we looking for? We are seeking Quality consultants to provide support for our Customer Ops business and help them achieve their project goals. Joining our team will provide you with an excellent opportunity to enhance your expertise in Customer support processes A typical day in a Quality consultants role may look like: Collaborating with operations to identify potential project and process improvement opportunities, ranging from simple Excel-based solutions to advanced machine learning applications. Mentoring and leading projects, persistently driving them forward until significant progress is achieved. Providing support for Kaizen activities, fostering a culture of continuous improvement. Keeping senior stakeholders updated on project progress and outcomes. You Have: Planning and organizing skills, Analytical ability, Attention to details, Decision-making, Good communication skills - verbal and written, Good interpersonal skills Strong domain knowledge Basic Understanding of LEAN Six Sigma methodologies like LEAN, DMAIC, DFSS And of course, since you will be presenting to senior management frequently so you should be good with excel & PowerPoint You will get: Training certification on Lean Six Sigma methodologies Opportunity to work outside your current domain area Exposure to cutting-edge technologies like Artificial Intelligence, Machine Learning, and Robotic Process Automation (RPA).
