Associate - Peazy

Amh Services

1 - 2 years

3 - 4 Lacs

Gurugram

Posted:1 month ago| Platform:

Apply

Skills Required

Operations management Customer satisfaction Process documentation Issue resolution Customer service Customer experience Customer complaints microsoft Powerpoint CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Operations Management

Engage with customers to provide support across operations, marketing, and finance.
Maintain a positive and professional attitude when dealing with the user via email.
Demonstrate sufficient product and service knowledge to address all inquiries accurately.
Manage customer complaints, offering timely solutions and alternatives, while following up to ensure resolution; keep detailed records of customer interactions and maintain process documentation.
Enhance the customer experience by ensuring prompt attention to customer concerns and resolving issues efficiently.
Safeguard customer confidentiality, ensuring all sensitive information is used solely for official purposes.
Connecting with relevant stakeholders for the issue resolution.
Interact with customers daily and document information in the HubSpot CRM.
Creating/updating the process flows documents.

Skills and Knowledge

Should possess email writing skills
Strong communication skills with fluency in English and Hindi.
Friendly and approachable attitude, with the ability to build rapport with customers.
Proficiency in Excel, PowerPoint, and basic computer skills.
Quick learner, able to adapt to new tools and processes swiftly.
Ability to work US ET shift hours with flexibility during peak days.
A strong commitment to delivering attractive performance and customer satisfaction.

More Jobs at Amh Services

Fullstack Developer

Gurugram, Delhi / NCR

11 - 15 yrs

INR 14 - 18 Lacs

Sr. Associate - HRIS

Gurugram

2 - 5 yrs

INR 6 - 7 Lacs

Talent Acquisition Associate

Gurugram, Delhi / NCR

1 - 2 yrs

INR 2 - 4 Lacs

Talent Acquisition Manager

New Delhi, Gurugram

6 - 9 yrs

INR 5 - 12 Lacs

Technical Development Lead

Gurugram

9.0 - 14.0 yrs

INR 14 - 18 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.