Customer Success Associate

Arka Energy is dedicated to revolutionizing the energy sector by providing innovative renewable energy solutions for residential customers. With a strong focus on custom product design and a unique marketing approach, Arka aims to establish itself as a key player in the residential solar segment. The company designs and develops comprehensive renewable energy solutions with teams based in Bangalore and the Bay area. Arka360, a leading SaaS platform, is committed to reshaping the solar industry through cutting-edge design and simulation solutions. By leveraging advanced technology, Arka360 empowers solar professionals, designers, and engineers to enhance workflows, optimize system performance, and accelerate the adoption of renewable energy. As a Customer Success Associate at Arka360, you will hold a pivotal role in assisting customers to excel with our solar design and simulation platform. If you have a background in Electrical or Electronics Engineering and a strong passion for renewable energy, this position offers an excellent opportunity to refine your customer success skills. Your responsibilities will involve providing technical support, conducting training sessions, and guiding customers to maximize the value of our platform. Key Responsibilities: - Customer Onboarding and Training: Assist new customers in seamlessly adopting Arka360's solar design and simulation platform. Provide training on platform features such as system design, energy yield simulation, and layout optimization. - Technical Support: Address customer inquiries related to electrical designs, simulations, and platform usage. Collaborate with internal teams to resolve complex technical issues promptly. - Customer Engagement: Proactively engage with customers to understand their objectives and ensure effective platform utilization. Share best practices and updates to enhance the customer experience. - Data and Insights: Monitor customer activity to identify opportunities for improvement. Generate reports summarizing customer performance metrics for the Customer Success team. - Collaboration and Advocacy: Collaborate with Customer Success Managers to implement tailored success plans for assigned accounts. Act as a customer advocate by providing feedback to the Product and Development teams to enhance the platform. Qualifications: - Education: Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field. - Experience: Previous experience in customer service, technical support, or the solar industry is advantageous. Familiarity with solar design software or SaaS platforms is desirable. - Skills: Strong understanding of electrical and electronic principles, proficiency in AutoCAD or SketchUp, effective communication in English & Hindi, and basic CRM tools proficiency. - Soft Skills: Passion for renewable energy, problem-solving mindset, adaptability, and customer-focused attitude. What We Offer: - Growth Opportunities: Join a rapidly growing company at the forefront of solar innovation. - Professional Development: Receive hands-on training with Arka360's industry-leading solar design and simulation tools. - Impactful Work: Contribute to advancing the adoption of renewable energy through state-of-the-art technology. - Collaborative Culture: Become part of a dedicated team committed to customer success and sustainability. - Compensation and Benefits: Competitive salary and benefits package tailored to support your career growth. Embark on an exciting career journey in renewable energy by becoming a part of Arka's mission to revolutionize the solar industry.,